Image of Ugurcan Aktepe

Ugurcan Aktepe

Customer Service Platform Manager

Staff Software Engineer at Okta, Inc.

Toronto, Canada Area

Section title

Ugurcan Aktepe's Email Addresses & Phone Numbers

Ugurcan Aktepe's Work Experience

Softcom Inc.

Customer Service Platform Manager

October 2014 to Present

Toronto, Canada Area

Softcom Inc.

CS Automation Administrator

March 2012 to October 2014

Softcom Inc.

Customer Support Team Leader

May 2010 to March 2012

Ugurcan Aktepe's Education

Istanbul Bilgi University

BA Media & Communication Systems

2001 to 2008

Usküdar Anadolu Lisesi

1993 to 2000

Ugurcan Aktepe's Professional Skills Radar Chart

Based on our findings, Ugurcan Aktepe is ...

Self-sufficient
Motivated
Private

What's on Ugurcan Aktepe's mind?

Based on our findings, Ugurcan Aktepe is ...

52% Left Brained
48% Right Brained

Ugurcan Aktepe's Estimated Salary Range

About Ugurcan Aktepe's Current Company

Softcom Inc.

Designing and building the platform customer service relies upon, including incident management, system integration, vendor integration, workforce management, CRM tools, quality assurance platform, BPM and reporting, using a wide range of modern technologies such as Groovy, Grails, MongoDB, Redis, RabbitMQ, Azure, Dynamics CRM and Activiti.

Frequently Asked Questions about Ugurcan Aktepe

What company does Ugurcan Aktepe work for?

Ugurcan Aktepe works for Softcom Inc.


What is Ugurcan Aktepe's role at Softcom Inc.?

Ugurcan Aktepe is Customer Service Platform Manager


What is Ugurcan Aktepe's personal email address?

Ugurcan Aktepe's personal email addresses are p****[email protected], and u****[email protected]


What is Ugurcan Aktepe's business email address?

Ugurcan Aktepe's business email addresses are not available


What is Ugurcan Aktepe's Phone Number?

Ugurcan Aktepe's phone (416) ***-*193


What industry does Ugurcan Aktepe work in?

Ugurcan Aktepe works in the Information Technology and Services industry.


Who are Ugurcan Aktepe's colleagues?

Ugurcan Aktepe's colleagues are Alex Kinniard, Ganesh Somasundaram, Kevin He, Bryan Smith, Andrew Hamilton, Austin Stanhope, Sam Katzen, Ivan Gotti, Thanh-Ha Nguyen, and Santosh Male


About Ugurcan Aktepe

📖 Summary

Customer Service Platform Manager @ Designing and building the platform customer service relies upon, including incident management, system integration, vendor integration, workforce management, CRM tools, quality assurance platform, BPM and reporting, using a wide range of modern technologies such as Groovy, Grails, MongoDB, Redis, RabbitMQ, Azure, Dynamics CRM and Activiti. From October 2014 to Present (1 year 3 months) Toronto, Canada AreaCS Automation Administrator @ -Design, build, and maintain CS automation solutions -Define and execute CS automation strategies From March 2012 to October 2014 (2 years 8 months) Customer Support Team Leader @ Manage, coach and train team members Responsible for resolution of all the escalated support requests Help with internal and external documentation From May 2010 to March 2012 (1 year 11 months) Producer @ From November 2007 to February 2009 (1 year 4 months) News Producer @ From September 2006 to June 2007 (10 months) BA, Media & Communication Systems @ Istanbul Bilgi University From 2001 to 2008 Usküdar Anadolu Lisesi From 1993 to 2000 Ugurcan Aktepe is skilled in: Apache, MySQL, Windows, Troubleshooting, HTML, SQL, CSS, JavaScript, Grails, Groovy, Tomcat, PostgreSQL, Activiti, BPMN, Apache Camel


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Ugurcan Aktepe's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 7 month(s)

Ugurcan Aktepe's Willingness to Change Jobs

Unlikely

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