An experienced, professional and dedicated contractor with over 14 years professional experience working in various IT roles and backgrounds from small to large multi-national blue chip companies, public and private sectors. I enjoy being challenged and am solution focused. Self motivated and persistent; I am capable of working independently and collaboratively; I am reflective and able to self evaluate. Clients I have worked with include: AstraZeneca, National Grid, Motorola, CPPiH, David Lloyd Leisure, Otis Lifts, KPMG, Bombardier, Telent, The Royal Mail Group, Parcel Force, Virgin Trains, Carrier Air Conditioning, Goodrich, BAE systems, ISS Facility Services, Transport for London, HS Marston Aerospace, The Co-operative Academy of Manchester, Manchester Health Academy, Icknield High School and New Look retailers.

Senior Technical Analyst (Wintel) (3 month contract) @ New Look is a UK-based multinational fashion retailer. The company has rapidly expanded and now operates across a chain of over 1,000 stores internationally. Support: • Providing, managing and maintaining all servers (Unix,Wintel & Mainframe) ensuring they remain highly available. • AD/DNS/Failover Clusters/GPO/DHCP/VMware vSphere 5.5 & 6/CA/Citrix XenApp & XenDesktop 7.5, XenServer 6.5/McAfee ePO/Exchange 2010/Office 365/Novell ConsoleOne/Server 2003,2008R2 & 2012R2. • Managing and maintaining all core operating systems. • Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements. • Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner. • Ensuring problem prevention methods are continually applied to improve service levels and reduce costs. • Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. • Monitoring the availability, performance and throughput of supported IT infrastructure. • Maintaining IT infrastructure support technical documentation. • Participating in disaster recovery activities. Change: • Working with project teams to review and impact assess new business requirements. • Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. • Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes. • Provisioning required environments. • Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans. • Ensuring IT infrastructure changes meet the agreed service acceptance criteria • Ensuring Asset and Configuration Management principles, processes and procedures are applied. From July 2015 to Present (6 months) Senior Wintel,Infrastructure,Virtualisation & Cloud Specialist-Team Leader(3 month rolling contract) @ KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, who employ 162000 employees globally with revenues of over $26 billion. I lead a team of 20 Technical Specialists supporting over 1500 physical or virtual servers in the UK offices and major datacentres on a multi-platform, multi domain infrastructure. Administration and support of: VMware: vSphere\ESX(i) 3,4,5 & 6 vCentre Horizon View 6 Citrix : XenApp 4.5 and 6.5 Microsoft: Hyper-V SCVMM 2012R2 SCCM 2012 SCOM 2007R2 & 2012 Server 2003,2008R2 & 2012R2 Dell, Compaq, HP Enclosures and Proliant full and half height blades. Symantec Endpoint Protection (Enterprise) • Team management • Raise and execute change control request • Notifying the business & stakeholders of any major issues being experienced via service notifications and providing updates throughout an incident. • Patch planning and execution • Print server administration • Active Directory, DNS, DHCP, GPO, IIS, WSUS, PKI and cluster administration • Root Cause Analysis • Preparing Post Incident Reviews • P2V & V2V, using Platespin Migrate 11\​MS Virtual Machine Converter 3.0\​VMware vCenter Converter • Liaising with 3rd party vendors to resolve issues • I take part in internal and external audits which ultimately require some form of remediation tasks to get to industry standards. • Approving Operational acceptance from incoming products and services from the various project streams • Required to liaise with the Technical Architects and Project Managers and other internal teams at peer level. • Capacity planning, estimating growth from incoming project streams and ensuring that the infrastructure is able to cope with demand. • Testing solutions in the PoC environment prior to releasing into the Production environment. • Failover of services and servers - planning, resourcing and executing for facilities maintenance or for DR readiness of datacentre. • Creating Statement Of Works where required. From July 2013 to July 2015 (2 years 1 month) Watford, United KingdomEU Technical Services Specialist (3 month