Jeff Cirilis's Email Addresses & Phone Numbers

📖 Summary

Director of Customer Success @ ActivEngage, Inc. Maintain an effective team of Customer Success Managers which includes developing new service processes, standards and measurements. Collaborate with other department leaders to establish and implement strategies and programs to improve the customer experience. Ensure Customer Success Plans are developed and executed to ensure the achievement of customer objectives and minimize customer attrition. Responsible for training and inspiring Customer Success Managers and Division Leaders. From June 2012 to February 2014 (1 year 9 months) Maitland, FlSoutheast Inside Sales Manager @ Sager Electronics Oversaw sales and operations of $16M service center in the electronic distribution industry. Conducted new employee training for all personnel within the Southeast region. Developed close interaction with Asset Management and Sales to develop seamless business solutions for customers and suppliers. Verified that customer’s needs were being met based on inventory management, addressing vendor issues and monitoring quality measurements. Ensured profitability within the service center through successful management of profit and loss statements. From 2001 to 2006 (5 years) Southeast Operations Manager @ Sager Electronics Acted as a liaison between Sales and Operations to resolve discrepancies and procedural issues. Worked closely with Sales and the Information Technologies department to define, prioritize, test and document system requirements. Managed the development, maintenance and audit of ISO documents pertaining to Sales. Monitored customer programs and services insuring appropriate ROI was achieved. Trained new employees and ensured all sales employees received training on new system enhancements From 2000 to 2001 (1 year) Sales and Marketing Representative @ Sager Electronics Provided timely and accurate information pertaining to pricing, delivery and order status to customers and account representatives. Grew sales and profit each year for assigned accounts ultimately becoming one of the top 10 Sales and Marketing Representatives for the company. Worked with Field Sales to identify and develop strategies, which support new and / or existing sales opportunities. Established effective relationships with customers, vendors and internal departments. Performed troubleshooting of delivery and quality issues; suggested options and resolved customer problems in prompt, positive and cost effective fashion. From 1996 to 2000 (4 years) Education District Sales Manager @ Quill Full leadership and sales responsibility for remote field sales team. Traveled with representatives to assigned school campuses and assist in the selling process. Develop and implement strategic sales plans for region including assign territory goals. Worked in conjunction with other departments to create and implemented new processes for this startup program From January 2010 to July 2012 (2 years 7 months) Site Sales Manager @ Quill Manage daily site performance and profitability. Drive overall sales by implementing growth strategies that incorporate cross functional support and execution. Establish sales and logistical procedures to ensure branch success. Recruit qualified additions to the Quill.com sales team. Expand account base and consistently exceed delegated objectives. Conduct market analysis, competitive intelligence, and sales forecasting to develop coordinated marketing strategies for the Preferred Customer program. From September 2006 to January 2010 (3 years 5 months) Maitland, FlGlobal Catalog Sales Manager @ Pentair Aquatic Eco-Systems, Inc United StatesContact Center Manager @ Pentair Aquatic Eco-Systems, Inc Responsible for all Contact Center functions including Customer Service, Inside Sales,Product Support and Field Service. Develop and execute process improvements and strategies to increase sales revenue. Apopka, Florida