Assistant V.P. of Marketing @ Life Alert Emergency Response
Human Resources, Senior Relocation Specialist, CRP @ Marriott International
National Account Manager @ Allied International
As with any company, quality customer service is an important part in building customer loyalty and long term success. I have the unique experience of having been both a corporate client and a third party service provider. I bring with me the knowledge of how to obtain, maintain and enhance customer relations, manage and enhance staff's productivity,
As with any company, quality customer service is an important part in building customer loyalty and long term success. I have the unique experience of having been both a corporate client and a third party service provider. I bring with me the knowledge of how to obtain, maintain and enhance customer relations, manage and enhance staff's productivity, as well as the skills to increase profits and effectively resolve conflicts.
Specialties: Relationship building techniques that achieve successful results; marketing and writing skills that generate revenue; and management training that utilizes and empowers personnel.
Assistant V.P. of Marketing @ Responsible for generating revenue by writing effective web content, press releases, blogs and articles, using keywords and hyperlinks for top organic SEO positioning, while maintaining the specific voice of the company. Partner with the Graphic Design department to create clear and concise manuals, captivating brochures, enticing websites, attractive packaging, and compelling marketing campaigns for print, television, and the internet. Manage, train, and empower staff to enhance productivity and meet deadlines. From November 2009 to Present (6 years) Encino, caHuman Resources, Senior Relocation Specialist, CRP @ As the corporate liaison between headquarters and hotel properties world wide, I was responsible for the support of various human resource functions, programs, and duties such as compensation classification, staffing, recruitment, employee reassignments and relocations.
-- Created recruiting seminars that produced the best applicants for hotel brands.
-- Increased department revenue by achieving the highest volume of relocations.
-- Increased productivity by planning and participating in training conferences, and by establishing
relationships between corporate headquarters and property executives.
-- Prevented over-spending of property budgets due to my innovative problem solving techniques. From 1998 to 2001 (3 years) Washington, D.C.National Account Manager @ Responsible for obtaining, administering and managing corporate accounts.
-- Improved customer satisfaction by 70% through problem solving techniques.
-- Increased volume of national accounts contracts by effectively supporting the sales department
and training personnel.
-- Prevented a multi-million dollar key national account from going to another service provider as a
result of my management and leadership skills, and relationship building techniques.
-- Successfully obtained and maintained million dollar national accounts through team building,
providing customer service, troubleshooting, and managing personnel. From 1993 to 1998 (5 years) Beverly Hills, Ca
Master's Degree, English: Rhetoric and Composition @ California State University-Northridge From 2005 to 2007 Heidi Nestor is skilled in: SEO, Blogging, Marketing, Press Releases, Graphic Design, Web Content, Management, Event Planning, Customer Service, Social Media, Strategic Planning, Public Relations, Team Building
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