Florian Perrot, EMBA, Eng.'s Email and Phone

EU Back Office Operations Senior Manager @ Egencia

Florian Perrot, EMBA, Eng.'s Email

f****t@gmail.com

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Olivier Martinez

Location	Paris Area, France
Work	EU Back Office Operations Senior Manager @ Egencia Co-founder @ KIades Operations Manager Europe @ Egencia Support Manager @ Oodrive Product Support Manager @ Autodesk Dev Tech Services Project Manager @ Autodesk Project Manager @ Atelier Project Manager / R&D Software Engineer @ ExMachina R&D Software Engineer @ BUF Compagnie
Education	Executive MBA, Business Administration @ Université Paris Dauphine Executive MBA, Business Administration @ Université du Québec à Montréal Master's degree, Intercultural Management @ Université Paris Dauphine Master, Engineering school @ Ecole spéciale de Mécanique et d'Electricité
About	- Results-oriented MBA-level manager with 10+ years of leadership experience in customers facing roles ( support, services and project management), - Strong customer service orientation, - Strong leader and manager of personnel with excellent interpersonal skills experienced in culturally diverse and globally distributed teams, - Strong communication skills combined with the ability to build relationships and foster see more - Results-oriented MBA-level manager with 10+ years of leadership experience in customers facing roles ( support, services and project management), - Strong customer service orientation, - Strong leader and manager of personnel with excellent interpersonal skills experienced in culturally diverse and globally distributed teams, - Strong communication skills combined with the ability to build relationships and foster collaboration across organizations, - Bilingual French and English, Spécialisations : - Customer Relationship Management, - Team building and management, - Project Management (PMI methodology, MS-Project), - Service delivery processes design and management (Kaizen, Lean, Six Sigma), - Business & Marketing Strategy EU Back Office Operations Senior Manager @ From December 2014 to Present (11 months) Paris Area, FranceCo-founder @ - Global company strategy - New product strategy and development - Financing strategy and investors relations management From September 2011 to May 2015 (3 years 9 months) Paris Area, FranceOperations Manager Europe @ From August 2013 to December 2014 (1 year 5 months) ParisSupport Manager @ From April 2009 to June 2011 (2 years 3 months) Paris Area, FranceProduct Support Manager @ - Corporate support program definition and rollout - Implementation of a new case management model - Technical Support team management From January 2007 to December 2008 (2 years) Toronto, Canada AreaDev Tech Services Project Manager @ Consulting projects based on 3dsMax From March 2005 to January 2007 (1 year 11 months) Montreal, Canada AreaProject Manager @ - Project Management of 2 international projects simultaneously from specification phase to validation for Nokia From July 2003 to August 2004 (1 year 2 months) Project Manager / R&D Software Engineer @ - Project Management of in-house 2D and 3D projects, - Research and development of modeling, physical-based animation and compositing software to meet computer graphics artists' requirements, From September 2000 to July 2003 (2 years 11 months) R&D Software Engineer @ - Research and development of 3D tools to meet computer graphics artists requirements. - Research and development of a 3D cloth animation software based on different thesis and SIGGRAPH articles. Used, notably, for Tarsem Singhs film The Cell and for several advertisements in Europe, From April 1999 to September 2000 (1 year 6 months) Executive MBA, Business Administration @ Université Paris Dauphine From 2010 to 2012 Executive MBA, Business Administration @ Université du Québec à Montréal From 2010 to 2012 Master's degree, Intercultural Management @ Université Paris Dauphine From 2010 to 2012 Master, Engineering school @ Ecole spéciale de Mécanique et d'Electricité From 1996 to 1999 Florian Perrot, EMBA, Eng. is skilled in: MBA, Business Strategy, Marketing Strategy, Product/service..., Product Management, Organizational..., Operations Management, Cross-functional Team..., People Management, Team Leadership, Team Management, Team Building, PMI, Project Management, Software Project..., Management, Cloud Computing, Leadership, Process Improvement, Gestion d'équipe, Gestion de projet, Stratégie, Leadership d'équipe, Responsable produit, Stratégie commerciale, Change Management, Consulting, Gestion de projet..., Stratégie marketing, Strategy, Amélioration des...