Senior Product Management and Software Management Professional experienced at bringing innovative Enterprise and Carrier software communications products to both domestic and international markets. Extensive technical and industry knowledge, as well as management and product expertise provide a unique set of skills guiding the development of products that exceed customer expectations while doing so cost effectively. Experienced in thought leadership and possess a strong ability to match business needs to customer requirements. A seasoned, highly motivated Product Management Professional with a successful track record in Cloud, Contact Center, IVR and Software Telecom products. Areas of Expertise Strong Product Management skills including requirements/PRDs, release planning and roadmaps, SDLC, P&L, product collateral, sales presentations, competitive analysis, pricing and margins Seasoned R&D Director/Manager building high-performing teams and managing full SDLC for software telecom products Extensive experience with VoIP technologies including SIP/RTP in Enterprise and Carrier IMS wireless and wireline networks Deep experience with IVR and Media Server technologies including CTI and speech recognition Knowledge of building products for Android and iOS mobile platforms Knowledge of telecom protocols and Unified Communications and Messaging technologies Experience building real-time systems Experience building Cloud service offerings Experienced communicator coordinating releases across all functional areas (Sales, Development, QA, Marketing, Finance, Docs, Professional Services) Specialties: Product Management, requirements/PRDs, P&L, SaaS, Cloud PBX and SIP Trunking, VAS applications and SDP platforms. Mobile applications on Android/iOS. Telecom protocols especially SIP/IMS. VoiceXML/CCXML, voice processing, media server architectures, IVR. Software Development Management.

Product Manager @ Product Manager for Hosted UC and SIP Trunking service offerings to direct sales, channel sales agents and wholesale partners. • Developing MRDs/PRDs for new Hosted UC features, a new SIP Trunk offering as well as a Managed Router offering. • Market research on competitors, features and pricing. • Defining pricing and margin analysis for offerings. • Hands on with the hosted Broadsoft switch, Polycom and other SIP phones as well as various SIP end point devices prototyping new feature enhancements. • Drove use of internal cloud tools for PRD creation and management as well as being an internal communication tool for gathering new feature ideas, publishing test plans and results, etc. • Defining and validating end-to-end usability of features including phone, hosted switch and end-user web portal features. • Webinars to partners introducing new feature content. • Developing technical documentation and other collateral for offerings. From December 2014 to Present (1 year 1 month) Cloud Product Manager @ Product ownership of SIP Trunk and Cloud PBX service offerings. • Launched re-branded SIP Trunk offering within 1 month of acquisition of existing hosting company. Defined pricing, launch webinars, ordering tools, sales training, collateral, etc. • Grew number of SIP Trunks installed by 40% in first year. • Defined product offering for Cloud PBX. Hands-on with NetSapiens Cloud PBX and working directly with vendor on feature improvements. Managing internal test instances of NetSapiens SIP switches within the company. Defined and produced initial user and reseller web portals. • Working with and helping define ESI SIP desk phone features, ESI-built Android/iOS softphone clients, 3rd party Windows/MAC softphone clients, etc. • Defined pricing, developed ordering tools, wrote collateral, reseller guides, reseller certification training, beta launch materials, and ran weekly beta launch status meetings. • Worked directly with resellers on product offering, quotes for custom configurations, product demonstrations, etc. • Helped build pipeline of new sales during beta period requiring frequent interaction with sales and resellers on new opportunities. • Led multi-day classroom training sessions for initial group of resellers. • Developed online training program for resellers so they could successfully build and maintain cloud PBX solutions. • Designed a public facing API using REST/JSON and developed a prototype in node.js. From January 2013 to December 2014 (2 years) Director Product Management @ Full product ownership for the Service Broker application server and SIP Session Router product lineup. The Service Broker/SSR, running on standard off-the-shelf servers and Linux, provided a platform for building telecom interworking applications and as such, supported an XML-based description language for defining interactions between different network elements. Supported an extensive protocol set for ISUP, CAMEL, WIN and other wireless protocols as well as TCAP, INAP, etc. Performed the IMS-SSF function supporting both SIP-ISC and Diameter interfaces as well as performing some capabilities of an SCC-AS. Reported to VP Product Marketing for SIP products which included the company’s