Certified Scrum Product Owner and ISEB qualified Business Analyst with full SDLC experience, end to end product and project management skills. Experience in Payments (Issuing, PSP), Legal and Supply Chain. Thrives in a fast paced environment; facing challenges head on with a strong, detail orientated, pragmatic, team focused approach.

Product Owner @ From December 2011 to Present (4 years) London, United KingdomBusiness Analyst @ Achievements: Business Analyst for New Business Intake project using Metastorm BPM technology. Business Analyst for in-house photo competition solution. Active contribution to project management process improvement. Skills: Business and process analysis: analysing processes and interactions between numerous business service teams within the International practice to deliver an IT facilitated solution. Negotiation: obtaining cross-team agreement for process change, facilitating stakeholder workshops. User training: creation of online system training materials for use throughout the firm. Testing: creation and execution of system test plans and user acceptance scripts. Relationship building: Working with offshore development resource in an adapted AGILE environment From November 2010 to January 2012 (1 year 3 months) London, United KingdomLead Technical Business Analyst @ Achievements: Lead Business\Implementation Analyst for ING’s, Lloyds TSB’s and AMEX’s implementation of TSYS’ Commercial Card expense management product (CentreSuite). Lead Analyst for all BAU projects for TSYS Commercial Card clients using CentreSuite. Managing many from requirements gathering to implementation. Project Manager for AMEX’s eStatement implementation. Active contribution to BAU process improvement and product roadmap. Skills: System analysis: analysing existing system capabilities against client requirements, system configuration, facilitating discussions with system SMEs. Client education: super user system training, end user system training. Project Management: communication between client and internal parties, governance over scope, timelines and deliverables. Working with\managing offshore development and QA teams using both Waterfall and AGILE methodologies, during all phases of the SDLC. Managing third party vendors. From January 2009 to November 2010 (1 year 11 months) iSolutions Business Analyst @ Achievements: Lead BA for AIB’s implementation of TSYS’ Consumer Card web servicing product (CreditCare). Lead BA for Capital One’s implementation of AUDDIS within CreditCare. Lead BA for RBSG’s Card Personalisation Web Service project. Lead BA for AMEX’s eStatement project within CreditCare. Skills: Requirements gathering: facilitating client workshops, documentation and cataloguing of requirements. Design and solution documentation: creation of implementation guides and functional specifications using process flows, diagrams and use cases. Presenting: Project\application\client walkthroughs. From 2006 to December 2009 (3 years) Issue Analyst @ Achievements: SME for TSYS’s fraud prevention products including TS2 (Security Fraud) and Cardguard. Issue analysis for all TSYS’s European clients for Authorisations, Statements, and Terms, TBR on both the Consumer and Commercial TS2 platforms. Skills: Communication: with clients, internal development teams and senior management regarding issue status, priority and progress. Documentation: creation of client facing root cause and resolution summaries and action plans. Research, Troubleshooting and Ownership: ensuring all aspects of the issue, client impacts and recovery actions are indentified, analysed, addressed and closed. From 2004 to 2006 (2 years) Project Leader @ Achievements: Project Leader for Asda’s and Safeway’s implementation of Red Prairie’s Warehoue and Duty Management system. Contribution to product roadmap. Skills: Project Management: planning and governance, stakeholder management and client point of contact. System Analysis and Consultation: system configuration and set up based on client requirements, super user training, and creation of support documentation. Knowledge building: interpretation and application of Customs and Excise regulations. From 2001 to 2004 (3 years)

BSc, Information Technology, Business Management and French @ University of York From 1996 to 2000 Yasmine Aslam is skilled in: SDLC, Credit Cards, Agile Methodologies, Analysis, Requirements Gathering, Process Improvement, Software Documentation, Testing, E-commerce, Stakeholder Management, Business Process Design