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Dominic Williams

Regional Manager

Regional Manager Caffe Nero UK

Manchester, United Kingdom

Section title

Dominic Williams's Email Addresses & Phone Numbers

Dominic Williams's Work Experience

Caffѐ Nero

Regional Manager

April 2013 to Present

Rugby Football League

Head Coach Folly Lane Rugby League Club u10s

August 2012 to Present

Greene King

Area Manager

January 2011 to April 2013

Dominic Williams's Education

UKCC/1st4Sport

RFL Coaching Certificate Level 2 Rugby League

2015 to 2015

UKCC/1st4Sport

RFL Coaching Certificate Level One Rugby League

2013 to 2013

The Manchester Metropolitan University

Post Graduate Certificate Retail Management

1996 to 1997

About Dominic Williams's Current Company

Caffѐ Nero

Leading, coaching & inspiring a team of 7 Area Managers & 77 stores in the North & Midlands. Top performer on LFL cash profit growth in Year 1, Top Performer in mainland UK on Staff Retention, Store Manager Retention & Assistant Manager Retention in Year 1. 70% NET customer satisfaction in Year 1. Top performer on LFL...

About Dominic Williams

📖 Summary

I relocated to London from the North West in 1996 to join B&Q’s Management Training Scheme. 8 yrs blue chip retail Store Management experience followed, successfully leading teams of managers with this European market leader both in London & the NW. Joined Post Office Ltd in 2005, leaving after 5 yrs with a clear track record of KPI achievement and career progression within a FS sales environment. I owned the B2B relationships with national retailers including ASDA and Tesco. Moved into the retail hospitality sector in 2011 with Greene King PLC, leading a team of 17 Retail Mgrs in the NW. I turned this underperforming and disparate group of Managers into a top performing TEAM, adding over £540k of incremental bottom line profit in less than 2 yrs. In this time 8 of my team were promoted to Retail Mgr positions from Designate or Assistant Mgr. Joined Caffe Nero in April 2013 to lead, coach and inspire a team of 7 Area Managers and 77 stores across Northern England and the Midlands. I also own the Operational relationship between Caffe Nero & Manchester Airport. I am a qualified Level Two Rugby League Coach and am Head Coach of Folly Lane Rugby League Club u10s, am a sub 3hr 50 min marathon runner, sub 1hr 40 min half marathon runner and a sub 3h Olympic Distance Triathlete!Regional Manager @ Leading, coaching & inspiring a team of 7 Area Managers & 77 stores in the North & Midlands. Top performer on LFL cash profit growth in Year 1, Top Performer in mainland UK on Staff Retention, Store Manager Retention & Assistant Manager Retention in Year 1. 70% NET customer satisfaction in Year 1. Top performer on LFL cash profit growth in Year 2, 2nd best LFL sales growth Region in mainland UK, top for Store Manager retention & top NET customer satisfaction scores in mainland UK in Year 2. In my first year at Caffe Nero, I promoted one Store Manager to Area Manager level and 8 Assistant Store Managers to Store Manager level. In my second year I promoted another Store Manager to Area Manager and another 9 ASMs to SM level. I also take a lead role from an Ops perspective on ATS, Assistant Manager Development and BI programmes within Caffe Nero, From April 2013 to Present (2 years 9 months) Head Coach Folly Lane Rugby League Club u10s @ Fostering enjoyment, teamwork and exercise for kids in a safe environment playing the Greatest Game of All! From August 2012 to Present (3 years 5 months) Area Manager @ Business Development Manager – North West Responsible for driving profitability, sales, shrinkage control, retail standards and outstanding customer service in 17 retail public house and food outlets in the North West for this leading UK hospitality group, focusing on driving behavioural change and leading and inspiring a team of Retail Managers to consistently deliver and over-perform whilst developing a top performing, stable team. * Top performer on profit in North Div in Year 1, +4.5%/£136k to budget & +10%/£250k YOY * Top performer on profit in North Div in Year 2, +1.6%/£76k to budget & +11.2%/£290k YOY * Top performer on Mystery Guest in Year 1 in North Div with average of 92% customer satisfaction. * 8 of my team internally promoted from Assistant or Designate Manager to Retail Manager in 2 years. From January 2011 to April 2013 (2 years 4 months) Senior Account Manager @ • This was a National role owning the B2B relationship