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201-500 employees
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internet
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333 Bryant Street,San Francisco,California,US
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Directly provides resilience to companies by delivering more automated and elastic customer support operations.Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support.Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.We've got an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join Directly and contribute to our culture of curiosity, authenticity, and innovation!
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Directly Email Formats | Example Email Formats | Percentage |
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{f}{last} | [email protected] |
71.43%
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The widely used Directly email format is {f}{last} (e.g. [email protected]) with 71.43% adoption across the company.
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