I am a conscientious and highly motivated IT professional with over 15 years experience. My attributes are centered upon initiative, drive and enthusiasm enabling me to excel in highly pressurized environments. Holding a strong athletic life, I participate regularly in sports such as soccer and attending the gym. Kickboxing is keen purist through which I have managed to complete a number a grades through discipline. I am heavily involved with the YMCA kids project where I coach soccer. Also am an avid traveler enjoying experiencing different cultures throughout the world.

IT Technical Analyst @ I am responsible for the IT desktop and hardware infrastructure for MetLife. My roles included: Assure that application designs are consistent with industry best practices application attributes including scalability, availability, maintainability and flexibility. Within the MetLife financial service model and compliant with FINRA control standards. Supporting and testing Broker Dealer applications. This would include analyzed the requirements for end users and assisted in implementing a recommended approach for enhancement. Perform capacity planning for hardware and software ranging from servers/workstations and laptops, data center. Ensuring the application and operating system level security hardening implementation done as per security policy. Including monitor change IT policy and procedures. Provide maintenance/upgrading of workstations performing on Windows 7, both HP desktop and laptop computers, installed all necessary software packages, patches including Microsoft Office 2010. Actively involved in the deployment and configuration of IP Avaya Phones systems for MetLife divisional offices. Part of my role is to manage a warranty refresh across the business and coordinating with external technology vendors across various business units, including account management. Analyze and prepare documentation on operational procedures and technical guidelines for end users. Provide weekly ticket reports for senior management highlighting Task, Incident and Service Reporting in a metrics format and identifying any commons trends that need to be investigated. Managed a warranty refresh across the business and coordinating with external technology vendors across various sectors. Part was my role is to work IT Infrastructure team on various projects such as, Migrations, Deployments and new Roll-outs. Facilitate meetings to ensure that all project activities are being performed and reported accordingly, capturing project changes and assessing risks. From February 2015 to Present (11 months) IT Technical Site Lead (Contractor) @ My primary responsibility was to manage and maintain the corporate IT network Infrastructure including end user client satisfaction for the Orlando office. My responsibilities include: I was Involved in daily system administrative for the Orlando office, this includes administering Gmail Cloud accounts, Shortel-VOIP phone carrier assist with 100% up-time for business continuity. Ensure that the network infrastructure is well managed and maintained and that it functions without interruptions. This does include administer daily on Symantec Backup Exec 2014. Ticket requests were correctly administered and executed using Spice-Works V7.2 using ITIL framework. Provide detailed weekly statistical reports to senior management on SLA progression and making recommendations to improve productivity. Managing an administering warranty refresh across the business and coordinating with external technology vendors and current contracts. Being on call and ensuring the 24 X 7 connectivity for the Orlando office with offsite locations through MPLS for VPN connectivity using Cisco Meraki platform. Monitoring devices connected and black listed items. I was responsible for administering MS SharePoint 2010 and updating documentation for best practice and new IT training material. Keep any change control or policy notifications fully updated. Undertaken various technical duties from Server administration, Windows Active Directory 2013 management, including Print and File Server maintenance. I was responsible for configuring Apple Mac and Windows 7 hardware for the Orlando office including, break fix and part replacement if necessary. This includes all the office printers, scanners and copiers. Part of my role is to work and deliver projects within our infrastructure working alongside and managing IT consultants and third party technology vendors. From August 2014 to February 2015 (7 months) IT Technical Lead @ I was responsible for the IT infrastructure for Starwood. My responsibilities range across various projects from deployments and migrations through to asset management and inventory control. My roles include: Responsible for managing and reporting monthly IT PCI compliance security audit controls. Developed, maintained and updated in-house technical documents, policies, and procedures for the IT estate to begin a knowledge base and reference point for technical teams and reduce SLA’s. Involved in managing the IT infrastructure, ensuring period tasks are complete to the set project deadlines. Provide weekly ticket reports for senior management highlighting Task, Incident and Service reporting in a metrics format and identifying any commons trends that need to be investigated. Liaise with Accenture Messaging Team across technical issues across our infrastructure estate from products such as Office 365 through to VPN and Lync. Managing a warranty refresh across the business and coordinating with external technology vendors across various sectors. Undertake various technical duties from server administration and Windows active directory management through to running LAN refresh projects for the desktop estate. From March 2014 to August 2014 (6 months) Orlando, Florida AreaIT Project Operations Manager @ I am currently responsible for business wide projects within Millennium Technology, managing both hospitality and external client projects. It is my responsibility to ensure projects are managed throughout the entire lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project closure and handover. My duties include: Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources. Managing resources to ensure that all milestones are achieved within the agreed timeframes. Setting budgets and agreeing project time scales and factoring project closure deadlines. Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business, and handling any incident issues and that occur in order to restore normal productivity in a timely manner in trying to reduce any forms of redundancy. Identifying, analyzing, measuring and managing project risks. Also holding weekly internal and external meetings on progress with Millennium clients. Proactively managing changes in project scopes, identifying potential crises, and devising contingency plans. Used a PMO approach to use best practice processes, combined with project management to implement those business plans. Responsible for account management within Rosen hotels and our external clients. Ensuring our in-house technical environment is functioning correctly across the enterprise throughout our 9 hotel locations. From January 2012 to January 2014 (2 years 1 month) Lead Project Coordinator @ Based in the Dish network IPTV division, my role is to provide high level technical project coordination. In providing support to all our clients and manage our infrastructure through-out sites in the US. My duties include: Define IPTV project scope, and deliverables that support business goals in collaboration with senior management and stakeholders. Producing weekly statistics reports to senior management on project progression and making recommendations to improve productivity relating to new international project growth. Supervise and delegate project team members and contractors, and influence them to take positive action and accountability for their assigned work. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Develop best practices documentation and process tools for project execution and management. Conduct project lessons learned and create a recommendations report to identify successful and unsuccessful project elements. Build, develop, and grow business relationships vital to the success of the Dish network IPTV project. From March 2009 to December 2011 (2 years 10 months) Network - Desktop Support Analyst (Contractor) @ Providing support across the college’s campus, I worked with a number of emerging technologies such as VoIP, my main roles were: Used Sales-Force CRM Reporting tool for generating cases and tracking information for solution finding. Configured and administrated Cisco VoIP Telephony through a clustered Cisco Call Manager solution. Administered Active Directory, SQL 2005, Group Policy, Exchange mailboxes and User Accounts. Involved in System and Server administration and configuring network peripherals. Troubleshot MS Office Suite 2007, Blackberry queries, and Cisco VPN connectivity issues. Worked closely on developing a development network to allow us to troubleshoot\test issues in an isolated scenario for advanced user problems and also future projects such as upgrading domain to Server 2008. From November 2008 to February 2009 (4 months) Server Administrator (Contractor) @ Working with one the largest medical firms in Florida I was brought in to administrator their infrastructure and provide suggestions on improvement and growth drawing knowledge from previous networks I’ve worked with. Provided on-site and remote support to the company’s server farm, consisting of over 1,800 servers for clinics and medical facilities throughout the U.S. Executed test plans both independently and as part of a team based on planned project schedules and solution finding. Administered tasks with a variety of Dell and HP Servers, as well as the Remedy ticket logging system. Responsible for administering MS Sharepoint 2003 and updating all server logistics and acquisitions. Daily meetings with developers to discuss application design enhancements to debug test and trouble-shoot queries, in order to meet customer satisfaction. SQL implementation and database management on Windows 2000/2003 servers. In-house application image testing and software packaging and monitoring, via LANDesk V8. Designing future network architecture and planning disaster recovery infrastructure for the domain. From March 2008 to September 2008 (7 months) Technical Support Analyst (Contractor) @ Coming from a financial services background, this short contract was designed to provide support and also look at policies for the banks in house IT. Provided system administration tasks for new and existing users on the AS400 platform. Managing and updating client profiles, creating and implementing pre - scripts on SQL Database 2005. Developed, maintained and updated in-house technical training documents, policies, and procedures for the technical support team to increase productivity and SLA levels across the board. Investigated and tested technical needs for SunTrust corporate clients to prevent fraud and establish more secure verification methods on the system. Extracted and import critical financial data from SQL and transferred the data using Excel 2007 Macro implementation. Created and presented reports on the progression of Enterprise Platform Roll-Out for senior management. From January 2008 to March 2008 (3 months) Technical Analyst (Contractor) @ Providing in house support with this close knit Law firm, I was able to re-design technologies and implement new platforms to increase their IT performance. Active