Qualified, innovative, experienced project manager in design, construction, print, data, direct mail and fulfillment projects. Successfully adept at directing and collaborating with design/marketing teams, vendors and clients in both corporate and residential environments. Highly dedicated, competitive, loyal, persuasive, detail and results driven professional.

Interior Design Specialist @ * Consult with client on needs, style and time frames * Make recommendations according to above and budget * Sell custom, in stock designs, and accessories * Expedite, coordinate and organize purchased materials according to specs and vendor construction * Coordinate delivery with client, warehouse and outside vendors From April 2013 to September 2013 (6 months) Kitchen/Bath Designer @ * Create designs in 20/20 AutoCAD, sell and coordinate within a retail environment * Coordinate project with customer's needs, budgets, time frames and incorporate corporate programs/regulations for best customer driven solutions * Continually ranked in top 10% of sales nationwide * Cooperate with other departments/stores for customer loyalty and satisfaction From March 2002 to June 2010 (8 years 4 months) Bindery/Purchasing/Customer Service/Direct Mail @ * Orchestrate teams to create multiple, simultaneous direct mail marketing packages for Fortune 500 clients while maintaining delivery schedules and deadlines * Maintain, track and monitor client database files for future mailings * Acquire pricing, purchase bindery supplies and custom cartons according to marketing and shipping specifications From March 1999 to March 2002 (3 years 1 month) Customer Service Representative @ * Account and Project Management for Fortune 500 companies * Provided detailed information regarding Presort, Fulfillment, Direct Mail and Data services in fast paced environment * Maintained client data files, consulted on list purchases if necessary * Provided counsel on printing for best possible lettershop and mailing execution From May 1997 to May 1999 (2 years 1 month) Scheduler @ * Scheduled eight web presses for three daily shifts * Continually monitored progress through mathematical calculations, making recommendations, adjust schedules accordingly to uphold project integrity and deadlines * Maintained partnership between Fortune 500 clients and Brookshore Lithographers From July 1994 to April 1996 (1 year 10 months) Owner/Decorator @ * Operate all aspects of an in-home interior design franchise * Direct marketing, sales, design, project management, customer/vendor relations, P & L, office functions, documentation and tracking From October 1989 to June 1994 (4 years 9 months) Cincinnati AreaGraphic Designer @ * Design and supervise production of three employee publications, special projects and sales promotions * Create illustrations, logos, company photographs and layouts * Collaborate directly with in-house marketing and sales divisions, purchasing, printing, outside vendors and ad agencies From February 1987 to October 1989 (2 years 9 months) Cincinnati Area

Bachelor's, Design @ Mount St. Joseph University From 1980 to 1985 Graphic Design/Interior Design @ University of Cincinnati From 1981 to 1983 Oak Hills High SchoolMarketing @ University of Cincinnati College of Business Charlene Hoffman is skilled in: Interior Design, Offset Printing, InDesign, Concept Design, Project Management, Client-focused, Customer Satisfaction, Customer-focused, Sales, Retail, Space-planning, Furniture, Customer Service, AutoCAD, Kitchen & Bath Design