Since 2009, leveraged a broad range of skills to lead Tacit Knowledge Ltd from humble start-up to one of the most respected eCommerce software delivery consultancies in the region. Transported Tacit's quality conscious, people-centric and transparent culture from its San Francisco HQ to London. Hired and grown the most talented and effective team in the industry. Proud of Tacit UK's 100% track record of client satisfaction and project delivery for household names such as Mulberry, ghd, Beaverbrooks, John Lewis Partnership, Laterooms, Tesco International and Wiggle. Excited at the new opportunities that working within a larger group - Newgistics - is providing i.e. we have developed and can now offer the premier solution on the market for eCommerce through to delivery and returns.
Managing Director, UK @ - Autonomy to manage, represent and grow all aspects of the business in Europe for the past 5 years.
- Responsible for managing regional P&L, operations, sales, recruiting, and admin functions such that Europe has become Tacit's most successful and fastest growing region
- Reports to a US-based COO and CEO
- Works closely with the global management team across five countries, with a focus on enabling the experienced UK team of consultants and engineers to collaborate with our talented engineering colleagues in Moldova.
- Leverages diverse skills across business development, business analysis, programming, project management, account management, consulting and people management to help guide and lead the team
- Developed strong partnerships with the leading product companies in their fields - Adobe, Oracle and hybris, with the latter awarding us the distinction of hybris EMEA Partner of the Year, 2014
- Through promotion of a collaborative culture, thoughtful professional development and rigorous hiring practices, have cultivate the most innovative, pragmatic and effective teams in the industry. From January 2011 to Present (5 years) London, United KingdomEngagement Manager @ - Worked with UKTI and Tacit's COO to create a go-to-market strategy and to set up the Tacit Knowledge entity in the UK
- Transported Tacit Knowledge's San Francisco DNA to the UK to seed the business and culture
- Accountable for business development, account management and project delivery in the UK
- Responsible for Tacit's program of work at John Lewis Partnership. Repeat business spanning two years until the client team became self sufficient in Adobe EM CMS product and Agile project management.
- Forged partnerships with regional partners e.g. Adobe, hybris, Oracle, to kick-start Tacit's business development pipeline in Europe
- Worked as part of a global management team spanning London, Moldova, San Francisco, New York and Mexico From September 2009 to December 2010 (1 year 4 months) London, United KingdomSenior Consultant @ - Consulted at customers in the eCommerce space for household names such as Kodak and Williams Sonoma Inc, to Silicon Valley start-ups e.g. Minted.com and Navigenics.com
- Project and Program Management
- Business Analysis
- Pragmatic use of Agile and Scrum
- Account Management
- Fortunate to have worked with the most talented group of individuals in the business From May 2007 to August 2009 (2 years 4 months) San Francisco Bay AreaJ2EE Developer @ - Project Management
- Business and Systems Analysis
- Java and web services development (Java certified, Java component developer certified)
- Project highlights: Customer Account Opening and Corporate Client Portfolio Management projects From January 2001 to April 2007 (6 years 4 months) London, United KingdomAnalyst Programmer @ - Graduate training scheme
- Quality Assurance - manual testing and automation
- Intranet web site design and build
- Java development From October 1999 to December 2000 (1 year 3 months) Senior Sales Engineer @ - Responsible for business development, sales and account management in the South Eastern region
- Increased sales in the region to become the company's largest growth area
- Helped Russell Castings gain market share in a what widely was a declining industry
- Learnt to appreciate and value continuous improvement processes - Kaizen and Lean manufacturing principles (e.g. used by Toyota). The same principals are now applied to software development (Agile and Lean).
- Career changed to software development due to a fascination with the nascent internet and web technologies From August 1996 to July 1999 (3 years) London, United Kingdom
B Eng, Civil Engineering @ University of Leeds From 1990 to 1993 James Bullock is skilled in: E-commerce, Agile Project Management, Scrum, Business Analysis, Agile, Management, Software Development, Integration, Agile Methodologies, CRM, Web Services, Software Project Management
Websites:
http://www.tacitknowledge.com/