Jeroen De Bonte's Email Addresses & Phone Numbers

Certified: - 70-533 Implementing Microsoft Azure Infrastructure Solutions - VMWare VCP 510 - MCTS 70-648: Upgrade MCSA 2003 to MCTS 2008 - MCSE 70-284: Implementing and Managing Exchange Server 2003 - MCSA 70-291 Implementing, Managing and Maintaining a MS Windows Server 2003 Network Infrastructure - MCSA 70-290 Managing and Maintaining a MS Windows Server 2003 Environment -...

Certified: - 70-533 Implementing Microsoft Azure Infrastructure Solutions - VMWare VCP 510 - MCTS 70-648: Upgrade MCSA 2003 to MCTS 2008 - MCSE 70-284: Implementing and Managing Exchange Server 2003 - MCSA 70-291 Implementing, Managing and Maintaining a MS Windows Server 2003 Network Infrastructure - MCSA 70-290 Managing and Maintaining a MS Windows Server 2003 Environment - MCSA 70-270 Installing, Configuring, and Administering MS Windows XP Professional - MCDST 70-271 Supporting users and Troubleshooting a MS Windows XP Operating System - MCDST 70-272 Supporting users and Troubleshooting Desktop applications on a MS Windows XP Operating System - ITIL Foundation - CompTIA A+ Core Hardware 220-301 - CompTIA A+ Core Operating Systems 220-302 - Cisco CCNA Semester 1, 2, 3 - Aries Server + Certified Technician - Dirksen PC-technicus - PCT-1A - ECDL Software Knowledge: (+ = Basic, ++ = Adequate, +++ = Expert) - MS Windows Server 2012 ++ - MS Windows 8 ++ - MS Windows 7 +++ - MS Windows Vista ++ - MS Windows XP +++ - MS Windows 2000 ++ - MS Windows NT ++ - MS Windows 98, 95, 3.11, 3.1 +++ - MS DOS 6.22 +++ - MS Windows Server 2003 ++ - MS Windows Server 2008 ++ - MS Windows Server 2008 R2 ++ - MS Windows Terminal Services ++ - MS Exchange Server ++ - Linux + - Unix + - Citrix ++ - VMware ++ - Novell ++ - Lotus Notes ++ - TOPdesk +++ - Cisco routers + - TCP/IP +++ - Firewalls ++ - CommVault Simp +++ - Virus scanners ++ - Spam filters ++ - MS Office +++ - Java and Pascal ++ - Visual Basic Scripts + - PowerShell - Remote Admin +++ - DNA Helpdesk +++ - Symantec Backup Exec 10D for Windows Servers ++ - Symantec Endpoint Protection ++ - Norton Ghost ++ - Quest Netvault + - MS Data Protection Manager ++ - Application Virtualization (App-V) ++ - RemoteApps +++ - SCCM ++ - TMG ++ - UAG ++ - WSUS ++ - Active Directory +++ - DNS ++ - DFS / DFS-R ++ - Group Policies +++ - 3Par Storage + Specialties:Virtualization, Application Virtualization, Computer Systems, Networking, Workstations, Hardware, Software, MCSE, MCSA, Microsoft, MCP, MCDST, Windows, Exchange, ServerSupport Engineer @ Support Engineer Role Details: Deliver high quality. - Service to Microsoft Enterprise customers by solving complex technical problems and helping to pro-actively prevent new issues. Technical Expertise. - Determine problem and narrow to a specific component while managing the customer’s expectations for resolution. Apply expertise to resolve more than one issue at a time. Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues. Knowledge Sharing. - Develop workshops for colleagues, aimed to help them ramp with new technology. Attend weekly team conference calls to discuss top issues, open cases and information sharing practices. Passion for Technology. - Be innovative and passionate by providing solutions using the latest Microsoft technologies. Enjoy learning about new technologies, products and tools which can help you find a solution for a specific customer problem. Proactive Services. - Develop workshops for customers and for colleagues. Product Quality. - Identify if customer problem is caused by product defect and if so make the product team aware by filing a bug report or a design change request. From July 2014 to Present (1 year 4 months) SchipholWindows Admin @ IT Infrastructure (Medior System Admin) @ After the merger between Tele2 and BBned, i've helped spearheading the BBned Office Automation migration into the new company building @Tele2, Diemen. At the moment i'm working to implement our former BBned domain, including applications, accounts and assets into the Tele2 network. At this point we're finishing up the remainders of the BBned network. Next to that i'm facilitating / designing / maintaining the internal IT Infrastructure of Tele2, in all it's aspects that are Windows Server or VMware related. From February 2010 to June 2014 (4 years 5 months) Diemen - ZuidSystem Administrator OA @ Starting 1 Februari 2010, i am no longer an employee of Peak-IT. I've started a new career as System Administrator at BBned. This company specializes in offering Broadband Ethernet