between POL & retail partners including Tesco, ASDA, Co-op and SPAR worth over £6m pa. Focus was on delivering sales & service KPIs by driving strong, mutually successful commercial partnerships between POL and the multiple partners. Key deliverables were delivering existing & new product sales across a range of customer profiles groups via retail & direct channels. • 2009-10 results: Compliance, service, retail standards and income measures best ever within this sector From April 2006 to January 2011 (4 years 10 months) Business Development Mgr - Manchester @ • Responsible for 17 branches’ sales, customer service, and audit performance. This involved engaging franchisees and their staff in confident selling of FS products such as car insurance, credit cards and travel services, ensuring compliance to FSA audit requirements and customer service excellence. This was a challenging and vital role as it defined the transformation of the Post Office business from a traditional, task orientated role into a commercially vibrant organisation guaranteeing its own future • Area finished 2006-07 ranked 4th from 14 in Northern England and 21st from 82 nationwide. From September 2006 to April 2007 (8 months) Business Development Mgr - Liverpool @ • Responsible for 25 sites. In 6 months, improved overall area ranking from 78/79 to 39/79 and customer service index from 39% to 69% From April 2005 to September 2006 (1 year 6 months) Store Manager - Stockport @ • Store Manager in £35 million turnover business, 4 directly reporting Team Leaders and c.200 staff, overall shrinkage, service, stock management, sales, absence and audit performance • During my time at the store, all 3 primary KPI’s (turnover, shrinkage & audit) exceeded and for the first time and the store came 3rd out of 300 in the annual Store Standards competition. From February 2004 to March 2005 (1 year 2 months) Store Manager - Greenwich @ • Store Manager in £20 million turnover business, 3 direct reports, c.140 staff. • Shrinkage budget achieved for the first time since store opened • Sales budget missed by only 2% (9% previous year!) • Absence and labour turnover best in London Region From October 2002 to February 2004 (1 year 5 months) Team Leader - Yeading @ • Responsible for sales of gardening dept (£3 million) and 20 staff From June 2001 to October 2002 (1 year 5 months) Assistant Store Mgr - New Malden @ • Assisting Store Manager in achieving overall sales, shrinkage and audit performance From June 1998 to June 2001 (3 years 1 month) Graduate Management Trainee @ Joined B&Q Graduate Management Training Scheme from University in Sept 1996 and worked in two Supercentre stores in London, learning all aspect of retail management From September 1996 to June 1998 (1 year 10 months) RFL Coaching Certificate Level 2, Rugby League @ UKCC/1st4Sport From 2015 to 2015 RFL Coaching Certificate Level One, Rugby League @ UKCC/1st4Sport From 2013 to 2013 Post Graduate Certificate, Retail Management @ The Manchester Metropolitan University From 1996 to 1997 BSc (Hons), Marketing @ Lancaster University From 1993 to 1996 Dominic Williams is skilled in: Retail, Customer Experience, Profit, Performance Management, Sales Management, Coaching, Team Leadership, Team Management, Customer Service, Account Management, Sales, Management, Business Planning, Relationship Management, Talent Management


Dominic Williams’s Personal Email Address, Business Email, and Phone Number

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Frequently Asked Questions about Dominic Williams

What company does Dominic Williams work for?

Dominic Williams works for Caffѐ Nero


What is Dominic Williams's role at Caffѐ Nero?

Dominic Williams is Regional Manager


What is Dominic Williams's personal email address?

Dominic Williams's personal email address is b****[email protected]


What is Dominic Williams's business email address?

Dominic Williams's business email addresses are not available


What is Dominic Williams's Phone Number?

Dominic Williams's phone +44 ** **** *389


What industry does Dominic Williams work in?

Dominic Williams works in the Hospitality industry.


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In a nutshell

Dominic Williams's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 2 month(s)

Dominic Williams's Willingness to Change Jobs

Unlikely

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Dominic Williams's Social Media Links

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