SBC. • Improved sales and marketing access to materials by producing and organizing sales presentations, product roadmaps, brochures and other collateral and hosting on internal wiki site. • Established ownership of product requirements, producing PRDs and setting direction with R&D including setting IMS core strategy. • Produced a business case for building IMS Core components such as C/I-CSCF and BGCF and assisted VP of Marketing with various business cases for new product directions. • Brought products into NRI (New Release Introduction) and NPI (New Product Introduction) processes. • Established pricing for various product features using both value-based and cost-plus approaches. • Assisted in RFP responses and customer opportunities. • Owned product requirements for SIP Session Master product (a lite C-CSCF) that allowed the company’s IMS-based RCS product line to be integrated to the company’s softswitch, making the Presence, IM and NAB features available to wireline customers and business features. From September 2011 to July 2012 (11 months) Director Product Strategy @ Developed product strategies for Enterprise Mobile applications for enhancing contact center integration with mobile devices. • Managed vendors of mobile SaaS offerings for contact center integration into iOS and Android mobile platforms. • Developed strategies for a SaaS ecosystem by exposing REST APIs for the hosted virtualized IVR market and produced a product plan. • Developed product strategies for contact center products for the collections and credits markets. Required market research, requirements gathering and requirements development, consensus building, technical discussions with R&D on product capabilities and Product Marketing on positioning. From March 2011 to September 2011 (7 months) Director Mobile Product Management @ Lead a team of 4 Product Managers in the US and UK responsible for a portfolio of international 2G/3G VAS applications and a Network IVR platform sold to wireless operators around the world on SS7 and SIP/IMS networks. The product provided a development environment to build additional applications for customers or partners. The platform was built on current technologies utilizing a Tomcat/Java/Javascript environment and a SIP Servlet container enabling a broader set of developers to build telecom applications. The product included a Web-based OA&M system based on common web portal technology for adding provisioning/monitoring. • Managed a product P&L of $25mil for a Unified Messaging application server platform with features like wireless Voicemail, Missed Call Alert, Videomail, Visual Voicemail for iPhone and Android and others • Drove significant cost reduction efforts reducing the product cost by over 30% allowing for more aggressive pricing in cost sensitive international markets while still maintaining margins • Drove further complexity reductions and more automated installs decreasing install times, thus decreasing Professional Services spend per deployment • Set direction for mobile applications on Android, iPhone and others, with integration into VAS platform for Visual Voicemail using Apple standards and OMTP • Set product direction for the VAS platform itself with integration of traditional service offerings like Voicemail into SIP/IMS networks on SDPs and MRFs • Set pricing/margins, product descriptions, sales guides, sales training, sales RFP responses and product material as well as developing reseller channels like Huawei and Ericsson • Developed business plans, requirements gathering, requirements reviews with R&D, product launch and rollout plans, interoperability testing with Huawei, Ericsson and others, worked with Product Marketing on materials/programs, etc • Worked with Professional Services on customizations for various customer deployments From 2007 to March 2011 (4 years) Prinicpal Systems Architect @ Reporting to the CTO, identified trends and set direction in particular on Media Server, call routing (CTI) and switching platforms. Frequent interaction with sales teams, Professional Services and Product Management in answering RFP questions and identifying new requirements from them. • Managed development team implementing a multi-site Disaster Recovery solution for a 14-million subscriber carrier-grade Voice Mail system and won the prestigious Intervoice Intercircle award for this project. • Reviewed standards around IETF and 3GPP in the areas of SIP as well as general IMS and SIP-based architectures, both Telco and Enterprise, including CTI integration. • Made recommendations on usage of Java JSR116/289 SIP Servlet and other web technologies for creating IMS compliant application server (SDP) for the carrier markets, initially based on the BEA (Oracle) product. • Reviewed usage of video options in Media Servers. • Reviewed virtualization technologies and virtualization of the media server and other components. From 2005 to 2007 (2 years) Director R&D, Signalling Group @ Formed this group to focus on new and emerging telephony signaling standards while ensuring existing TDM protocols got the focus they needed. Set product direction for