Gopinath Shankar's Email Addresses & Phone Numbers

📖 Summary

Devops Engineer 2 @ Intuit From January 2015 to July 2016 (1 year 7 months) Greater San Diego AreaSoftware Engineer @ Intuit From February 2014 to January 2015 (1 year) Greater San Diego AreaStaff Site Reliability Engineer @ Intuit Greater San Diego AreaSenior Devops Engineer @ Intuit • Led and migrated multiple customer facing applications(Myturbotax, FFFF) and backend services (IS,RTP,ICE,JFOS & FSM) applications to AWS within a span of 6 months• Configure and setup Akamai CDN to serve traffic for multiple Customer facing applications in CTG• Redesigned the deployment patterns of Interview Service to leverage Cleversafe in DataCenters and S3 technology in AWS using Ruby/Chef• Build application monitoring dashboards using Appdynamics, Wavefront, Wily, Splunk etc. to detect issues affecting critical customer experiences and generate KPIs for management• Created Cloud formation templates for SRS services with Dynamo DB and also set up replication between regions using AWS libraries • Serving as SME for Appdynamics and conducted training sessions for colleagues From July 2016 to July 2019 (3 years 1 month) Greater San Diego AreaTeaching Assistant @ The University of Arizona • Manage a total of 18 student teams and ensure coordination among team members and the client for a win-win scenario• Track delivery of implementable features against estimated timeline for the project for timely delivery of the projects From December 2012 to December 2013 (1 year 1 month) TucsonSoftware Engineer Intern @ Intuit • Identified pain points for TurboTax student users by organizing Design 4 Delight sessions to identify specific user requirements• Gathered numerical data from multiple sources within BU, created user segments and suggested recommendations for each• Liaised with product engineering teams and business teams to derive & execute action plans for increasing user base• Created business transactions, setup alerts and defined metrics in Wily CEM & Introscope for monitoring • Performed Perforce admin work like creation / deletion of new users / groups and also was involved in troubleshooting issues • As the resident scrum expert, created and administered two JIRA projects for day to day BizOps team activities• Created a RCA tracking tool using Quickbase to automate and improve efficiency while tracking team deliverables• Wrote scripts to automate report generation and email the same on a regular basis to improve operational efficiency• Created tasks in Rally with a two week sprint for CFP team and helped in keeping track of action items From May 2013 to August 2013 (4 months) Greater San Diego AreaLive Production Support- Operations Analyst @ Tata Consultancy Services • Performed regular monitoring of business applications using tools like Splunk, health check scripts etc• Worked on mini development project using J2EE for the betterment of Application Health Monitoring (AHM) via Splunk• Analyzed & suggested enhancement requests for applications and also built dashboards using Splunk for monitoring purposes • Actively worked on Bank LOB related user tickets and helped increase customer retention• Analyzed production issues using splunk and provided Hot-fixes for them• Ran ad-hoc queries against the production database for user issues/tickets and rectified the sameAwards: Received several client appreciations for reducing the RTS (Return to Service) time From October 2011 to July 2012 (10 months) Chennai, IndiaSecured Card Project - Technology: Java / J2EE, SQL, Software Developer @ Tata Consultancy Services • Translated business requirements to technical system level requirements for the team• Communicated with clients regarding Requirement Analysis and Impact Analysis, and also involved in preparation of test cases• Designed high level and in-depth flow of the system to be created along with detailed case flow diagrams• Involved in major restructuring of the code for Web Bill Pay to include the secure card module• Modified existing web services at the backend and also made JSP changes to handle both web and mobile based applications• Assigned tasks for my team on a weekly basis and reviewed the performance metrics every weekend to monitor for deviations From June 2011 to October 2011 (5 months) Chennai, IndiaOff Load Aggregator Traffic - Technology: Java / J2EE, Web Services, Software Developer @ Tata Consultancy Services • As developer, performed feasibility study and documented the Software Requirement Specifications (SRS)• Migrated and redesigned code for the usage of web services, handled change requests, bug fixes and ensured data quality• Assisted external teams during the period of System Testing, Integration Testing, Stress Testing and User Acceptance Testing• Developed scripts to run all the required EOD batch process automatically From January 2011 to May 2011 (5 months) Chennai, IndiaHR Lead - Training @ Tata Consultancy Services • Coordinated team building activities and facilitated requirements for colleagues while being trained on Java / J2EE development.• Demonstrated outstanding leadership skills and won distinguished TCS GEMS for winning the “ILP KUDOS” award and received appreciation from the HR – HEAD of TCS for outstanding team performance during the training period. From October 2010 to December 2010 (3 months) Chennai Area, India