Results-driven and highly qualified IT Executive offering 8+ years of experience in design, delivery, and operations management across multiple enterprise technology stacks. Versatile technical services manager recognized for specialization in system integrations and IT solutions. Expertise in delivering both strategic and tactical objectives within the areas of emerging technology and operational excellence. Articulate and persuasive with exceptional communication and staff training skills, able to lead global teams in enterprise collaboration rollout using CMS and CRM platforms.

Chief Information Officer @ •Manage NextGen EHR/EPM solution for billing services, enterprise management, and managed IT on VM ESX servers for over 14 locations. •Oversaw more than $60M in revenue, created a new service called NewportMed Cloud Services, and strategically rolled out NMS as IT Director for all clients. •Manage all implementation projects for NextGen EPM/EHR in complex multi-practice environment. •Developed KPI and reports for the RCM side of NewportMed while interacting directly with providers and office admins. •Responsible for IT department utilized to deliver managed IT to over 22 practices / 60 providers in Orange County and provide 24/7/365 support; including NextGen EPM/EHR helpdesk, desktop support, special projects. •Created custom reports using Crystal Reports/SSRS 2008 and SQL with NextGen/AllScripts and developed automated reporting workflow. •Monthly staff/client training of IT best practices, over-all security strategy, and direction of Health-IT. •Formed a turn-key solution for NextGen EPM clients to include healthcare IT services and accounting services solutions. •Created workflow for migrating AllScripts, Meditech, SourceMed EPM applications into NextGen EPM. •Developed SaaS NextGen business and pricing model for clients based on tiered revenue cycle. •Crafted IT executive strategic business plan for Newport Medical Solutions. •Achieved over $250k in Meaningful Use Stage 1/Stage 1 money directly related to policies and procedures that IT implemented. From May 2012 to Present (3 years 8 months) Orange County, California AreaProfessional Services Engineer @ •Subject matter expert for PGP Universal Server, Symantec Endpoint Protection, Symantec Data Loss Protection, Symantec Brightmail, & Exchange Server 2003/2007. •Project manager for multiple high profile clients: Sony Entertainment, Gilead, Iowa Health Systems, Salient Federal, Ourkids & LA Care. •Liaison between technical implementation team, business team, and executive team. •Capitalized on Hosted Whole Disk Encryption by setting up business process to retain customers. •Train users and promote security awareness to ensure system security. •Aide clients in developing Corporate Compliance Plan and disaster recovery plans / processes. •Performed Risk Assessments and execute tests of data processing systems based on HIPAA / HITEC / PIC. •Utilized VM ESXi environment to test, deploy, and bring down cost of in-house hardware cost. From September 2011 to May 2012 (9 months) IT Director @ •General IT support for entire office & conducted semi-annual HIPAA & security training regarding PHI. •Managed and updated EZ-CAP database, EZ-NET integration, and EZ-EDI. •Custom reports created with Crystal Reports for high level EZ-CAP reporting. •Project Manager, envisioned and implemented CMS eligibility pipeline for enrollment process (EMR). •Generated custom month-end/real-time reports for finance department, eligibility, operations, hospitals, IPA’s (crystal reports). •Responsible for all CMS electronic submissions including: MARx, IACS, Risk Adjustment, PDE, EDS, & Enrollment. •Developed and wrote IT Department policy and procedures as well as created Compliance Plan submitted to CMS. From September 2009 to September 2011 (2 years 1 month) Jr. System Administrator @ • Support technical needs of staff members including executive staff • Manage and maintain servers (LDAP, FTP, Backup, Asset Management, GHOST) • Troubleshoot technical issues varying from software to hardware, restore points, & security reviews • Implement and deploy computers with respect to unique project needs in regards to software/hardware specifications • Knowledge of SAN and NAS technology and implementation as well as Norton Tape Backup / Recovery tools • In game credit for Uncharted 2: Among Thieves (2009) and Darksiders (2009) • Utilized SAP ERP in conjunction with operations department to track timetables and deliverables From 2009 to 2010 (1 year) Greater Los Angeles Area

High School @ Rancho Alamitos High School From 2001 to 2005 Bachelor of Science, Cogtnivie Science, Computer Science @ University of California, Los Angeles From 2005 to 2009 Master, Business Administration @ University of Phoenix From 2010 to 2012 Vu Nguyen is skilled in: HIPAA, Disaster Recovery, Security, Servers, Integration, Healthcare Information Technology, Troubleshooting, Project Management, IT Management, Visio, Technical Support, Active Directory, VMware, System Administration, SharePoint