the system’s telephony signaling options including VoIP, SS7, ISDN etc. and worked with other development groups to deliver a complete product as well as worked with Product Management on requirements. • Rolled out company's first VoIP release supporting SIP/RTP on the Media Server platform using Dialogic HMP. This was a significant milestone and makes up a majority of new sales. • Created new high density Media Gateway product and coupled it with the CCXML call control standard from the W3C. Built using API-based 3rd party signaling and switching platform with our own C++ CCXML implementation. • Managed and evolved SS7 and other signaling products. From 2003 to 2005 (2 years) Director R&D - Enterprise Core Platform @ Built a 35-person development team building the industry's leading IVR platform. Introduced many of the leading speech vendors to market, introduced a robust VoiceXML IVR platform and won respect from Microsoft for our ability to deliver a telephony server for their Microsoft Speech Server product. • Coordinated the timing of test and release cycles, helped define content for the releases, updated affected documentation, and communicated the new content and release dates to Product Management, Training, Support, Manufacturing and other affected departments. • Managed feature development for CTI interfaces for Genesys, Avaya, Cisco, CT Connect and others. Built CTI gateway product using server-side implementation of our CTI API layer exposed via Web Services. • Managed team building VoiceXML browser in C++ and integrating web technologies (JSP, XML, Javascript) to the Media Server. Involved a major rollout effort with significant coordination required across all departments. • Managed team building a telephony server for the Microsoft Speech Server platform. Required frequent interaction with Microsoft PM and development staff. • Managed a team building a new Media Server platform using a hardware independent abstraction layer with initial target using Dialogic hardware. • Managed a team building interfaces to Nuance/Speechworks ASR/TTS products. • Managed an SS7 ISUP development team. • Developed multi-node conferencing solution. • Managed porting of platform to Windows and other OS's working with local and remote Wipro engineers. Required communicating with Product Management, Training, Support, Manufacturing, Sales and almost every department within the company since this was a major change in direction. Travelled to India for final integration. From 1997 to 2003 (6 years) Manager Embedded Systems Group @ Managed a team of 7 developers building systems software, drivers and DSP firmware for IVR and telephony hardware. Very hands-on in development activities as well as building the team and managing deliverables. From 1996 to 1997 (1 year) Engineer II to Staff Engineer @ Responsible for real-time development of core features on the Media Server/IVR run-time system based on standard Intel-based servers running Windows and OS/2. Projects included: •Developing software to maintain dial-up X.25 connections and deliver voice (wave files) and data to a Windows Client. Opened up multiple virtual connections to simultaneously deliver multiple files so voice could begin playing before being completely downloaded and graphics files could begin being displayed progressively. Introduction of Web Browsers ended this project. •Added new feature content for ISDN protocols for USA and European telephony systems. •Developed ADSI (Analog Display Services Interface) per Bellcore standards. •Developed various US T1 and European R1 and R2 telephony protocols. •Developed ISDN layer 2 and layer 3 protocols for Nortel and Lucent switches as well as versions for France and Germany. Also developed ETSI-compliant version when standards were ratified. •Developed numerous real-time voice processing features for voice playback and recording, modem-based resources, etc. •Developed a module to manage and place outbound calls and to bridge those calls together through an internal switch fabric on our telephony card. •Developed a protocol converter to interface payphones to central office equipment using a Feature Group D protocol. •Required frequent international travel to Europe for approvals certification. From 1990 to 1996 (6 years) Engineer @ Responsible for developing both hardware and software systems. Some projects included: •Developed embedded software for the TI C30 processor. Developed part of ROM-based debugger. •Developed a VME-based test systems simulator. •Developed the hardware and embedded software for an automatic test system. Required use of schematic capture tools, board layout, interaction with mechanical engineering, working with production on first run unit, and checkout. Wrote all the test software as well. •Secret clearance. From June 1986 to October 1990 (4 years 5 months)

BSEE, Electrical Engineering @ Texas Tech University Gary Wilson is skilled in: Product Management, Requirements Analysis, P&L, SIP, VoIP, SS7, IVR, Mobile, Telecommunications, Software Development, Product Development, Product Lifecycle Management, VAS, Telephony, Product Requirements