Vice President EG Americas Manufacturing Operations @ Hewlett Packard
University of Colorado
Vice President EG Americas Manufacturing Operations @ Responsible for executive leadership of the Americas Manufacturing Organization for the Enterprise Group at Hewlett Packard. HP Enterprise Group offers servers, storage, software and information technology services that enable enterprise and midmarket business customers to manage their current IT environments and transform them into a business enabler. From June 2014
Vice President EG Americas Manufacturing Operations @ Responsible for executive leadership of the Americas Manufacturing Organization for the Enterprise Group at Hewlett Packard. HP Enterprise Group offers servers, storage, software and information technology services that enable enterprise and midmarket business customers to manage their current IT environments and transform them into a business enabler. From June 2014 to Present (1 year 5 months) Houston, Texas AreaVice President, Supply Chain & Order Fulfillment Operations @ Provide vision and leadership for global operations to include: end to end supply chain management, world-wide sales operations, demand and supply planning, end to end customer delivery, sustaining/value engineering, distribution and logistics, and customer interface to manufacturing and fulfillment.
Drive strategic direction that is market driven and customer focused utilizing a Control Tower approach for operational excellence both at a global and regional level.
Directed strategic transformational change programs for the outsourcing of all internal manufacturing and distribution centers.
Responsible for all aspects of global/regional operations (Americas, EMEA, APAC) from forecasting through delivery to insure revenue goal achievement to meet analyst expectations quarterly.
Responsible for strategic planning and execution of world-wide inventories; (regional Intermec owned, VMI, Consigned, etc.), optimizing and preserving cash flow for the company.
$85M, (50%) reduction in WW inventory. Key driver in remaining cash flow positive throughout the economic downturn.
$60M per year cost savings in global operations
$5M per year logistics cost savings
Operational transformation from internal manufacturing to an external network of contract manufacturings and logistics. Result: significant cost savings, scalability.
Developed an operations engine capable of going from $1B to $4B in annual revenues with From January 2008 to Present (7 years 10 months) SVP Global Operations @ Architect, design, develop, and implement global corporate strategy.
Corporate Operations and Treasurer Officer
Corporate Quality - responsible for all aspects of an organization's total quality function to include test strategies, policies, programs, customer escalations, and resolution of all technical and commercial field failures.
Global operations - including manufacturing, sustaining engineering, manufacturing engineering, global supply chain management, procurement, logistics and facilities.
Facilities - Planning and direction of all aspects of facilities management and maintenance.
$18M annual reductions in WW inventory (35%)
10% MOH reduction - transitioned manufacturing to configure to order, outsourcing base level assembly to contract manufacturer
10% reduction in annual warranty costs - developed and implements TQC system throughout the company
Developed and implemented strategy for second sourcing of complex media manufacturing. From March 2006 to June 2008 (2 years 4 months) Integrating Supply Chain Manager @ Responsible for all aspects of Agilent's $200M+ Oscilloscope and Logic Analysis new product supply chain development.
Developed and implemented organizational vision, direction and strategy, transforming Materials from a production procurement environment to a design for supply chain focus with a partnership with the Malaysian Manufacturing Center.
Set the pace for change management throughout the division for design chain transformation.
Piloted supply chain investigations, selection, and set-up for remote international/CM manufacturing.
Managed complex contract negotiation for unique PCA, ASIC, FPGA and PLD suppliers to include supply chain escalation/resolution of all quality and delivery problems.
Directed all Materials Engineering and Business activities for global supply chain with annual spend >$60M USD
TQRDCE leadership for all Tier 1 & 2 suppliers
Responsible for leadership of NPI sourcing/technology decisions for complex logic analysis and oscilloscope designs.
Material cost reductions =>$5% per year
Negotiation - NPI ASIC supplier failure directly prior t major product launch. Led analysis and root cause team, negotiated change with supplier resulting in on time product launch; $5M per month sales.
$100M cost savings through supplier quality negotiations for return/rework From May 2002 to March 2006 (3 years 11 months) Program Management @ Architected, designed and developed new organizational structure to include: vision, strategy, objectives and goals.
