I’m a results-driven, detail oriented professional who is passionate about startups, technology products, and services. I’m an aspiring entrepreneur who possesses skills pertaining to operations and technical support. I am faced with plenty of challenging tasks on a day-to-day basis. I find every possible method to minimize the difficulty of the task for myself and my team, and get it done in a timely manner. Specialties: Flexibility and multi-tasking, Windows / Mac OS / Linux, operational management, creative direction, startups, team-building, social media research, technology, technical support of all aspects, critical thinking, active directory, group policy, networking, VMware

Console Room Operator / Unix Administrator @ Performing maintenance across hundreds of servers nightly for next business day to ensure accurate client data, processing the various ticket requests, handling phone calls, and ticket documentation. Provide problem identification, escalation, and resolution. Review error monitors ensuring crashed processes are brought back up. Organizing and performing maintenance requests on servers and troubleshooting any errors. From February 2015 to Present (9 months) 560 Washington St, NYTechnical Consultant @ Diagnose mechanical, hardware, software and systems failures using an eTicketing system and diagnostic tools for Android, iOS, Blackberry and Windows Mobile devices Provide direct customer service support for equipment related problems by performing in-house servicing, exchanging, and repair of company’s wireless products Proved ability to multitask, handle crowds, resolve customer issues and excel within a demanding, high volume setting Increased customer satisfaction survey results to positive month over month dealing with over 200+ clients on a monthly basis From October 2012 to February 2015 (2 years 5 months) Staten Island, New YorkFounder @ Voiced the brand by launching social media campaigns across mediums such as Facebook, Twitter and Instagram. Gained a following nationally and internationally which increased company awareness, revenue and client base. Developed various marketing strategies including sponsoring local artists and events, guerilla marketing, and beyond. Controlled company finances and raised capital to fund future products and allocated money in various budgets. From January 2011 to January 2013 (2 years 1 month) Staten Island, NYCommunication Consultant / Small Business Rep @ Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. Accomplished a high level of success with new business sales and also brought a new level of focus to the small business customers. Consistently met and overachieved sales goals set by management. From April 2011 to October 2012 (1 year 7 months) Staten Island, NYIT System Administrator @ Installed hardware and software on standalone personal computers Ensured maintenance for 50+ end user workstations and peripheral devices Provided network troubleshooting and support Configured and managed active directory and group policy through Windows Server 2008 From April 2009 to May 2012 (3 years 2 months) Staten Island, NYGeek Squad Agent @ Provided customer service/support for consumer products as well as desktop and laptop repair for Windows and Mac OS Resolved issues with customer devices and provided sales support in a team-intensive, fast-paced work environment From April 2008 to May 2009 (1 year 2 months)

General Education Diploma @ Susan Wagner High School From 2003 to 2007 College of Staten Island Ehsan Shirazi is skilled in: Leadership, Linux System..., Customer Service, Computer-savvy, VMware, Virtualization, Wireless Networking, Active Directory, Mobile Devices, Group Policy, Social Media Marketing, Mac OS, Marketing, Sales, Strategy Building, Linux, Management, Graphic Design, Virtualbox, Microsoft Office, Home Networking, English, Computer Repair, CentOS, Highly detail oriented, Photoshop, Public Speaking, Parallels, Social Media Advertising, Social Media Integration, WordPress, Retail, Online Marketing, Farsi, Social Networking, Tech-savvy, Technology, Social Media, Entrepreneurship, Public Relations, Team Building, Strategy, Start-ups, Linux Server, Ubuntu, Windows Server