Director, Customer Success EMEA
Reading, Berkshire, United Kingdom
Act-On Software, Inc.
Head of Customer Success - EMEA
July 2014 to Present
Act-On Software, Inc.
European Customer Success Manager
July 2013 to July 2014
London, United Kingdom
Prospectvision Ltd
VP of Global Sales
May 2010 to June 2013
Prospectvision Ltd
Sales Director
March 2009 to May 2010
MLS Business Centres
Area Sales manager
2008 to 2008
Uniglobe
Sales Consultant
1998 to 2000
★ Helping companies accelerate revenue with latest automation technologies proven to turbo boost effectiveness, attract new/existing clientele and align Sales & Marketing Teams. ★ Solid Experience with: - Software as a Service (SaaS) - Brand Awareness - Marketing Automation - Website Visitor Tracking - Inbound | Outbound Lead Flow - Email & Social Media Marketing - Google... ★ Helping companies accelerate revenue with latest automation technologies proven to turbo boost effectiveness, attract new/existing clientele and align Sales & Marketing Teams. ★ Solid Experience with: - Software as a Service (SaaS) - Brand Awareness - Marketing Automation - Website Visitor Tracking - Inbound | Outbound Lead Flow - Email & Social Media Marketing - Google AdWords (PPC, SEM) - Events & Webinar Integration - CRM Integration & Strategies - Search Engine Optimization (SEO) Providing leadership and management oversight of the European Customer Success (CS) team. - Leading the departments success in alignment of company’s overall mission and vision. - Establishing effective hiring, onboarding, training and development of Customer Success Managers to deliver an exceptional customer experience to our clients. - Develop and deliver strategic/tactical plans for the department and company initiatives/projects, implementing and working cross functionally - Track and monitor progress of department and company goals attainment; reporting through metrics ultimately achieving and improving the overall Customer Experience. - Proactively review and analyze performance measures, identify training and development opportunities for team member(s) while providing constructive feedback - Successfully manage and create a positive and balanced work environment, fostering the company culture - Develop and execute strategies for the Customer Success team in relation to the business strategy, maintaining the “big picture” view -
📖 Summary
Act-On Software integrates with your existing CRM to provide a detailed behavioral activity profile for leads/contacts in your growing database - with scoring, ranking, dynamic segmenting and automated triggers to reach your targeted audience with the right message at the right time - pushing qualified leads to your sales team. ★Named by Forbes as America's Most Promising Companies. ★Named by Inc. 500 and Deloitte as America's fastest growing companies. ★Named Company of the Year by Frost & Sullivan. ★The only Lead-To-Revenue Generating Platform (L2RM) classified a Leader in both Forrester Wave Report market categories. Join the #ActOnSw conversation -- Act-On Marketing Masters group at: http://tinyurl.com/627od9a Specialties: B2B, web analytics, sales leads, marketing automation, digital marketing, online marketing, lead generation, demand generation, SEO, business intelligence, data mining, technology aided prospecting, lead management, sales 2.0, CRM sales toolsHead of Customer Success - EMEA @ ★ Helping companies accelerate revenue with latest automation technologies proven to turbo boost effectiveness, attract new/existing clientele and align Sales & Marketing Teams. ★ Solid Experience with: - Software as a Service (SaaS) - Brand Awareness - Marketing Automation - Website Visitor Tracking - Inbound | Outbound Lead Flow - Email & Social Media Marketing - Google AdWords (PPC, SEM) - Events & Webinar Integration - CRM Integration & Strategies - Search Engine Optimization (SEO) Providing leadership and management oversight of the European Customer Success (CS) team. - Leading the departments success in alignment of company’s overall mission and vision. - Establishing effective hiring, onboarding, training and development of Customer Success Managers to deliver an exceptional customer experience to our clients. - Develop and deliver strategic/tactical plans for the department and company initiatives/projects, implementing and working cross functionally - Track and monitor progress of department and company goals attainment; reporting through metrics ultimately achieving and improving the overall Customer Experience. - Proactively review and analyze performance measures, identify training and development opportunities for team member(s) while providing constructive feedback - Successfully manage and create a positive and balanced work environment, fostering the company culture - Develop and execute strategies for the Customer Success team in relation to the business strategy, maintaining the “big picture” view - From July 2014 to Present (1 year 6 months) European Customer Success Manager @ I work closely with new and existing customers to ensure they achieve success with Act-On's marketing automation software. I'm passionate about marketing automation and helping my customers achieve the desired results by understanding their business objectives. - Helping deliver integrated marketing programs that drive both new business within existing and new accounts - Helping customers Implement lead generation, prospect nurturing and awareness programs. - Working with customers to ensure campaigns are properly coordinated and resourced to gain maximum revenue impact and ROI. - A strong understanding of sales & marketing processes, marketing databases (Salesforce.com) and business objectives including data and ROI analysis. From July 2013 to July 2014 (1 year 1 month) London, United KingdomVP of Global Sales @ I work closely with new and existing customers to ensure they achieve success with Act-On's marketing automation software. I'm passionate about marketing automation and helping my customers achieve the desired results by understanding their business objectives. From May 2010 to June 2013 (3 years 2 months) Sales Director @ From March 2009 to May 2010 (1 year 3 months) Area Sales manager @ From 2008 to 2008 (less than a year) Sales Consultant @ From 1998 to 2000 (2 years) Theale Green School Andrew Wise is skilled in: Marketing Automation, Lead Generation, Lead Management, Demand Generation, Online Marketing, B2B, Web Analytics, Data Mining, Business Intelligence, B2B Marketing, Online Lead Generation, Marketing ROI, SaaS, Customer Engagement, Lead Scoring
What company does Andrew Wise work for?
Andrew Wise works for Act-On Software, Inc.
What is Andrew Wise's role at Act-On Software, Inc.?
Andrew Wise is Head of Customer Success - EMEA
What industry does Andrew Wise work in?
Andrew Wise works in the Computer Software industry.
Who are Andrew Wise's colleagues?
Andrew Wise's colleagues are prasenjit sinha, Gopal Sharma, Akshay Sridharan, Zachary Bosin, Santanu Sanyal, Parimal Bajpai, Nate Brown, Ethan Douglas, Andrew Brindamour, and Jihan C.
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
1 year(s), 8 month(s)
Unlikely
Likely
There's 72% chance that Andrew Wise is seeking for new opportunities
Issued by Act-On Software, Inc. · April 2015
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Andrew Wise's Social Media Links
www.act-on...