I am an enthusiastic, highly motivated facilities management professional who is an organised team player with excellent written & verbal communication skills. I am customer focussed with a commitment to providing a high quality service that exceeds expectations. I have a strong technical background and am experienced in managing both hard and soft services on high profile multi-site accounts. I have vast experience in health & safety, quality assurance, environmental management and auditing. Specialties: Critical Environment Management. Project Management. Management of M&E Service Contracts. Asset Management. Operational Improvement. PPM Planning & Scheduling. Contract Mobilisation, Transition, Transformation & De-mobilisation.

Interim Project Manager @ Project management at the Materials, Science & Metallurgy building at the University of Cambridge. From April 2015 to Present (9 months) Interim Manager @ Operational management, contract mobilisation, remobilisation, transitioning, auditing, critical environment management, writing of processes and procedures, project management, compliance management, asset management, PPM planning and condition surveying, From December 2005 to Present (10 years 1 month) Interim Operations Manager @ Responsible for the operational management in all aspects of hard services delivery at a leading London law firm. From July 2014 to February 2015 (8 months) Interim Transition Manager @ Working alongside the Project Director in transitioning the current fixed price contract towards the future NGEC contract parameters. Liaison with all work stream leads ensuring they were meeting all NGEC deliverables. From January 2014 to June 2014 (6 months) Facilities Management Consultant @ Consultancy services in preparing tender documentation for letting of a total FM nationwide contract. Validation of M&E asset registers and implementation of a new CAFM system. From August 2013 to December 2013 (5 months) Interim Operational Improvement Manager @ Working with the senior management team reviewing internal and third party audits to ensure operational compliance across The Royal London & St Bart's Hospital Trust estate. From April 2013 to August 2013 (5 months) Interim Project Manager @ Responsible for the delivery of various FM projects within strict financial & delivery deadlines. From November 2012 to April 2013 (6 months) Interim Project Manager @ Produced standard and emergency operating procedures for two new build hospitals in London. Implemented electronic reporting processes to obtain data from various facilities engineering systems From July 2011 to October 2012 (1 year 4 months) Interim Mobilisation Manager @ Mobilisation of the total FM package for the retail business of a large UK bank and also the remobilisation of their complete corporate portfolio. Decommissioned an existing data centre and placed into a mothballed state ensuring statuatory compliance was achieved. From January 2011 to July 2011 (7 months) Interim Contract Support Manager @ Mobilisation of a new build project whilst working closely with the managing agent to ensure statuatory compliance was achieved in all areas. Also worked as a hard services operations manager at the Financial Times. From November 2009 to November 2010 (1 year 1 month) Interim Facilities Manager @ Managed the complete delivery of hard and soft services for a multi-national bank in London. From June 2009 to October 2009 (5 months) Interim Health & Safety Project Manager @ I undertook Health & Safety surveys on a nationwide car park contract. A gap analysys was then produced with recommendations on how to achieve H&S compliance throughout the portfolio. From March 2009 to June 2009 (4 months) Interim Senior Operations Manager @ Managed hard service delivery and project management in critical environments for a multi-national bank in London. Monitored SLA’s and KPI’s and had responsibility for all Health & Safety, Environmental and Quality Assurance performance. Managed maintenance teams, implementation of PPM programmes and budget formulation. Formulated & implemented a critical environmental spares system. Managed helpdesks, procurement of goods and services and liaised with clients and their representing agents. From May 2007 to February 2009 (1 year 10 months) Interim Operations Manager @ Managed hard service delivery at London City Airport with full responsibility for Health & Safety and Quality Assurance performance. From February 2007 to May 2007 (4 months) Interim Operations & Project Manager @ Managed hard service operational delivery and project management for KPMG in critical data centre environments in Watford and London. Project managed the building of a new data centre and the upgrading of the existing one in a live environment. From December 2005 to February 2007 (1 year 3 months) National Account Manager @ Responsible for the management of hard services on a key account for a major Telecommunications client. Duties included ensuring service delivery exceeded customer expectations across 162 Corporate & Retail premises throughout the UK. This included monitoring SLA’s and KPI’s, and having complete responsibility for all Health, Safety, Environmental and Quality Assurance issues. This was achieved by managing a team of 26 in house staff, as well as over 100 sub-contractors and suppliers within strict financial parameters. From January 2003 to November 2005 (2 years 11 months) Customer Services Manager @ Managed a nationwide contract covering 82 sites. I had full accountability for the financial performance of the contract, as well as responsibility for implementation and continuous monitoring of Company H&S, Environmental and QA policies. From March 2001 to January 2003 (1 year 11 months) Mobilisation Manager @ I co-designed and implemented a mobilisation policy document for use across the business. I also led the contract mobilisation of newly won business and remobilisation of existing contracts for various clients. From April 2000 to March 2001 (1 year) Contracts Manager @ I worked on a number of blue-chip contracts within the City and Home Counties. Duties included managing maintenance teams, implementation of PPM programmes, budget formulation, management of helpdesks, procurement of goods and services and liaison with clients and their representing agents. From September 1995 to April 2000 (4 years 8 months)

BSc First Class (Hons), Facilities Management @ Middlesex University From 1999 to 2002 Egglescliffe Comprehensive Giles Henderson BSc MBIFM is skilled in: Facilities Management, Asset Managment, Project Management, Building Services, Commercial Management, Contract Management, Energy Management, HVAC, Building Maintenance, Operations Management, Procurement, Change Management, Maintenance Management, Construction, Electricians