rolling contract) @ KPMG is a global network of professional firms providing Audit, Tax and Advisory services. They have 162000 outstanding professionals working together to deliver value in 156 countries worldwide. Working on one of several concurrent major projects in KPMG I joined a team of 2 other technical specialists to work on the Data Centre Transformation (DCT) project. Working alongside HP who were chosen to design and implement a complete hardware and software solution using Windows server 2012, SCVMM, SCCM and SCOM 2012 with new HP Proliant BL465c G8 & BL685c G7 blades, C7000 chassis, HP Virtual Connect FlexFabric, 3-Par 10800 and StoreEasy 3830 gateway storage across 2 data centres. This was to replace their existing VMware and EMC DMX3 solutions. We were required to create the PoC environment and then assist with any further configuration requirements that were identified during initial installation of the Systems Centre solutions i.e. firewall settings, GPO settings, user and group account creation etc, highlighting any concerns with the design and implementation to both KPMG & HP Technical Architects. We are required to liaise with HP to ensure accuracy of documentation and to ensure standard company processes are being observed through the various stages. The initial implementation was performed in a PoC environment which after approval would be rolled out into the production environment. From July 2013 to February 2014 (8 months) Watford, United KingdomMicrosoft Server Infrastructure Engineer (3 month rolling contract) @ Working on a project to build a new Microsoft Hyper-V farm to ensure that 6 of the major systems have full disaster recovery capability. Requirements: Design and creation of a virtual production environment using SCVMM 2012, Hyper-V with Server 2008 R2 & 2012. Migration from ESX 4 \ VMware VCenter to Hyper-V 3 \ SCVMM Implementation and testing of disaster recovery with a secondary data centre site. Implementation of VDI & App-V solutions. From October 2012 to July 2013 (10 months) Wolverhampton, United KingdomLead Infrastucture Implementation and Support Engineer (1 month rolling contract) @ Ergo is a market leader in managed IT product and service solutions that help organisations to achieve their wider business or learning objectives. Blending consultancy, hardware manufacturing, software design and managed services - Ergo supplies more than 2,500 customers annually in the UK. With specialisms across Education, MoD, Local and Central Government, Emergency Services, Prisons, Health and Corporate/SMEs - we work with business of all sizes to make IT work for them. Responsibilities: Lead engineer in a team of 3, pre-staging a virtualised infrastructure from a detailed design document ready to deploy and implement at The Co-Operative Academy of Manchester and The Manchester Health Academy followed by onsite and remote support of various schools and academies. Liaise with multiple 3rd party vendors to ensure compatibility of their system onto the new infrastructure. Ensure implementation is completed within a strict timeframe due to the new term opening. Upgrade existing equipment to bring upto date for the proposed new infrastructure. Re-racking of old and new equipment with cable management. Migrate data from the old file servers and rearrange to customer requirements. Installation and configuration of: Hitachi SAN iSCSI Exchange 2010 with OWA VMWare (vSphere 5 & Esxi 5 & vSphere Management Assistant) WDS & MDT 2012 RDS, RemoteApp for external access to Office 2012 Windows 2008 R2 & Windows 7 KMS licensing server for product activation DNS, DHCP, CA and GPO McAfee ePO 4.6 Symantec Backup Exec 2012 Dell TL2000 tape library and MD3000 DAS storage array Dell & HP blade servers APC Smart UPS with PowerChute From July 2012 to September 2012 (3 months) 3rd line Remote Wintel Support Engineer (3 month rolling contract) @ CSC is a leading global consulting, systems integration and outsourcing company. Our mission is to provide customers in industry and government with solutions crafted to meet their strategic goals and enable them to profit from the advanced use of technology. Wintel remote and onsite infrastructure BAU support of the National Grid account managing and supporting the physical and virtual desktops, laptops and servers. 