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Charles Robertson

Workforce Management Analyst @ CVS Health

Charles Robertson Contact Details

Bellingham, Massachusetts
Workforce Management Analyst @ CVS Health
Workforce Planning Analyst @ Columbia Management
Senior Customer Service Representative @ Columbia Management

Workforce Management Analyst @ Collaborate with WFM Team to help oversee, manage, and review trends and reporting for over 175+ agent call center Provide regular reporting to all levels of management on call center KPI’s and Agent Performance Oversees the forecasting of Call Volume, AHT, and Shrinkage and the generation of agent schedules Proactive monitoring of real 

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