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Alex Durrant

Infrastructure Engineer

Infrastructure Engineer at NAK Consulting

Northampton, United Kingdom

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Alex Durrant's Email Addresses & Phone Numbers

Alex Durrant's Work Experience

NAK Consulting Services Limited

Infrastructure Engineer

June 2014 to Present

Northampton, United Kingdom

Mirus IT Solutions

Service Desk Engineer

April 2014 to June 2014

Milton Keynes, United Kingdom

Alto3 Solutions

Senior Service Desk Engineer

February 2011 to April 2014

Alex Durrant's Education

Self Study

Microsoft Certifications Information Technology Pass

2013 to 2022

Tresham College

Information Technology Pass

2011 to 2012

Northampton College

Information Technology Merit

2007 to 2010

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About Alex Durrant's Current Company

NAK Consulting Services Limited

In my role as Infrastructure Engineer, I provide 3rd Line Technical support to various customers for a small to large user base, this also includes various project work, below are my completed projects so far: • Implemented SCCM environments from design to completion for sites up to 2000+ user base • Roll out of Email Filtering Service...

Frequently Asked Questions about Alex Durrant

What company does Alex Durrant work for?

Alex Durrant works for NAK Consulting Services Limited

What is Alex Durrant's role at NAK Consulting Services Limited?

Alex Durrant is Infrastructure Engineer

What is Alex Durrant's personal email address?

Alex Durrant's personal email address is al****[email protected]

What is Alex Durrant's business email address?

Alex Durrant's business email addresses are not available

What is Alex Durrant's Phone Number?

Alex Durrant's phone +44 ** **** *126

What industry does Alex Durrant work in?

Alex Durrant works in the Information Technology and Services industry.

About Alex Durrant

📖 Summary

A highly skilled and technically talented IT professional with a specialism in the following areas: • Operating System Deployments via SCCM, MDT and WDS. • System Centre Configuration Manager 2012 R2 Administration & Deployment • Administration and support of Windows Server Operating Systems (all versions from 2003+) • Exchange Administration and Support (all versions from 2003+) • 3rd Line Support for Microsoft Core products • Software Packaging (MSI & App-V) • Office 365 \​ Windows Intune Implementations • Group Policy Design & Implementation Latest Technical Accreditations: • Microsoft Certified Technology Specialist (MCTS) – Administrating and Deploying System Center 2012 Configuration Manager • Microsoft Certified Solutions Associate (MCSA) - Windows Server 2012 R2 • Microsoft Certified Solutions Associate (MCSA) - Windows 8.1 • CompTIA Network+ CE 2012 • CompTIA A+ CE 2012Infrastructure Engineer @ In my role as Infrastructure Engineer, I provide 3rd Line Technical support to various customers for a small to large user base, this also includes various project work, below are my completed projects so far: • Implemented SCCM environments from design to completion for sites up to 2000+ user base • Roll out of Email Filtering Service for 2300+ users. • Roll out of Cisco Meraki Wireless Access Points. • Preparation and implementation of patches for PCI compliance. • WDS Deployment of Windows 8.1 to over 100 machines. • Hyper-V and VMware VSphere Administration 3rd Line Administration and Support of the following technologies: • MS Windows XP, Vista, Windows 7/8 and Windows 10. • LAN / WAN Technology • Windows Server (incl. SBS & Essentials) 2003/2008/2012 • Exchange 2003/2007/2010/2013 • Office 365 \​ Windows Intune • Group Policy Design & Implementation • Operating System Deployments • Network & Domain Administration • AD, DNS, DHCP, MDT, WSUS, WDS • VMWare / Hyper-V • System Centre Configuration Manager 2012 R2 Administration • AV & Backup Solutions • 3rd Line Support, Break-Fix, Disaster Recovery & Infrastructure Maintenance • MS Office 2003/2007/2010/2013 Responsibilities: • Responsible for management, maintenance, support of virtualised environment(s), servers, network devices and productivity tools. • Provide training and documentation for the Service Desk Team (1st & 2nd line support) • Monitor systems and identify performance issues pro-actively. • Work within strict time frames and elevate incidents within defined time frames. • Resolve issues and prepare status reviews and reports • Professionally represent the infrastructure team as a technical consultant on projects. • Maintain the necessary project plans and documentation of all system builds and modifications • Interact and coordinate with vendors, suppliers, distributors and contract consultants • Maintain a good working knowledge of current infrastructure and future trends. From June 2014 to Present (1 year 7 months) Northampton, United KingdomService Desk Engineer @ Supporting various SME customers from 2nd to 3rd line support. This included support and administration of the full suite of Microsoft products, including experience with backup technologies such as Veeam, Backup Exec and Acronis. From April 2014 to June 2014 (3 months) Milton Keynes, United KingdomSenior Service Desk Engineer @ Successfully secured consistent promotion from IT Apprentice to 1st line and finally to 2nd line within a 3 year period. Support of the following technologies: • Windows Server 2003/2008/2012 Management and Support. • Windows Desktop XP/Vista/7/8 Management and Support. • Office 365 Support • VMWare VSphere 4.0+ Support • Exchange 2003+ Administration and Support. • System Centre Configuration Manager 2012 Support Duties and Responsibilities: • Provide out of hours support coverage (24/7) • Answering emails and calls in a positive and friendly manner. • Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction. • Fulfilling professional services tasks scheduled by other team members. • Creating a record of each customer problem and spot trends when applicable. • Escalation of issues to senior technical teams where appropriate. • Ensuring customer expectations are managed correctly and that these expectations are met. • Educating the customer where possible, to reduce their need to contact support. • Promote and provide support for new products and technologies. • Maintain an up to date knowledge base. • Troubleshoot and solve complex technical issues to the customer’s satisfaction. From February 2011 to April 2014 (3 years 3 months) IT Contractor @ After completing my IT courses, Northampton College offered me a one month contract to assist with the relocation of the server farm and PC suites, this included patching, re-imaging machines and general troubleshooting. From March 2011 to April 2011 (2 months) Northampton, United KingdomMicrosoft Certifications, Information Technology, Pass @ Self Study From 2013 to 2022 Information Technology, Pass @ Tresham College From 2011 to 2012 Information Technology, Merit @ Northampton College From 2007 to 2010 Thomas Beckett From 2004 to 2007 Alex Durrant is skilled in: Windows Server, Microsoft Exchange, VMware, SCCM, Group Policy, Active Directory, Microsoft Technologies, Servers, Hyper-V, Citrix, Software Installation, Virtualization, Troubleshooting, Microsoft Certified Professional, Help Desk Support

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In a nutshell

Alex Durrant's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 3 month(s)

Alex Durrant's Willingness to Change Jobs



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