Technical Support with over 4 years experience within a helpdesk environment. I have worked providing support in both end user and business user environments. I have also worked in high paced environments with incoming call volumes of 60-80 calls per agent, per day. Areas where I have experience with Active Directory, SAP, Lotus Notes, Windows XP, Vista,
Technical Support with over 4 years experience within a helpdesk environment. I have worked providing support in both end user and business user environments. I have also worked in high paced environments with incoming call volumes of 60-80 calls per agent, per day. Areas where I have experience with Active Directory, SAP, Lotus Notes, Windows XP, Vista, 7, Server 2003, Server 2008, Microsoft Office, AS400 and Citrix. I would describe myself as a fast learner, hard working and highly efficient both working alone and within a team. I am also studying part time for a Higher Certificate in Computer Systems Management and I'm now in my 2nd year.
Systems Administrator @ • Day-to-day maintenance of the production network
Ensuring servers are online and healthy
Hardware maintenance – replacing disks, working with suppliers on RMAs
Ensuring procedures are followed and monitoring is in place within the network and DC
• Shorter term Ops projects
Troubleshooting and resolving underlying or suspected issues
Ongoing improvement of production and office network e.g.
suggesting, demonstrating and deploying new techniques or technologies
• Ownership of office IT:
IT facilities e.g. Printers, faxes, screens/projectors From April 2013 to Present (2 years 9 months) London, United KingdomTechnical Support Specialist @ From May 2012 to April 2013 (1 year) London, United Kingdom2nd Line Support @ Providing 1st and 2nd line technical support
Handling incoming incidents via phone and ticketing system.
Troubleshooting and resolving technical issues with Windows XP, Lotus Notes, Microsoft Outlook, Office and various Retail Systems and passing to other resolver groups when required.
Administering Active Directory users and groups.
Administering Microsoft Exchange Users.
Remote Deployment of software to users PCs.
Windows XP, Windows Server 2003, Windows Server 2008, Lotus Notes, Microsoft Exchange, Microsoft Office, Active Directory, Outlook From January 2012 to May 2012 (5 months) IrelandLevel 1.5 Technical Support @ Providing level 1.5 Technical Support to users in multinational Financial Services Company From June 2011 to January 2012 (8 months) Customer Service Representative @ 1st level technical support via phone and email. From April 2010 to June 2011 (1 year 3 months) Technical Service Representative @ Technical support at Shaw Edmonton From October 2009 to April 2010 (7 months) Advisory Customer Service Representative @ Providing technical support to customers employees via phone and email. From June 2007 to September 2009 (2 years 4 months)
Higher Certificate in Science, Computer Science @ Institute of Technology Blanchardstown From 2010 to 2012 Darren Fay is skilled in: Active Directory, Windows 7, Windows Server, Troubleshooting, Technical Support, Operating Systems, Servers, Citrix, Microsoft Exchange, Windows XP, Service Desk, Networking, Microsoft Office, XP, Lotus Notes
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