Entrepreneur and proven manager with a focus on infrastructure services, including cloud platforms, hosting services, automation software and financial transaction clearing. Successful history of managing high growth companies, from operations through finance/fund raising and product development. Currently the CEO of Cloud Hosting startup Packet (www.packet.net).
Co-Founder and CEO @ As CEO, Zachary is responsible for Packet's vision, defining the company's role in the marketplace, and serving as the "integrator" that brings the 5 key areas of responsibility into alignment: Product, Software, Network, Revenue, and Finance. From July 2014 to Present (1 year 6 months) Founder and President @ Founded MerchantPlus in 2003 to simplify electronic payments for eCommerce and subscription billers. Launched a TSYS and FirstData integrated payment platform that includes authorization, settlement and back office functionality via standards-based API's while offering simple, low cost acquiring solutions.
Today MerchantPlus strategically assists companies with multi-channel and international payment solutions including foreign currency acceptance and optimization, card/bank/debit and closed loop payment scheme acceptance and security/compliance solutions to lower fraud and overall operational costs. Nearly 10 years of online payment expertise allows MerchantPlus to design and execute on payment strategies that improve competitiveness and lower costs. From July 2003 to Present (12 years 6 months) Greater New York City AreaBoard Member @ Provide investor representation on the HiLine Board of Directors while providing operational experience to this high growth, early stage eCommerce company. From April 2014 to Present (1 year 9 months) Co-Founder and Investor @ From March 2014 to Present (1 year 10 months) Board Member @ I am a board member of the FireBlade team providing insight, guidance and strategic assistance on operational issues and market-specific initiatives around the hosting and cloud services market. From September 2013 to Present (2 years 4 months) Greater New York City AreaDirector @ Blue Ant Investments is an investment fund focused on early stage technology startups. From January 2012 to Present (4 years) Industry Advisor @ From February 2014 to August 2015 (1 year 7 months) Greater New York City AreaManaging Partner @ At CloudRFP, I provide editorial guidance and industry perspective as we build our hosting and cloud services vendor discovery portal. I manage the analyst and product team in compiling and classifying the tribal knowledge of the hosting and cloud industry. From September 2013 to November 2014 (1 year 3 months) Greater New York City AreaVP, Hosting Services @ After serving as VP, Hosting Operations and Support following the acquisition of Voxel by Internap, I held business responsibility for the company's portfolio of managed, dedicated and cloud hosting solutions. Focused on product management and development, strategic direction of the hosting portfolio and execution of the company's hosting business plan across the Development, Operations, Sales and Marketing departments.
Successfully integrated Voxel's dedicated and cloud hosting services under the Agile Cloud Platform brand, complimenting Internap's SME-focused product line of Dedicated Private Cloud solutions. Simultaneously, introduced a comprehensive MSA/SLA to cover all Internap business units, formed and distributed internal and external product documentation and supported training programs for sales and solution engineering groups.
During my tenure, the Hosting Business Unit consistently led internal business lines in booking growth and margin targets. From May 2012 to January 2013 (9 months) VP, Hosting Operations & Support @ Managed the Voxel hosting operations department, including customer implementation, ongoing technical support and customer service functions . Additionally, maintained operational responsbility for the company's varied platform services including the VoxCLOUD cloud computing platform, VoxSERVER "bare metal" server offering, VoxFILES object storage system and VoxCAST ondemand CDN.
Post-acquisition by Internap, successfully reduced operating budgets and COGS through facility consolidation and optimizations while maintaining best-in-class churn ratios on client revenue. Executed on expansion of the Voxel hosting and cloud platform to 3 domestic and 2 international locations within 90 days to meet increased market demand from new business channels and the substantial direct sales force.
Handed off responsibility of Hosting Operations as part of Internap integration plans, along with complete operational documentation and runbooks. From January 2012 to May 2012 (5 months) Greater New York City AreaChief Operations Officer @ As COO, I manage a fantastic team of system engineers, network operators and "gurus" in New York, San Francisco and Singapore to ensure Voxel's infrastructure services remain in top form, our customers are treated with respect and intelligence and that problems are resolved in an accurate and professional manner. I also occasionally get to sell stuff! From January 2004 to January 2012 (8 years 1 month) Greater New York City AreaOwner @ Founded and operated an Internet consultancy focused on implementing online strategies for small to mid-sized eCommerce and multi-channel retail businesses. From February 2002 to April 2006 (4 years 3 months) Greater New York City AreaDouble Bass Player @ from 4th grade to the end of college ... then onward and (up)ward? ;-) From October 1989 to June 2001 (11 years 9 months)
BS @ The Juilliard School From 1997 to 2001 Zachary Smith is skilled in: Hosting Solutions, Start-ups, Electronic Payments, Marketing, Finance, Cloud Computing, SaaS, Strategic Partnerships, Managed Services, Data Center, Product Management, Strategic Planning, E-commerce, Managed Hosting, Entrepreneurship, Web Hosting
Websites:
https://www.packet.net/,
https://www.merchantplus.com/