Hi! My name is Viridiana Veytia, I'm 29, and I love technology. I consider myself a passionate person, who enjoys webdesign and creativity. Professionally speaking, I have 6 years of experience in Webdesign and 3 years as Senior Technical Support. Currently I work as E-learning Instructional Designer for Ooyala, creating training courses online. Please check my Resume for more details about me.

E-Learning Instructional Designer @ - Partner with Subject Matter Experts, Product Managers, and Developers to gather course requirements, create training plans and modules, and solicit feedback on courseware. - Produce high quality course materials using multimedia development tools. - Design and develop innovative, interactive learning solutions as well as complimentary hands-on exercises. - Compile and create instructor kits that include course outlines, student guides, and hands-on labs. Manage and implement quality assurance for training materials developed, including eLearning media. - Deliver engaging and effective training classes online and in-person to a global audience. - Develop an understanding of our Ooyala solutions and keep up with enhancements to enable courseware enhancements. - Create, collect and track certification criteria and assessment metrics, customer feedback, and satisfaction metric. - Partner with corporate Learning Management System (LMS) Administrator to oversee placement of courses and examinations, maintain course records and examination results, and monitor divisional achievement of continuing development objectives in the company LMS. - Support the Training team in other projects including rollouts. From February 2015 to Present (9 months) Guadalajara Area, MexicoSING - EMEA Technical Support Shift Lead @ - Identify, respond, and resolve platform-related technical problems raised by Ooyala’s customers in full compliance within existing Service Level Agreements. - Write Knowledge Base Articles and publish them on the Ooyala Community -Interact with Engineering to resolve high severity cases. - Evaluate the critical of a given problem; isolate and escalate problem within Ooyala. - Coach First and Second Tier Engineers to resolve complex issues - Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction for customers located in Australia, Singapore, India and EMEA region. -Provide Technical Support to Worldwide customers and users of Ooyala's Video platform. -Troubleshoot unexpected behaviors with the Ooyala's player, Backlot, APIs, iOS devices and Android SDK. -Document troubleshooting steps and detailed description of the customers' incidents and requests. From August 2011 to February 2015 (3 years 7 months) Guadalajara Area, MexicoFreelance Web Designer @ -Define, build and maintain the Customer's visual identity in the form of brand assets and style guide. -Organize and create all the project's calendar. -Build and maintain webpages and navigation within our content management system developed in Joomla and Wordpress. -Assist Content Manager and Creative Directors in technical aspects of design as needed. -Translate PSD designs into standards compliant markup and CSS. •Setting up and configuring CMSs - including taxonomy, content types and plug. •Front End Development – HTML, CSS, jQuery •Presenting and justifying options to clients. From August 2010 to August 2011 (1 year 1 month) Communications and Information Management Director @ - Lead a core executive body team of 15 individuals -Communications Planning: definition of messages, timelines and results for internal campaigns. -Market Analysis, and improvement of Aiesec's branding. -Internal system administration of myaiesec.net. -Handle social media and SEO. -Conduct presentations concerning key initiatives, trends, new hiring campaigns, and Fall-season project schedules. -Coordinate national projects for recruitment. -AIESEC Local Support team: Coordinate the content management for Mexico's Newsletters/Wikipages, From May 2010 to December 2010 (8 months) Guadalajara, JaliscoWeb Programmer @ -Create custom website Layouts in Photoshop -Create websites by using Joomla Layouts and general webdesign. -Proficient in Mac-based Photoshop, Illustrator and Dreamweaver. -Ability to manage deadlines and production scheduling on numerous, concurrent projects. From May 2010 to September 2010 (5 months) Guadalajara Area, MexicoWeb Programmer/Web Designer @ -Give guidance on layout, colours and styles. - Building responsive web page layouts and flash animations. - Web page template building and skinning with Flash, HTML5, CSS, JavaScript. • Experience in working on global web applications in quick moving environments • Used to working in heavy project based environments with rapid and strict deadlines From December 2009 to May 2010 (6 months) Chandigarh Area, IndiaAuxiliar de Informática @ -Provide helpdesk support to local users inside of the company and computer maintenance. -Installation of Audio and video equipment for conferences inside of the building. -Design and create websites for the company and create flash presentations. -Coordinate the customer service and helpdesk support during events and conferences on The ExpoMueble Internacional Invierno and ExpoMueble Internacional Verano 2008 and 2009 in Expo Guadalajara. From February 2008 to December 2009 (1 year 11 months) Guadalajara, Jalisco, Mexico

Bachelors in Informatics, Information Technology @ Universidad de Guadalajara From 2005 to 2011 Viridiana B. Veytia Bue is skilled in: Joomla, Drupal, Customer Service, Web Development, Web Design, Social Media Marketing, Cultural Sensitivity, WordPress, PSD to Wordpress, PHP, JavaScript, SEO, Social Networking, Project Management, Team Leadership, HTML 5, Flash, HTML5