Material UX Review & Release Program Manager @ Google
Android OS Program Coordinator @ Astreya Inc. at Google
Chrome OS Development Program Coordinator @ Astreya Inc. at Google
Worked as an event planner for local, corporate, and government events. Experienced in promotion through all social media venues. Dedicated hard work into customer service through social media as well as corporate customer issues. Passionate, detail-oriented, and organized. I have been told I demonstrate leadership aptitude, possess excellent communication skills, fervent learner, and interact well with people
Worked as an event planner for local, corporate, and government events. Experienced in promotion through all social media venues. Dedicated hard work into customer service through social media as well as corporate customer issues. Passionate, detail-oriented, and organized. I have been told I demonstrate leadership aptitude, possess excellent communication skills, fervent learner, and interact well with people of all walks of life. Enthusiastic to expand my experience in the field of event planning and social media marketing.
Chrome OS Development Program Coordinator @ -Full lifecycle coordination: collaborative prioritization with Google Program Manager; collect requirements; communicate with stakeholders; develop and maintain issue logs and identify key resolutions for issues/tasks at hand; work closely with Astreya Operations Manager to track, and manage Program efforts; create, maintain and monitor program activity reports and weekly metrics
-Process improvement projects
-Project planning and documentation
-Monitor program activity and follow up with stakeholders
-Create and monitor project reports for Google Program Managers, proactively identifying and communicating potential issues with plan executions
-Collaborate frequently and closely with Astreya Operations team to ensure program activities and project tasks are executed on time
-Point of contact for all consumers of program products; may include both internal and external end users From April 2015 to Present (9 months) Social Media Specialist & Corporate Resolutions Specialist @ -Resolve high profile customer complaints through the means of mail, email, phone and twitter.
-Partner with various teams, including localization, legal, communications and research to coordinate strategies to improve process to reduce the time to customer resolution.
-Organize procedures for snail mail process, including developing strategies on how to handle situations professionally, building our skills around conflict resolution and de-escalation.
-Investigate trends to gain insights through customer contacts and accounts, to provide feedback that will help improve our service, tools, and the overall customer experience.
-Strategize and test new ways to handle customer contacts to simplify process, building a more seamless customer service environment.
-Research business practices globally to help build our Netflix Social Media Philosophy for customer service within our Social Media team.
-Developed training manual for the social media CRM, SparkCentral to be used by our customer service agents globally. From May 2014 to April 2015 (1 year) Events and Protocol Intern @ -Helped coordinate VIP/Protocol Tours
-Contributed to planning of 75th Anniversary Events in the Office of the Center Director
-Supported Sr. Director to the Center Director with presentations, calendar, & research projects
-Escorted & assisted the planning of the NASA Administrator’s visit, Charles Bolden From January 2014 to May 2014 (5 months) Events and Programs Intern @ -Organized, promoted, & researched venues for Chamber Events
-Assisted with setup & registration during Chamber Events From July 2013 to December 2013 (6 months) Assistant to Event Coordinator @ -Stanford Energy Summit Event: June 29, 2012
-Assisted Event Coordinator, Susan Sweeny, with running the summit
-Helped set up registration, tables, signs, and seminars From June 2012 to June 2012 (1 month)
Bachelor of Science (BS), Hospitality Recreation Tourism Management, 3.4 GPA @ San Jose State University From 2009 to 2014 Victoria Scoville is skilled in: Event Planning, Leadership, Social Networking, Public Speaking, Event Management, Social Media, PowerPoint, Customer Service, Research, Microsoft Word, Microsoft Excel, Marketing, Hospitality, English, Windows
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