Directory Management, Policy Settings, Group Policy, SMTP, Mailboxes, User Accounts. Supported the Project Manager in decision making, execution and monitoring projects. Responsible for doing daily backups and restoring data when required, using Symantec Backup-Exec. Supporting MS Office 2003, monitoring and tracking all new hardware and software purchases into the Asset Management Database. Analyzed network activity for improvements, load balancing and dealing with abnormal behavior. Responsible for providing user training for new employees including hand held and external devices. Evaluated, budgeted and purchased IT hardware and Software License’s. Made sure the user requests were completed within an agreed Service Level Agreement. Documented proposals in infrastructure improvement and also network design adhering to Microsoft and Cisco best practices. From September 2007 to January 2008 (5 months) Systems Analyst – Banking/Finance (Contractor) @ Liaising closely with 1st/2nd line support to resolve issues with desktop applications and trading systems. Maintained mail systems including Exchange 2000/2003 and Message Labs for the business. Hardware Upgrades, Repairs, Troubleshooting, Fault Finding & Break Fix on Desktops and Laptops. Systems Administration on their Windows 2000/2003 environment on a mixture of DELL and HP Servers on a mix mode domain. Worked closely with the Move’s and Changes Team making sure that full audits were carried out once a month on all hardware and recorded on Barclays Asset Management System. Provided supporting on trading applications for Reuters, Bloomberg, AMD Financial and DataStream. Responsible for creating documentation and user setup for new employees within the bank. Monitoring and tracking, also taking leadership of problems that did occur with third party vendors. Researched new technologies that could be implemented to make the business run more efficiently. From March 2006 to August 2007 (1 year 6 months) Desktop/Network Engineer – Banking/Finance (Contractor) @ Provided desk-side and remote IT support, solved technical IT issues for over 10,000 employees. Ranging from non-Financial Users, Global Markets, Directors and Business Executives. System administration tasks such as Server administration and configuring network printers/ laptops/ desktops, and also responsible for doing Daily Backups using Arc-Serve. Supported trading applications such as Reuters, Bloomberg, DataStream and DS-Advance. Responsible for building HP/Compaq, Toshiba and Dell laptops and desktops. Dealt with fault fixing for Lotus Notes V6, Blackberry queries and remote connectivity. Troubleshooting Windows 2000/NT4, Networking faults on the WAN, RAS, and MRAS Connectivity. System administration tasks such as creating new DFS roots and configuring network devices. Implemented and produced guides for new and existing remote users accessing the banks network. Involved with the banks IMAC team for commissioning and decommissioning hardware. From November 2004 to March 2006 (1 year 5 months) Senior Support Engineer (Contractor) @ Provided 2nd Line Support to about 15,000 users (Terminal Service and SMS technologies). Trouble-shooting Citrix connectivity issues, dial-up problems, Outlook configuration. Installation and configuration of workstations and laptops. Daily backups and restores using Veritas. Involved in network and desktop migration From NT4 to Windows 2000. Responsible for training new users on a one-to-one basis and acting as the main point of contact for all related technical problems. In-house testing/installation of Applications/Desktops and Laptops, Break Fix, Repairs and Upgrades. Rollout Entire Domain to Windows from NT to Windows 2000 environment. From July 2003 to November 2004 (1 year 5 months) I.T Support Officer (Contractor) @ Provided 1st, 2nd, and 3rd Line Support for about 100 employees. Trouble-shooting workstations and Servers (Windows 2000 Pro and 2000 Servers). Involved in undertaking a project to arrange a backup service for the London location including installing and setting up Arc-serve on one of the servers in order to secure CPA’s vital data. Built laptops and provided user support for overseas clients. Carried out full audits and inventories for user’s PCs’ and Laptops. In-house testing and installation of Applications/Desktops and Laptops, Break Fix, Repairs and Upgrades. Provided remote technical support using PC Anywhere and Radmin. Dealt with fault fixing for Lotus Notes 5, Office, Citrix and Blackberry queries. From April 2001 to July 2003 (2 years 4 months)

Project Management Professional Certification (PMP), Project Management Professional Training Course @ Florida Institute of TechnologyITIL V3 @ ITIL V3 Foundation Training Course.LearnITFirst Training Provider, Orlando, Florida @ LearnIT First From 2011 to 2012 Project Managment CAPM (PMI) @ Technical Skills Training Center From 2007 to 2008 Accredited for Hardware Systems Modification. @ Computer Training IT Training Provider From 2004 to 2006 MCSE @ Microsoft Certified System Engineer, UK, London Smart Track IT Training Provider From 2001 to 2002 A + Certified Technician. @ Smart Track IT Training Provider, UK, London From 2000 to 2001 BSc Honors, Information Technology @ Middlesex University From 1995 to 1998 BTEC National Diploma, Computer Studies @ Hendon College From 1992 to 1995 NVQ, National Vocational Qualification Award in Information Technology @ Southgate College From 1991 to 1992 Alpesh Raval is skilled in: Active Directory, Windows Server, Servers, Dell Computers, Microsoft Certified Professional, SQL, Visio, SharePoint, Technical Support, Disaster Recovery, Microsoft SQL Server, ITIL, IT Service Management, Windows 7, Troubleshooting, Software Documentation, System Administration, Project Management, Computer Hardware