Accomplished and results-driven senior level professional with over 20 years of experience in technical management, network security architecture, Data Center Management, implementation and support of mid to large scale Infrastructure environments. Hands on experience in a multitude of technical areas including Unix/Linux, Windows, Security, Storage, Virtualization, public, private and hybrid Cloud environments, SaaS, IaaS,Infrastructure build-outs, upgrades, redesigns, implementation, Unified Communications, high availability and redundant converged infrastructure Ability to manage multiple tasks on concurrent small, mid to large scale projects, design, resource, conduct, status, and complete projects independently. Strong personal and professional ethical values, integrity and the energy level required to meet the demands of the most challenging projects and demanding positions. Long history of rapidly assimilating and implementing cutting edge technologies under tight deadlines. Exceptional analytic, inter-personal, troubleshooting and presentation skills. Ability to rapidly grasp, comprehend and retain information related to new technologies. Detail oriented and SLA sensitive person who works independently or in a team environment. Ability and desire to thrive in a high-pressure, timeline driven, client-services environment. Experienced in working with high level execs, directors and business unit managers to fully understand business requirements.

Director of Global IT Infrastructure @ Head of the Global IT Infrastructure group, responsible for the availability and security of all business critical resources globally throughout the organization. From July 2013 to Present (2 years 6 months) Senior Technical Support Engineer @ Troubleshoot system outages, configuration, installation, performance problems and crashes associated with application, kernel bugs, over-utilization of system resources as well as external network and storage connectivity issues in mission critical converged infrastructure and cloud based environments Provide senior level escalation path for lower tier Technical Support Engineers. Develop and maintain UNIX shell programs for automated problem determination and analysis of support log data from a variety of virtualization platforms Document problem resolution and steps taken to resolve customer issues in a trouble tracking system database, including preventative measures and recommendations to mitigate occurrences of outages and interruption of mission critical applications and services. Offer suggestions and recommendations to customers for implementing performance tuning procedures and best practices for increasing the overall performance and stability of their environment Manage all aspects of engagements from inception to completion. Respond to incident alerts in a time sensitive manner maintaining customer SLA’s Replicate customer issues in a lab environment for problem reproduction and resolution. Provide on-site support and professional services to red carpet customers having special business requirements and projects in many different sectors including health care, financials and internal government agencies. Diagnose and troubleshoot hardware, software, networking, storage, cross-platform, compatibility and OS / application performance issues in mission critical enterprise environments. Performed proof of concept and performance analysis testing with PAN Cloud Director, VMware VSphere and the EMC VSPEX solution. Provided direct support for Egenera owned and operated IaaS public cloud environment with self service Cloud Director portal application From November 2005 to June 2013 (7 years 8 months) Systems Network Security Manager / Senior UNIX Administrator @ Provide leadership and direction to web hosting and internal IT team responsible for maintaining the availability, security and integrity of multiple 24x7 co-located web hosting environments, in- house Staging and Development for US/UK operations and all internal and externally exposed systems.. From March 2003 to November 2005 (2 years 9 months) Sr. Consulting Support Engineer @ Provided senior level technical support for a series of Enterasys security products including but not limited to managed VPN solutions, Dragon IDS deployments and Integrated security/firewall routers within the managed services division. Provided professional services to key customers for special device deployments and projects Provided in-house mentoring and end-user training in the proper design of security solutions and implementation best practices to align with customers internal security strategies. Developed a series of Unix bash shell scripts for automated security device configuration and site-to-site VPN deployments in multi-vendor environments. From 1999 to 2002 (3 years)

Electronics Engineering Technology @ ITT Technical Institute-Framingham (EE - Honor Graduate) From 1992 to 1994 Jeffrey Bartlett is skilled in: Virtualization, Cloud Computing, Unix, Storage, Security, Technical Support, Solaris, Linux, High Availability, Enterprise Software, Networking, Windows Server, SAN, Operating Systems, Enterprise Architecture