An ISEB qualified Business Analyst with over 18 years experience and a broad range of skills in the Finance, eCommerce, Utilities, Web Multi-Media, Logistics & Supply and Online Gaming sectors. Responsible for leading change and continuous improvement for the realisation of strategic initiatives, reducing costs and improving service delivery. A self motivated, fast learner able to work
An ISEB qualified Business Analyst with over 18 years experience and a broad range of skills in the Finance, eCommerce, Utilities, Web Multi-Media, Logistics & Supply and Online Gaming sectors. Responsible for leading change and continuous improvement for the realisation of strategic initiatives, reducing costs and improving service delivery. A self motivated, fast learner able to work independently or as part of a team. Managerial and leadership qualities in internal and remote, onshore and offshore project resources, creating a professional working environment, where groups and individuals can work together to achieve personal and corporate goals. Experienced in the project life cycle (SDLC) and managing multiple projects concurrently. Fully competent in all Project methodologies including Prince 2 and Agile (Scrum, Lean, XP, FDD, TDD). Eagerly accepts challenges and responsibilities in addition to the standard roles and thrives on working outside of the comfort zone. Inspired and challenged by change and who believes in the power of a brand.
Specialties: Agile methodologies, requirements engineering, business process re-engineering, documentation, brand protection and enhancement, team building, BPMN
Senior Business Analyst @ Responsible for the requirements analysis and Business Operational Design as part of an overall ISA and Savings programme. From March 2015 to Present (8 months) KnutsfordDirector @ Business Analyst involved in providing objective advice, expertise and specialist skills with the aim of creating value, maximising growth or improving the overall business performance. Identifying options with recommendations, providing additional resources and/or the implementation of solutions. Operating across a wide variety of services such as business strategy, marketing, financial and management controls, human resources, information technology, e-business and operations, and supply-chain management. Offering specialist expertise, skills and industry knowledge. From September 2011 to Present (4 years 2 months) Liverpool, United KingdomBusiness Analyst @ Responsible for the analysis of the identification and mapping of the as-is process journeys in a large call centre environment as part of an overall Business Benefits Realisation project. The journeys are taken from both the customer and the system point of view so as to maximise the value of any improvements using speech analytics and proactive self-serve technology. Value/Failure demand analysis of incoming call streams across the business From March 2014 to February 2015 (1 year) Preston, United KingdomBusiness Analyst @ Identifying, documenting and planning the Management Information (MI) and Business Intelligence (BI) for Secured Mortgages and Unsecured loans.
Mapping the AS-IS processess and modelling the TO-BE processes with tactical & strategic solutions for 3 processing streams:
o Interactive Voice Response (IVR)
o Incentive & Rewards scheme
Producing the overall Detailed Operational Design documentation encompassing the complete lifecycles of various inbound calling streams and ensuring seamless transition to a new call centre. From May 2013 to March 2014 (11 months) Knutsford, CheshireBusiness Engagement Analyst @ Responsible for end-to-end life cycle requirements for 'Error & Fraud Handling' project for HMRC using UML Use Case for technical aspects and User Story's for customer journeys producing full workflow and data process mapping of the Call Centre contact strategy using Visio, Confluence and JIRA From March 2013 to May 2013 (3 months) Whiston, MerseysideInterim Business Analyst @ Data feeds and their optimum use, Bonus strategy and presentation and International projects. Production of a data dictionary for a Product Data Service allowing a user friendly search engine. From November 2012 to February 2013 (4 months) GibraltarBusiness Analyst @ Performing BA duties to assist in the overall delivery of ongoing business improvements in line with the strategic company roadmap. From September 2012 to October 2012 (2 months) Wigan, United KingdomSenior/Lead Business Analyst @ Working on a greenfield project launching Sports Betting and Casino websites throughout Europe which involves requirements gathering from the ground up and integrating them into extremely challenging deadlines. From October 2011 to August 2012 (11 months) Liverpool, United KingdomLead Business Analyst @ Strategy and analysis requirements gathering for multi-platform systems and online Performance Management tools. Integration of development for new and existing business whilst applying and training Agile Analysis techniques and principles. From October 2010 to October 2011 (1 year 1 month) Liverpool, United KingdomBusiness Analyst @ Business Analyst for the Trade Channel responsible for requirements elicitation on Dealership Desktop products using Waterfall and Agile methodologies to deliver projects on-time and within budget. From September 2008 to October 2010 (2 years 2 months) Newton-le-Willows, WarringtonLead Business Analyst @ Central IT Systems development, integrated web technologies, business and systems analysis. From January 2007 to September 2008 (1 year 9 months) Leyland, PrestonBusiness Analyst @ Business Process Re-engineering, Change Management, Debt Manager Router Developer, Strategic Consulting, including business plan & strategy development. From September 1989 to April 2006 (16 years 8 months) Kirkby, Liverpool
BSc, Computer Studies @ Liverpool John Moores University From 1997 to 2000 George Williams is skilled in: Requirements Analysis, Process Engineering, Team Building, Agile, Scrum, Business Analysis, Waterfall, SDLC, Change Management, Requirements Gathering, Business Requirements, Business Process, Problem Solving, TDD, RUP, Analysis, Business Process Design, Process Improvement, Coaching, Functional..., Continuous Integration, Gap Analysis, Iterative, Systems Analysis, ISEB, Integration, User Acceptance Testing, Stakeholder Management, UML, Process Mapping, Business Process..., Data Migration, Visio, Requirements Management, Team Management, User Stories, Business Transformation, Data Analysis, Risk Management, Agile Methodologies, Strategy, Project Management, BPMN, PRINCE2, Project Delivery, Agile Project Management, Service Delivery, PMO, Software Project..., E-commerce
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