Accomplished security sales engineer (SE), customer service manager and project manager with over 18 years experience in Fortune 500 customers. Proven problem-solving and resource management skills. Identified, scoped and delivered consultancy to customers requiring services in both, Software as a Service (SaaS) and on-premise deployments. Assisted in large-scale pre and post sales Enterprise implementations. Excellent client management skills led to selection by the HP North America Services organization to ensure continued customer retention. This included Financial, Telecom, Healthcare, Federal, State and Local Government organizations. Project Management skills were perfected at CA Inc. and further refined within a hosted services model at MessageLabs Inc., now Symantec.cloud. Extensive experience in customer and support planning for the worldwide market. While based in the U.K., identified, prepared and delivered support tools and international training solutions.

Senior Sales Engineer @ Actiance is a global leader in communication, collaboration, and social media governance for the enterprise. Its governance platform is used by millions of professionals across dozens of industries. With the power of communication, collaboration, and social media at their fingertips, Actiance helps professionals everywhere to engage with customers and colleagues so they can unleash social business. The Actiance platform gives organizations the ability to ensure compliance for all their communications channels. It provides real-time content monitoring, centralized policy management, contextual capture of content and smart archiving which improves the efficiency and cost-effectiveness of eDiscovery and helps protect users from malware and accidental or malicious leakage of information. Actiance supports all leading social media, unified communications, collaboration, and IM platforms, including Facebook (FB), LinkedIn (LNKD), Twitter, Google (GOOG), Yahoo! (YHOO), Skype, IBM, (IBM), Jive (JIVE), Microsoft (MSFT), Cisco (CSCO), and Salesforce.com (CRM). From July 2013 to Present (2 years 6 months) Greater New York City AreaSenior Messaging and Web SE Specialist @ • While retaining existing responsibilities, facilitated sales across two territories in North America. • 182% attainment for FY13 (April 2012-March 2013). • Large Enterprise Team of the Year. • First major bank in Canada to sign up for Symantec.cloud. • Significant competitive take-outs in Financials, Oil and Gas, Retail. • Regularly received monetary awards (21 times in FY13) for exceptional performance in teamwork, meeting and exceeding customers’ needs, and spiff incentives. • Delivered and pioneered Malicious Activity Assessments (MAAs) as a pre sales tool, monitoring Network Layer 2 traffic with a Symantec appliance to detect suspicious ingress and egress activity and assess the level of security vulnerability for clients. Successfully used this to raise awareness and sell Symantec’s security offerings. • Onboarded new Client Implementation Team to allow greater focus on pre sales for the SEs while ensuring new Enterprise accounts were smoothly set up on Symantec’s solutions. • Authored detailed technical sections on sizable RFPs (Request for Proposal) for security solutions. • Self-trained on both internal and external certifications around security business practices and technical product knowledge. From April 2012 to July 2013 (1 year 4 months) Greater New York City AreaClient & Partner Service Manager (Pre and Post Sales) @ • Responsible for the retention of existing Large Enterprise accounts and the conversion of new accounts for Symantec.cloud’s (formally MessageLabs, Inc.) portfolio of SaaS security offerings. Involved technical account management, proof of concepts and complex implementations. • Worked with large channel resellers such as IBM and HP. Brought HP on board from inception, defining the model now implemented globally. This has generated over 50 new large clients through tight relationships. • Regular customer communication and operational reviews nurtured a trusted relationship with accounts, increasing satisfaction and potential new growth opportunities. This involved liaising with Marketing and Product Management. From March 2007 to March 2012 (5 years 1 month) Greater New York City AreaSenior Project Manager - Technology Services @ Managed, developed and mentored personnel assigned to projects while monitoring progress and budgets to ensure successful delivery, often utilizing vendor resources. Worked closely with sales and pre sales to apprise customers and potential customers of the value of Technology Services through personal contact and on-site presentations. From March 2006 to March 2007 (1 year 1 month) Greater New York City AreaLead Engineer - Collaborative Services @ As a lead engineer in the Emerging Technologies Group, facilitated the transition of HP’s support to a global model, while establishing a strong relationship with Solutions Architects. From 2003 to 2006 (3 years) Enterprise Customer Engineer - Internet Services @ Lead responsibility in relation to HP’s Emerging Technologies. Involved in devising the support strategy for HP to be a reseller of Openwave’s Email Mx. From 1999 to 2003 (4 years) San Francisco Bay AreaHigh Availability Support Engineer - Unified Messaging @ Coordinated escalations, identified resources and kept all parties informed of urgent issues. Proactively distributed information and knowledge to improve overall client satisfaction, balancing a high reactive workload and acting as a mentor to new members. From 1995 to 1999 (4 years) Worldwide Technology Expert Center Engineer - Messaging Solutions @ In a Technical Marketing position, prioritized defects, enhancements and customer-funded specials. Analyzed manufacturing and localization issues, and managed support planning with R&D. Also involved in product launch activities–trade shows, customer demonstrations. From 1990 to 1995 (5 years) End User Support Engineer - Seed @ Delivered first and second level support for IBM’s OfficeVision email system. Involved problem management and coordination. Designed and implemented a new problem and change management system. From 1988 to 1989 (1 year)

Bachelor of Science (B.Sc.), Computing Science, Honors @ Aston University From 1986 to 1990 Trevor Starr is skilled in: Pre-sales, Cloud Computing, SMTP, Virtualization, HTTPS, LDAP, Apache, HP-UX, Solaris, Sales Enablement, SaaS, Microsoft SQL Server, Sales Engineering, Superior Client Service, Security