40% of time spent on various project work at sites from Blackpool to London. • Converting physical to virtual servers and existing virtual to virtual servers using VMware vCentre Converter \ MS SCVMM. • Hyper-V implementation, configuration and day to day maintenance and support of the Windows host environment. • Supporting MS Exchange 2003 & 2007, Windows server 2000/2003,2008 R2, and Office 2007. • Administration of Active Directory, User accounts, GPO’s, DNS, DHCP & TCP/IP. • Build and test servers in pre-production environment ready for approval for the live environment. Upgrade server hardware and software. • Testing and implementing mandatory Microsoft security hotfixes via SCCM. • Monitoring and resolving issue’s with failover clusters with failover cluster manager and testing disaster recovery from offsite locations using DPM 2010. • iSCSI and Fiber channel SAN storage management • Windows XP & 7 building, configuring, testing and deploying on VDI, HP, Dell and Lenovo desktops and laptops. • Blackberry deployment and Blackberry Enterprise Server administration. From July 2008 to July 2012 (4 years 1 month) District Manager (3 month rolling contract) @ Managing TF, ST, WV, WS, DY, B, WR and CV postcodes, 14 accounts and 31 engineers. Dealing with absences, issues, escalations & disciplinary’s. Resourcing projects, performing staff appraisals, understanding various aspects and contractual obligations on each account and ensuring that engineers understood and adhered to them. From October 2007 to July 2008 (10 months) Senior Field Support (3 month rolling contract) @ Remote and on-site 2nd & 3rd line support of 18 accounts within the West Midlands across 40 sites and team lead of 15 engineers. Customer numbers varied from site to site from 4 to 1500 users. 25% of my time was spent working on various projects. • Install, configure and support of Windows server 2003, Exchange 2007 and Novell Netware and XP. • Various projects completed including the migration of Exchange 2003 to 2007. • Day to day support of file and print servers, Active Directory, GPO’s, DNS, DHCP, TCPIP, Office 2003, Outlook. • Installation, configuration, upgrading and troubleshooting hardware and software of the blade server\desktop\laptop\thin client environment, HP, Panasonic toughbooks, IBM, Dell and Wyse. • RSA SecurID hard and soft token support, RAS and VPN administration. • Carrying out backup and restore routines using Symantec Backup Exec. • Dealing with issues raised via Remedy and Unicentre Service Desk call logging systems to agreed SLA’s. From December 2005 to October 2007 (1 year 11 months) Desktop Support\X​P Rollout Project (2 month fixed term contract) @ XP Rollout and desktop support engineer working at various Royal Mail sites. Installation, configuration and deployment of desktop / laptop. Upgrade from Windows 2000 to XP, Lotus Notes client to 6.5. Upgrade from Windows 2000 to XP, Lotus Notes client to 6.5. Desktop support of hardware and software. Migrated users onto Active Directory and added to group polices. Installation and admin of Royal Mail assets through SMS 2003. From November 2005 to December 2005 (2 months) Desktop & Server Support (6 month rolling contract) @ Working at the AstraZeneca client site in Loughborough supporting their infrastructure. Responsible for the installation and support of Compaq, Dell and IBM desktops, laptops, PDA’s and servers on a site consisting of 2000 users in office and lab environments. Working to strict SLA’s. Administration of DHCP, print, file and Exchange servers via Terminal Server. Imaging, configuring and supporting desktops, laptops and servers on Windows 98/NT/2000 and XP. Providing support for mail system clients, Outlook 2000/2003 and Lotus Notes. RAS & VPN support. Basic support of the network, fault diagnosing using CiscoWorks, Humming bird and Fluke tools and port patching. Deploying software updates and patches via Systems Management Server (SMS). From October 2002 to November 2005 (3 years 2 months) Desktop, Server & Network Support Engineer (3 month rolling contract) @ Responsible for the day-to-day support of the network, server & PC environment both on & off site. Building, configuring and deploying Windows 2000 servers. Imaging, configuring and deploying desktops and laptops to various departments within the council and schools across Cambridgeshire. Windows server NT & 2000, Novell Netware administration, AD, applying security patches, user groups and GPO’s. From December 2001 to October 2002 (11 months) Cambridge, United Kingdom

Chandresh Patel is skilled in: Active Directory, Windows Server, VMware, Servers, VMware ESX, Private Cloud, Microsoft Exchange, Group Policy, DNS, Windows Azure, System Deployment, Virtualization, Windows 7, DHCP, Hyper-V