A personable and ambitious student with a strong desire for success at Cardiff University studying Economics, with considerable experience in customer service obtained through multiple sales positions; and an appreciation for working in teams.

VIP Manager @ • Liaising with social secretaries of university societies and maintaining relationships to book in regular socials with the nightclub • Ensure all staff are engaged with promoting the nightclub • Customer service skills – ensuring all clientele are well looked after and upholding the club’s values of having the best VIP offering in Cardiff, ranging from students to sportsmen From September 2015 to Present (4 months) Cardiff, United KingdomClient and Distribution Insights Intern @ An 8-week internship programme consisting of: • Over a whole week of training, including an introduction to financial markets, a two day advanced Excel course, two days training on data visualisation programme Tableau • Preparing various projects with other interns which were presented to HR and group heads of Information Technology • Using Google Analytics with Tableau to provide diagnostics to all areas of the company • Understanding the use of data through various analytics tools and importance of data cleaning through Alteryx From June 2015 to August 2015 (3 months) Event Manager @ • Managing 60+ staff, and drawing up weekly rota • Hiring new staff from across the country, cities such as Manchester and Bristol • Submitting wage forms for every member of staff each week • Extensive use of social media reaching 6000+ people promoting the event with 1000 in attendance a week on average • Cashing up tills after the event and paying event staff From August 2014 to July 2015 (1 year) Student Ambassador @ • Pitching to small businesses to stock Propercorn as a product • Using Propercorn to sponsor events around Cardiff that reflects the brand image • Carrying out compliancy checks at stockists, forming relationships with managers From September 2014 to June 2015 (10 months) Bar Staff/Waitress @ • Serving customers in a very busy venue (shared bar and nightclub venue) while maintaining politeness and patience • Multitasking by assisting during busiest hours serving behind the bar whilst being mindful of floor duties • Dealing with deliveries and maintaining cleanliness • Use of waitress till to keep tabs on many tables at once From May 2014 to September 2014 (5 months) Cardiff, United KingdomSales Assistant @ • Served customers, maintaining professionalism during extremely busy holiday periods • Answered incoming calls • Helped in the training of new staff • Dealt with numerous shoplifters in a calm manner • Represented the company in special events From August 2011 to January 2014 (2 years 6 months) Reading, United Kingdom

Bachelor of Science (BSc), Economics @ Cardiff University / Prifysgol Caerdydd From 2013 to 2016 Economics, History, and Mathematics, ABB @ Edgbarrow Sixth Form From 2011 to 2013 Amy Dorrell is skilled in: Social Networking, Event Management, Social Media, Communication, Time Management, Team Management, People Skills, Teamwork, People-oriented, Microsoft Office, Problem Solving, Self-confidence, Team Leadership, Team Motivation, Basic HTML, Tableau, Data Analysis