Corporate Human Resources Manager @ The Corporate Human Resources Manager is responsible for attracting, motivating and retaining a high-performing workforce. Responsibilities include effective management and execution of learning, career development, employment practices, recognition and reward, staffing, performance management, compliance and creating and maintaining a positive associate relations environment. From March 2015 to Present (6 months) Deerfield Beach, FLDirector, Human Resources @ Faneuil is a nationally recognized leader in technology-enabled in-person and automated service delivery, particularly in regulated, highly complex environments. The company provides business processing solutions for an extensive client portfolio that includes both commercial and government entities. Employing more than 3,000 service professionals across multiple states, the company’s annual revenues are projected to exceed $189 million in 2012. Director, Human Resources Provides oversight for all HR operations, including recruitment, selection, compensation, performance management, and benefits. Formulates effective short and long-term staffing, recruitment and retention strategies. Advises company management on wage and hour laws and classification of employees in accordance with multi-state and federal guidelines. Ensures consistent, corporate-wide application of human resources policies and procedures. Monitors compliance with government guidelines set by the Equal Employment Opportunity Commission (EEOC), Employee Retirement Income Security Act (ERISA), and the US Department of Labor (DOL). Provides oversight for employee safety, wellness and welfare programs. Enforces customer service focus throughout the organization. From February 2012 to March 2015 (3 years 2 months) Boca Raton, FLSenior Human Resources Manager @ Created employee handbooks. Developed guidelines and procedures for new programs, modifying existing programs as needed. Conducted orientation sessions for new hires. Trained HR generalists on Faneuil policies, procedures and programs. Assisted with both general and program-specific human resources training. Drafted responses to HR inquiries. Served as a resource to field HR professionals to ensure consistent application of Faneuil policies and procedures and compliance with federal and state regulations. Maintained database of job descriptions. Conducted HR program audits at regular intervals. Served as HR generalist for the Department of Economic Opportunity, Miami-Dade Expressway and Virginia Department of Transportation projects. Assisted with employee relations issues and in implementing a progressive disciplinary process. Investigated termination appeals. From October 2008 to February 2012 (3 years 5 months) Boca Raton, FLSunPass Human Resources Generalist @ Provided services related to employment, payroll, benefits, employee relations, recruitment, communications, compliance, training, and development. Responsible for all recruitment and staffing. Conducted orientations and collected employment documentation for newly hired employees. Investigated employee relations issues and provided counseling as required. Initiated and documented a disciplinary action process when warranted. Provided oversight for the employee termination process, also conducting exit interviews with terminating employees. Completed documentation of employee promotions, transfers or salary adjustments as approved by management. Ensured companywide compliance with federal and state employment regulations. From February 2006 to October 2008 (2 years 9 months) Boca Raton, FLHR Project Associate @ Supported staffing and recruiting functions for a major client account. Evaluated candidates for employment by a major client throughout the hiring process, including resume screening, interviewing, conducting assessments, testing administration, and requisition management. From 2004 to 2005 (1 year) Boca Raton, FLHR Account Specialist @ Responsible for end-to-end employment process related to staffing contract management positions for major clients. From 2002 to 2004 (2 years) Boca Raton, fLRecruiter/College Coordinator @ Advertised, sourced, tested, interviewed and referred applicants for administrative, technical, and clerical positions within the AT&T’s Business Services organization. Improved relations with selected colleges and universities as an integral AT&T recruitment team member to facilitate a competitive edge over other corporations. Conducted college fairs and on-campus interviews with collegiate talent. Developed and presented employment education sessions for hiring managers. Worked diligently to plan a new hire orientation for 1,300 concert employees, yielding $163,500 in revenue. From May 2001 to August 2002 (1 year 4 months) Coconut Creek, FLRecruiter @ Recruited and managed all aspects of staffing for AT&T Global Network Services throughout the US. From January 2000 to May 2001 (1 year 5 months) Coconut Creek, FL & Lake Mary, FLAssociate Support Manager @ ASSOCIATE SUPPORT MANAGER, Lake Mary, Florida (July 1998 – May 2000) Provided supervisory, administrative, and developmental support to more than 50 managers with emphasis on mid-year performance reviews, setting objectives, conducting feedback sessions and related rating reviews. From July 1998 to January 2000 (1 year 7 months) Lake Mary, FLAssistant Project Manager @ Responsible for conference planning and coordination of meetings and workshops. Managed and contributed to the design and implementation of several projects, including reward and recognition programs. Projects included Associate Satisfaction Survey, AT&T Cares, HRTI, HR Partners Training, Netscape Classes, Maximizing Your Success as a Resource, Link Associate Workshop, Exit Interviews, Contingency Planning, Workforce 21 and the United Way Campaign. Maintained files and spreadsheets, scheduled orientations, and conducted exit interviews. From July 1995 to July 1998 (3 years 1 month) Morristown, NJ

Master of Arts (MA), Organizational Management @ University of Phoenix From 1999 to 2000 Master's Certificate, Project Management @ The George Washington University From 1997 to 1998 Bachelor of Arts (BA), Psychology/Communications @ Rutgers University From 1989 to 1993 Zaharoula Nativi, MA, PHR, SHRM-CP is skilled in: Employee Relations, Performance Management, Recruiting, Human Resources, Deferred Compensation, HR Policies, Employee Benefits, Training, Personnel Management, Interviews, Payroll, New Hire Orientations, Leadership, Management, Employee Engagement, Temporary Placement, FMLA, Policy, Job Analysis, Workforce Planning, Technical Recruiting, Applicant Tracking..., Succession Planning, Program Management, Talent Management, Employee Handbooks, Leadership Development, Benefits Administration, Onboarding, Labor Relations, College Recruiting, Employee Training, HRIS, Talent Acquisition, Strategic Planning, Time Management, HR Consulting, Hiring, Organizational...