Business Analyst @ From December 2013 to July 2015 (1 year 8 months) Contract Business Analyst/Project Manager @ BA/PM for IT production support group. From February 2013 to December 2013 (11 months) Business Analyst @ Consulting BA for FIS applications including RM, ALS, ST, IM, HX, TPTeller, Xpress, etc. - Harris Bank Account – Lead Host BA/Host Representative for the TPTeller 14.1.3 upgrade project. - TD Bank Account – Lead RM Business Analyst and Technical Writer for TD Bank’s North American Powerhouse Strategic Initiative (NAPSI) projects, including the Control 2 Build, File Grouping and File Segmentation, and Conversion Engine projects. From 2010 to January 2013 (3 years) Freelance Writer/Consultant @ - Textbroker/Examiner.com/Associated Content/BreakStudios, 2009 – 2010 - Freelance Writer :Writing on a freelance basis for multiple websites - including news pieces, marketing materials, product descriptions, technical writing, etc. - Kelly Educational Services – 2005 – 2010 - Substitute Teacher, Benton School District: Substitute for regular classrooms, Gifted and Talented, etc. - Ringgold Elementary PTO, 2002 – 2010 - President, VP, Secretary, Committee Chair for Multiple Committees. - Royal Players, 2002 – Present - Board Member, Marketing/Fundraising, Strategic Planning, Advertising, Young Players Director, Actor, Technician, Chair for Multiple Committees. From 2002 to 2013 (11 years) Business Analyst/Project Manager/Technical Writer @ Worked in multiple capacities for Systematics, which became ALLTEL information Services, and is now known as FIS. Experience with all FIS applications including RM, ST, IM, ALS, TPTeller, Xpress, etc. - Business Consultant, Global Professional Services, 2000-2002 - Lead Business Analyst, Emerging Technology Applications Development, 1998-2000 - Lead Business Analyst/Trainer/Testing Analyst, RM Customization Project for Barclay’s Bank, - 1995-1998 - Senior Technical Writer, RM/CIS, 1993-1995 - Technical Writer II, 1993 -- Technical Writer I, 1992 From 1992 to 2002 (10 years)

Bachelor's degree, Arts @ University of Arkansas at Little Rock From 1986 to 1991 Fountain Lake High School From 1982 to 1986 Charlotte Hammonds is skilled in: Business Analysis, Requirements Analysis, SDLC, Business Requirements, Requirements Gathering, Visio, User Acceptance Testing, Software Project Management, COBOL, Software Documentation, Quality Center, Mainframe, Testing, Technical Writing, Consulting