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Christina Dougherty

Communications Coach

Accomplished Veterinary Leader at VCA ►Recruiting | Training & Development | Leadership| Coaching | Communications

Greater Philadelphia Area

Section title

Christina Dougherty's Email Addresses & Phone Numbers

Christina Dougherty's Work Experience

Pet Partners LLC

Communications Coach

Wilton, NY

University of Pennsylvania

Communications Coach and Primary Care Service Veterinarian

January 2016 to June 2017

3900 Delancey Street, Philadelphia, PA. 19104


Veterinary Development Specialist

March 2013 to October 2015

Exton, PA

Christina Dougherty's Education

Westminster Choir College

University of Pennsylvania

Veterinary Medical Doctor, Veterinary Medicine

1981 to 1985

Chestnut Hill College

Bachelor’s Degree, Biology, General

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Christina Dougherty's Estimated Salary Range

About Christina Dougherty's Current Company

Pet Partners LLC

Frequently Asked Questions about Christina Dougherty

What company does Christina Dougherty work for?

Christina Dougherty works for Pet Partners LLC

What is Christina Dougherty's role at Pet Partners LLC?

Christina Dougherty is Communications Coach

What is Christina Dougherty's personal email address?

Christina Dougherty's personal email address is t****[email protected]

What is Christina Dougherty's business email address?

Christina Dougherty's business email addresses are not available

What is Christina Dougherty's Phone Number?

Christina Dougherty's phone (**) *** *** 338

What industry does Christina Dougherty work in?

Christina Dougherty works in the Veterinary industry.

About Christina Dougherty

📖 Summary

Communications Coach @ Pet Partners LLC Wilton, NYCommunications Coach and Primary Care Service Veterinarian @ University of Pennsylvania Worked with fourth year students on Primary Care rotations to hone communications skills with clinical applications. Coordinated and coached communications laboratories for first and third year students. Organized second year course (Introduction to Clinical Veterinary Medicine) which included clinical and communication training. Began to develop a clinical skills lab for students from first through third years. From January 2016 to June 2017 (1 year 6 months) 3900 Delancey Street, Philadelphia, PA. 19104Veterinary Development Specialist @ Zoetis Managed a staff of veterinarians and technicians to provide superior technical support in response to customer inquiries and complaints. Managed scheduling of staff and consultant veterinarians to ensure high level of customer service at all times. Supported the management of cases with legal, media or public relations sensitivity by authoring and supplying case summaries to Legal team, crafting response letters and representing Zoetis in legal actions. Oversaw reimbursement decisions on complaints, and partnered with Director in the development and monitoring of personnel, capital and operating expense budgets for the department.TRAINING & DEVELOPMENT• Created consistent asynchronous product related learning modules and training review programs in Learning Management system for use across teams within the department. • Established training and development protocols for the specific veterinary professional teams to provide superior levels of customer service, while maximizing the effectiveness and efficiency of all colleagues.MENTORING & COACHING • Mentored team members to help accelerate personal growth and development within Zoetis.• Supported Learning and Development by providing appropriate coaching and mentoring opportunities for direct reports to support Field Force new hires in Phase training programs. From March 2013 to October 2015 (2 years 8 months) Exton, PARecruiting and Professional Relations Director @ VCA Mid-Atlantic Region, US (DE, MD, PA, VA)Veterinary Manager @ Pfizer Maintained and managed a staff of veterinarians and technicians to provide superior technical support in response to customer inquiries and complaints. REGULATORY COMPLIANCE• Evaluated and monitored compliance with corporate guidelines to maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance database. • Monitored quality and accuracy of data collection by team members as well as adherence to customer service and communications guidelines within the department. Assured that compliance rate to regulatory protocols for submissions was greater than 98%.CROSS-FUNCTIONAL COLLABORATION• Interacted with Marketing/New Products Marketing, Outcomes Research, Sales, Learning and Development, and other business units to ensure alignment of messages and policies directed toward both internal and external customers. Developed talking points for responses to queries abput Zoetis products on public forums such as VIN (The Veterinary Information Network).• Liaised with Corporate Accounts team to offer superior companion animal and equine product support to business partners such as Banfield, VCA, VMG, NVA, etc. From July 2003 to March 2013 (9 years 9 months) Exton, PA

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In a nutshell

Christina Dougherty's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

4 year(s), 7 month(s)

Christina Dougherty's Willingness to Change Jobs



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