Designed and implemented a model for new product introduction processes linking US design center with international manufacturing using statistical modeling to identify supply chain goals and risks. Result - increased velocity in time to market for new product ramps.
Program management contact between R&D and remote manufacturing for design manufacturability, design for supply chain, design for test. Result - First to direct a remote new product launch for Agilent.
Developed metrics to track NPI progress to include: schedule, scope, budget and risk mitigation strategies.
Developed Ship+6 Program to measure actual new product performance vs. company expectations (ROI)
Significant accomplishments included:
On-time launch of all new products enabling increased profitability across all product lines.
Enabled 8 point gain in market share for logic analyzers, capturing >50% market share resulting in increased profitability for Agilent.
Program Management and Supply Chain responsibility for introduction of world's first 13GHz Oscilloscope resulting in 13 point increase in market share. From May 2001 to May 2003 (2 years 1 month) LightWave Manufacturing Manager @ Developed manufacturing vision, strategic direction, position scoping, and budget development for Lightwave products to be developed and produced in Colorado Springs.
Organizational development including recruiting and hiring engineering and operations management, test development engineers, manufacturing/mechanical and process engineers, technicians, and supporting production staff.
Directed all manufacturing operations to include manufacturing engineering, operations, and P&L responsibility for a multi-million dollar product family.
Led organizational effectiveness training resulting in meeting stretch goals in the first month.
Directed new product introduction generation engine for Comms Test and Development in Santa Rosa in the high speed digital communication test and measurement arena.
Significant Accomplishments included:
Initiated product release and immediate production ramp, capturing a 'dark market', enabling Agilent to gain significant market share in the digital communications arena leveraging > $100M in profit for CSG in 2000.
Customer delivery performance improvement from 16 weeks to 4 weeks within 6 months of product release while simultaneously reducing backlog by 2X.
Exceeded quality goals , goal = From January 2000 to May 2002 (2 years 5 months) Production/Planning Manager @ Created and implemented strategic direction for CSTC Planning and EPSG manufacturing including outsourcing strategy for Thickfilm manufacturing.
Directed all order fulfillment activities to include manufacturing engineering, operations, P&L responsibility, planning and procurement for largest customer base.
Developed dashboard metrics for CSTC Planning and EPSG Production.
Developed and implemented CSTC documentation standards. From November 1997 to January 2000 (2 years 3 months) Systems Applications Support @ Developed and implemented Rewards and Recognition Program for site.
Business/engineering system analysis with recommendation, strategy, and implementation of change including software development for new application design.
Web development and design.
Project manager for design, development and implementation of paperless ECO (engineering change order) system. From April 1997 to November 1997 (8 months) Administrator @ Served on Board of Directors for 3 years as Secretary and Treasurer.
Responsible for all aspects of medical administration to include Medicare A/B certification.
Directed all aspects of personnel and financial management in day-to-day operation of business.
Contract negotiation of all external parties for medical care management.
Complete P&L control and accountability including quarterly and annual fiscal reporting to internal and external agencies. From January 1993 to January 1997 (4 years 1 month)
MBA, Manufacturing Operations/ Supply Chain @ University of Colorado Colorado Springs From 1998 to 2000 MBA, Supply Chain/Manufacturing and Operations Management @ University of ColoradoBS, Information Systems @ University of ColoradoBS, Finance @ University of ColoradoBS @ University of ColoradoBS, Information Systems, Finance @ University of Colorado Colorado Springs Carol Couch is skilled in: Manufacturing, Forecasting, Inventory Management, Logistics, Supply Chain Management, Supply Chain, Cross-functional Team..., Operations Management, Sales Operations, Cost Reduction, Vendor Management, Team Leadership, Business Strategy, Strategic Sourcing, Product Management, Process Improvement, Program Management, Budgets, Lean Manufacturing, Project Planning, Product Development, MRP, Materials Management, Management, Change Management, P&L Management, Outsourcing, Process Engineering, CRM, Contract Negotiation, Procurement, Leadership, Analysis, Sourcing, Negotiation, Strategic Planning, Business Process..., Operational Excellence, Six Sigma, Risk Management, SAP, Supply Management, ERP, Training, Supply Chain..., Continuous Improvement, Pricing, Engineering, Testing, Go-to-market Strategy
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