Geraldine is an experienced Project Manager with a solid technical background. She can leverage her expertise in coordinating teams for major accounts, along with exceptional interpersonal skills and effective communication. While maintaining a high level of quality and professionalism to delivery, her style is very flexible and pragmatic. She is also creative, enthusiastic and focused on improvement.

Project Lead @ The New Payments Platform is an industry wide initiative to develop a real time payments infrastructure that will facilitate innovation and improved customer services over many years. The NPP participants will rely on the RBA's Fast Settlement Service (FSS), to support the settlement of payments cleared over the NPP basic infrastructure. The FSS will be a service of RITS, Australia's interbank settlement system, and will provide very fast settlement processing on a 24/7 basis. - Management of the build/test phase (Resource and activities planning, procurement, implementation) - Management of the delivery of a new high speed and resilient inter Data-centre communications link.(Vendor and contractors management, Reporting to senior management) From July 2015 to Present (5 months) IT Project Manager @ Project Management of medium to large Applications Project, including Software Release Management to Support the Business function in APRA. Contribution to the process improvement of internal PMO framework, IT SDLC. Focus on incorporating Agile/Scrum aspects to our Release Management practices. From August 2012 to July 2015 (3 years) IT Project Manager @ Delivered sustainable and strategic IT Solutions for the Off Shoring Program - 6 months/$ 1 mil (per site/project) Assisted the business stakeholders to capture and validate the requirements Proposed solution options, assess costs, risks and limitations, and recommended the best fitted solution Defined the detailed project plan, financials, and engage internal resources and external vendors Regularly tracked and updated the project records in alignment with the Program governance (Risk and Issues, Master Schedule, Status Reports, Minutes, budget tracking and deliverables) Contributed to a standardisation and improvement of the delivery process, to fasten and facilitate next similar projects. Delivered Telco components to the Online Banking Transformation Program such as enhanced messaging and alerts functionalities (SMS, Email…) - 1 year/ $ 5 mil (project costs) Investigated with the Program Business Analysts the functional needs and lead workshops with Architects, designers and SME to identify gaps and articulate the infrastructure requirements documentations. Regularly engaged with third-party providers for outsourced activities (Optus, Telstra, IBM, Infosys, TCS…), and closely worked with the Commercial Team to evaluate the proposals. Conducted a competitive tender for a new SMS service for online customers: I managed the vendor selection process using collaborative facilities. I produced a Business Cases for the Program Steering Committees, assessing rapid tactical and long-term strategic solutions. Ensured completeness of the end-to-end delivered solutions: controlled quality and compliance to WBC Technology standards and processes (Information Security, Architecture, SOX compliance, and Operational readiness). Completed the deployment of WAN acceleration across branches, Contact Centers and WIB locations - 3 years/ $ 10 mil (E2E) Managed the required infrastructure changes across the group (change management planning) From February 2011 to August 2012 (1 year 7 months) Technical Project Manager @ Société Générale is a Leading European banking group. Worked as a Project Manager to initiate and kick off a massive Consolidation Program between the Corporate and Investment Banking IT teams - 2 year / $ 2mil (Program budget) Gathered needs from other upcoming projects to bring benefits and drivers to the business case. Quoted the validated solution using global price lists, man-days assessments, and operational costs. Obtained the project validation after the business case and ROI were approved by the upper management Board. Built a comprehensive project management plan comprised of communication management plan, stakeholder register, risk register and baselines (schedule & budget), resource assignment and cost estimates. Headed fortnightly high-level steering committee for status reporting and decision-making (budget and resource levelling). Managed the deployment of a collaboration tool (Webex) for IT business units (200 users) - 8 months / $ 300K Conducted a competitive comparison between WebEx and LiveMeeting based on financial, integration complexity and functional criteria. Lead the Proof of Concept project plan encompassing desktop, security, network and Unified Communications change management and implementation. Organised user training sessions and feedback collecting across the organisation. Delivered an enhanced solution (HW upgrades and architectural changes) for the Data Centre Program - 6 months / $ 500K Organized a proof of concept on Nexus Switches with Cisco System Engineers to validate the conceptual design. Participated on high-level presentations to describe solution design, scope, objectives and migration strategy. Managed the purchase and installation of equipment in accordance with internal procurement processes and plans. Managed the testing and implementation phases and achieved successful project delivery. From January 2009 to September 2010 (1 year 9 months) Paris Area, FranceNetwork Engineer @ Worked in Advanced Services, for the ISP Account (Internet Service Providers) Coordinated escalations between the Cisco level 3 support engineers and the customers. Conducted non regression testing to validate new software releases Participated in the resolution of opened cases with our customers (identified bugs or production incidents) From November 2007 to November 2008 (1 year 1 month) Vendor Manager @ Managed the external RFP phase to outsource the services: organized meetings and workshops with the vendors, reviewed the proposals with the commercial and design teams and presented evaluation reports. I had a good understanding of the different team player styles, and how to capitalize on each at proper time. It helped me to sort out technical discrepancies before the roll out phase, and reach an agreement . From February 2007 to November 2007 (10 months) Paris Area, FranceTechnical Coordinator @ Worked as Technical Coordinator on the MaLigneTV public offer, which broadcasts TV over ADSL service Collaborated on the set up of the service offering for Spain and UK customers. The challenge was to deliver an effective service in branch locations even though the central hub platform and helpdesk were managed in Paris. Designed and documented the high level solution, as well as roadmaps and planning elements. I participated in the implementation of a service improvement program. Played a strategic role in supervising the deployment and ensuring compliance to corporate standards and processes. Successfully implemented a process improvement plan to ensure that the subsidiaries delivered the expected results and that business objectives are achieved. From January 2006 to December 2006 (1 year) System Engineer @ Worked as System Engineer conducting feasibility studies for standard and non-standard bids, estimated costs and provided quotes. Designed and documented engineering solutions for worldwide and local telco providers, which consisted of proposing local loop services, hosting, circuit installation, or service upgrade. Played a strategic role in enhancing the bid models for standard solutions, which led me to participate in the development of pre-sales presentations with account teams. From January 2005 to December 2005 (1 year) Product Engineer @ Worked mainly on software development for monitoring tools. Analysis of results and SLA reporting to improve the quality of service delivered by critical corporate applications. - Within 6 months I was also responsible for pre-sales and communication activities towards the customers (FT & subsidiaries product and business owners), promoting our service offers, in order to increase our portfolio. From January 2004 to January 2005 (1 year 1 month) Apprentice @ Optimized algorithm performance for image decompression from the Helios II satellite, migrating to C++ code. From 2003 to 2003 (less than a year) Apprentice @ CSG belongs to the ESA (European Space Agency), and is located in Guyana. - Improved the process of sizing spare stocks on the launch pad by developing a VBA program for Excel to perform automatic calculations, based on Jordan matrix inversion From 2002 to 2002 (less than a year)

2003, National Superior Engineering School in Advanced Techniques (France), Master Degree @ ENSTA From 2000 to 2003 Competitive Exam Preparation, Mathematics and Physics @ Lycee Pierre de Fermat Toulouse From 1998 to 2000 Geraldine Lock is skilled in: Project Delivery, Project Portfolio Management, Integration, Project Management, Change Management, Cisco Technologies, Infrastructure, IT Service Management, Project Planning, Solution Architecture, Stakeholder Management, Data Center, Budgeting, Knowledge Transfer, Budgets