solutions to Holland's major ISP's and, through its partners, private individuals. The main focus however is on wholesale to major companies. BBned is the second largest provider of such services in the Netherlands and is a subsidiary undertaking of the world-wide company Telecom Italia. Some partners of BBned are BBeyond, Alice, InterNLnet and many more. BBned has the largest xDSL-network in the Netherlands and is leading in Next Generation Network solutions. From February 2010 to September 2011 (1 year 8 months) HoofddorpServiceDesk / Desktop Support / System Administrator @ During his time with Peak-IT, Jeroen was stationed as an all-round System Administrator at Cedar. During this time, Jeroen has inventoried the entire IT-Infrastructure and made the connections clear between various systems / dependancies. Before this, everything was outsourced and there was not a good / correct overview. Next to inventorying the systems, applications, security / rights structure, useraccounts, group policies, FTP / Data locations, Mailboxes, workspaces, Thin-Clients and printers, he was also responsible for the mapping / inventarisation of 57 domain spaces, including hosting data, accounts, MX / A-host records, redirects and related websites. Further he prepared the entire migration from the Server 2003 network hosted by Getronics to the Server 2008 network at VX Company. This also included workflows, procedures, policy setup, on both terminal servers and Exchange. He also was responisble for the complete overall test (Go / No Go) and signaling / designing solutions to guarantee business continuancy. For this new network he set up an entire new data structure, filtered what needed to be transfered, re-designing the rights structure, filtering out the used applications and printers that needed to be available on the new network, who needed rights on these, etc. Parallel to this, there was a complete migration for 20 websites, hosted at multiple different providers to one central hosting partner, including the new websites. Next to that (also parallel), there was a migration from the Axapta 3.0 to Microsoft Dynamics 2009. For this traject, he supported / executed many technical solutions / assessments valuable to the project, including assessing the web portal functionality, deploying new FTP appliances for import and export of Dynamics DB data, checking / monitoring batches / scripts and signaling various issues, together with other external companies. Next to that, he had a role in the maintenance plans for SQL Server / Dynamics 2009. From January 2009 to February 2010 (1 year 2 months) HoofddorpInterim System Administrator @ Interim System Administrator 1st / 2nd line From October 2006 to February 2010 (3 years 5 months) Amsterdam Area, NetherlandsMedior System Administrator @ During his time with Peak-It, Jeroen was stationed as a medior system manager with ING, to work on the Tango project. This project's scope was creating access rolls via the RBAC-method; Roll Based Access Control. After this, all ING and Postbank employees received these new access rolls instead of singulair authorisation groups. This project was hosted by Atos Origins. All work was done via scripting, that would scan the current rights, removed the old ones and added the new ones. Role: • Reading the user matrixes and roll document and generating batches via scripts, that would eventually push the new rights to the user object. Used programs: • Windows XP • Excel • Active Directory From November 2008 to December 2008 (2 months) Amsterdam Area, NetherlandsSysteembeheerder @ During his time with Peak-It, Jeroen was stationed as an all-round system manager with J. van de Put Cargo Handling, Schiphol. Here he supported ca. 150 employees. He was responsible for the complete IT environment and telephone systems, both in the main office building and the offsite location on the Schiphol cargo platform. He was responsible for the 1st line, logging and solving various problems, monitoring the servers, solving mail problems, internet traffic, maintaining hardware used in the offsite location (hand scanners / terminals and lifting carts). He managed 1st, 2nd and 3th line problems, and kept an eye on the message traffic between customs and reporting applications of J. van de Put. Also, he redesigned the MER after a power failure, making sure that the new power plan was powerfail-proof. Roles: • Instructing and supporting users about PC, printer and software usage; • Creating / managing accounts, password resets, for both