Is a self-starting, team player, with natural technical aptitude and has worked in a support role and management environment with various other office experiences. Proven success supporting technology and delivering high quality customer service. Ability to articulate technical information to non-technical users with usage of strong verbal and written communication skills.

Senior Security Infrastructure Administrator @ From July 2015 to Present (6 months) Greater Los Angeles AreaSecurity Infrastructure Administrator @ Enterprise Vault.cloud From September 2013 to July 2015 (1 year 11 months) Greater Los Angeles AreaTechnical Services Manager @ Responsible for assessing, planning, organizing, and implementing the overall Technical Support & Development strategy necessary to consistently provide and maintain a high level product and service to our customers (end users of point-of-sale software). Responsible for directing the activity of development team, call center operations, setting performance metrics and monitoring customer support quality and efficiency. -Monitor and manage customer support response time, quality of support and development of customer support collateral materials to provide effective and efficient service to customers. Consistently monitor customer satisfaction through surveys and report results. -Facilitate customer resolution for escalated support calls and development issues raised by Technicians and Customers. Follow up with unsatisfied customers to ensure issues are resolved. -Identify improvements in department organization or system functionality that will positively impact the product, support traffic volume and response time. -Provide consistent customer support, problem resolution and maintains quality standards. -Leading and Managing Software Developer(s).​ Responsibility of overseeing for program analysis, coding, testing and implementing software enhancements and discrepancies. Responsible for Design, Specifications and implementation of Software Development for product enhancements. -Served as Internal Information Technology and Network Administrator -Project Scoping, Managing Relationships, Project Planning, Process Control, Quality Assurance, Product Release Management and Deployment, Sales Assistance, Team Staffing, Scheduling. -Remarkably improved efficiency in all facets of Tech Support & Development, including decreasing time of inbound calls, time spent per client, and internal Quality Assurance and Development Process. From December 2011 to June 2013 (1 year 7 months) Technical Support Supervisor @ Ensure high quality and timely support services are being delivered uniformly by all technical support specialists by establishing and monitoring individual and team performance objectives. Acts as an escalation point for sensitive and escalated user issues. From February 2010 to December 2011 (1 year 11 months) Tech Support - Help Desk @ Provide support & training (live, phone, email, and remote) as needed and required. Resolving all requests for support in a timely and efficient manner. Quality Assurance: Proposing a viable work around when possible or needed. From February 2008 to February 2010 (2 years 1 month)

Bachelor of Science Degree, Data Communication Systems Technology @ ITT Technical Institute From 2007 to 2009 Associates Degree, Computer Network Systems @ ITT Technical Institute From 2005 to 2007 ehs Vik Hiranandani is skilled in: Business Networking, Entrepreneurship, Operating Systems, Sports, Help Desk Support, Computer Network Operations, Microsoft SQL Server, Management, Training, Quality Assurance, Troubleshooting, Solution Selling, Technical Support, Technology Implementation, Technology Development