IT Network Engineer/ Sales Engineer / Project Engineer @ Full Circle Solutions Group
Mac Support Analyst @ MyPublisher
Senior Systems Sales Engineer @ Delaney Computer Services
No education info found.
In my 17 plus years experience both professional and personal, I have worked in Project Management, LAN/WAN Management, Desktop Support, and Back End Support areas of Information Technology in many professional business environments. I have worked in networks ranging from five users to over two thousand users. I am currently an IT Sales Engineer for a managed
In my 17 plus years experience both professional and personal, I have worked in Project Management, LAN/WAN Management, Desktop Support, and Back End Support areas of Information Technology in many professional business environments. I have worked in networks ranging from five users to over two thousand users. I am currently an IT Sales Engineer for a managed services solutions provider located in Mahwah, NJ where I have been responsible for both sales and providing service to a variety of businesses and industries supporting both Mac, PC and Linux environments.
Pryor to this current position I served as a Mac Support Analyst and Windows Server Admin for MyPublisher located in New York, NY where for two years I was solely responsible for every aspect in and around all computer, server and office systems for their entire NYC Office. I have also owned and operated my own business for several years under the name of Elite IT Services,LLC and also worked for other similar small business IT service providers as a subcontractor. Under these prior positions I was the sole IT Solutions Provider for over 24 small businesses ranging from 5-25 employees.
I consider myself professional, responsible and someone who has confidence working with all levels and types of individuals.
Please feel free to contact me via phone or email for any questions regarding my experience.
Specialties: All types of Windows PC and Linux Applications an Operating Systems going back to 1995. Cabling skills, Telecommunications, Smart Phones and TCP/IP skills of all types useful for troubleshooting common communications between networks, PC's and routers and people.
IT Network Engineer/ Sales Engineer / Project Engineer @ Sole IT Support Contact for all clients out of Northern New Jersey Office.
Onsite IT Consultant for larger managed services clients several days a week while project managing others remotely.
Project Manager for any large or small scale system upgrades.
Serving as Full Circle Solutions Group NYC Office for all other MSP clients in both NYC and NJ.
Sequential Brands Group, NYC Feb 2013 - April 2015
Lead Account Manager/Support Engineer
Permanent consultant placement at client’s two locations in NYC to support for 40+ end users. From February 2013 to Present (2 years 9 months) Mahwah, NJMac Support Analyst @ Level 1, 2 & 3 Support for over 100 Users in developmental and creative environments.
Lead Apple Technician to support all Mac OS X based computer systems company wide.
Exchange Server Admin Responsible for moves, changes and system integrity and backup.
Sole Support person of entire NYC based office of over 50 people, including direct support for the CEO of the company for all local IT issues.
Avaya Lead Support person for all IPOFFICE phone systems based in two locations.
Server Admin for two local file servers in NYC office and Windows Based Systems in home office.
Desktop Roll out Person for all new hires including purchase of equipment, standardizing all desktops and training of new hires in our IT environment.
Blackberry BES Server Admin and iPhone Support for all mobile devices. From February 2011 to February 2013 (2 years 1 month) New York, New YorkSenior Systems Sales Engineer @ Sales /Engineer/Level 1-3
• Level 2 & 3 Support for Managed Services Clientele from 5 to 250 users per organization.
• Design and Engineer Small Business IT solutions for a variety of business types in all different industries.
• Coordinate and manage Level 1 Tech's for onsite visits to clients. From January 2010 to January 2011 (1 year 1 month) Owner @ Elite IT Services caters to small business owners and residential users who are fed up with over priced IT service which leaves them with little options but to hand over their hard earned money and receive little in return. Elite IT Services, LLC although sophisticated in name is designed with the small business owner in mind. We can help you take a little money and do great things with it for your companies communication and computing needs. From January 2006 to January 2010 (4 years 1 month) Director of IT @ ♦ Design and built WAN/LAN with Windows 2000/XP and Red Hat Linux 9.0.
♦ 1 hour total unscheduled downtime in 3 years.
♦ Established all workstations to standard Dell PC. Windows 2000 SP4/XP Pro SP2.
♦ Maintain and support all local servers, backups and off site laptops in field.
♦ Manage all PDA and digital devices, Blackberry, Digital Cameras, GPS etc.
♦ Win2000 AD Admin, MS Exchange 2000 Admin, Terminal Server Admin.
♦ Saved company over $3,000/yr. in IT expense by hosting email in house.
♦ Supervised design, and implimentation of Avaya Merlin Magix PBX System.
♦ Fully Support all in house PBX phones, extentions conference room phones.
♦ Graphic Artist and Web Administrator for all company websites.
♦ Trained all employees in house on MS Office applications, email, and P.C’s. From January 2002 to December 2005 (4 years) IT Consultant @ Contract for Hire Consultant with Perm Position From July 1999 to March 2001 (1 year 9 months) Operations Specialist @ ♦ Level 3 Support for 6000+users for Summer 2000 Olympic Games.
♦ 10-minute response time on all calls for LAN/WAN support.
♦ Home desktop support for all news personalities of TODAY and Nightly News.
♦ Live “On Air” setup, and support for Nightly News with Tom Brokaw, the Today Show, MSNBC, NBC Sports and
♦ SMS for remote troubleshooting, package distribution, and queries on desktop.
♦ Responsible for all dial up clients accessing the system.
♦ Responsible for support of NT network and UNIX terminal based Basys Database System. From February 2000 to November 2000 (10 months)
Al Salerno is skilled in: C++, Virtualization, Web Development, Computer Hardware, CMS, Online Advertising, Network Security, Email Marketing, IT Service Management, Web Applications, Network Design, Technical Support, TCP/IP, DNS, Telecommunications, Networking, Microsoft Exchange, Operating Systems, Routers, Databases, Mobile Devices, Blackberry Enterprise..., Windows Server, OS X, Software Installation