windows and application specific / seperate userbase accounts; • Creating mailaccounts / setting up desktops / workspaces; • Maintaining back-ups, changing tapes; • Maintaining Windows 2000/2003 Servers; • Administering access rights (both applications and files); • Imaging / building PC’s and Thin clients; • Placing hardware, cables, changing infrastructure, creating new electricity groups; • Ordering hardware, tools, and other needs; • Expanding / updating the current ICT facilities; • Supporting departments concerning ICT-related projects; • Maintaining project reports; Used Programs: • Windows NT, 2000, 2003, XP, Vista • Office 2000, 2003 • Exchange 2003 • Terminal Services • Symantec Backup Exec for Windows Servers • Remote Admin 3.1 • DNA Helpdesk From January 2008 to October 2008 (10 months) ICT Support Employee @ During his time with Peak-It, Jeroen was stationed at Vitae as an 1st and 2nd line ICT employee. The IT department was made up out of 4 people; 1 ICT Manager, 2 network administrators and a support employee. They supported around 500 internal and 1200 external employees. Next to that, they were responsible for the complete IT management on all locations in all the big cities of the Netherlands. Jeroen was responsible for answering the 1st line, logging and solving of ICT issues. Next to that he did the user management, both functional and technical. The surplus of users was managed via Terminal Services. Roles: • Informing users (by telephone, mail, in person or Terminal Services), supporting them on the grounds of PC, printers, software, etc. • Instructing users in computer and software usage; • Conducting profile resets; • Solving ICT incidents; • Managing user accounts, managing passwords; • Creating mailaccouns, configuring / setting up workspaces; • Back-up management, tapes switching; • Windows 2000/2003 Server maintenance; • Administering user rights (both application and filestructure); • Imaging /building of PC’s en Thin Clients; • Administration with regards to request forms, employee contract requests, orders, etc. Used programs: • Windows 2000, 2003, XP • Office 2003 • Terminal Services • Arcserve (backup software) • Exchange 2000 From October 2006 to December 2007 (1 year 3 months) Amsterdam Area, NetherlandsICT Support Employee @ During his time with Centric Managed ICT Services, Jeroen was stationed as a support employee at ING Netherlands, for a skilled helpdesk. Here he was responsible for solving 1st and 2nd line ICT incidents and informing ca. 80000 end users. Additionaly, he supported certain programs, restore requests, remote controlling PC's to solve issues, profile resets, analyzing / solving problems, managing user access rights and roles, and recapping (fixed) ICT incidents to the enduser. Roles: • Informing users (by telephone, mail, in person or Terminal Services), supporting them on the grounds of PC, printers, software, etc. • Instructing users in computer and software usage; • Conducting profile resets; • Logging ICT incidents for 2nd / 3th line; • Managing user passwords / resets; Used programs: • Windows 98, 2000, XP, NT • Novell Netware • Office 2003 • Citrix Supported various internal migration and fasing projects at ING Netherlands. From December 2004 to July 2006 (1 year 8 months) Amsterdam Area, NetherlandsMigrationdesk IT Employee @ Supporting migration problems. This was a temporary function. ING Netherlands was migrating the internal system to a new setup, the CEDS system. The function was supporting user questions, mostly via telephone or mail. From September 2004 to October 2004 (2 months) Amsterdam Area, NetherlandsServicedesk employee @ During this period, Jeroen was an intern at Thomas Cook Travel Agency. Here he provided 1st and 2nd line support to end users. From January 2004 to July 2004 (7 months) HoofddorpMBO 4, ICT Systeembeheer @ Nova College Hoofddorp From 2000 to 2004 Jeroen De Bonte is skilled in: Virtualization, Microsoft Exchange, MCSA, Microsoft Certified..., Hardware, Windows, Application..., Workstations, Networking, MCDST, Software, VMware, MCSE 2003, MCITP, MCTS, Servers, Windows 2000, Microsoft Windows 98, Windows Services, Windows Vista, Windows 7, Windows Server, Citrix Metaframe, DOS, 3PAR, UAG, TMG, SCCM, Remote Apps, Microsoft DPM, Norton Ghost, Symantec Endpoint..., Visual Basic Scripts, TCP/IP protocols, Group Policy, DNS, Active Directory, WSUS, Firewalls, Novell Netware, HTML, PHP, MySQL, Microsoft SQL Server, IIS, CompTIA A+ Certification, ITIL Certified, CCNA, Aries, CommVault Galaxy