Tina Bristow's Email Addresses & Phone Numbers

📖 Summary

Specialties: Adaptable with a strong sense of organisation and the ability to handle matters of detail to effectively see a project through to conclusion. A people manager who builds informal warmth among its members, but with a strong dedication to getting the job done on time and to the right standard. Outgoing and direct, but remaining fair in a balanced way. A genuine desire to be around people, and having the opportunity to combine my own talents with the strengths of others.Office Manager @ Reporting to the Head of Development, the role will support both the Product Development and Construction teams within Gatwick Airport. The Development team consists of around 200 staff and is accountable for the delivery of the Airport’s Capital Investment Plan, managing around 100 live projects at any given time. The role is designed to standardise office functions for Development’s wide remit and to improve existing processes so that all of the teams are working at their best. Use of personal drive and motivation to influence behaviours and achieve targeted outcomes will be a key requirement of the role. Direct and functional line management for the Administration and PA functions. Wellbeing and Workspace champion to support the wider provision of the team's health and safety. From November 2012 to Present (3 years 2 months) PMO & Project Support Manager @ From November 2012 to Present (3 years 2 months) National Accounts Office Manager @ Working with the Director of National Accounts, this multi-facteted role supported the delivery of proactive relationship management programmes with key distribution partners and clients. Working cross functionally within the business, and at all levels to ensure that relationships were managed to deliver value to all parties. People management responsibilities held for a team between 6 and 15 headcount. From 2006 to 2011 (5 years) Advocate Manager @ The role focused on the direct relationships forged between our key market brokers. Supporting the wider team of National Account Managers and Board members with the provision of high quality reports and statistics with regular analysis & reporting. Input into, and team representation on strategic development activities and frequent review and distribution of reliable external news vehicle extracts. Proposals & recommendations to senior management for corporate events for the National brokers including detailed and up to date biographies and background information for review. From 2001 to 2006 (5 years) Disputed Claims Assessor @ The role involved the re-assessment of all declined PHI claims. Customer satisfaction was of the essence with prompt service required by our clients. External client visits complemented the service when a contentious issue arose which required further indepth discussion. The role required sensitivity to the potential impact on our business when under threat from media publicity and legal proceedings. There was a strong need to demonstrate the ability to manage a high degree of conflict on an ongoing basis and to defend decisions in the face of adversity. All decisions were communicated both verbally and in writing to all parties concerned, in a clear and precise manner. My allocated block of business was inclusive of some of the larger brokers in the country. From 1996 to 2001 (5 years) Customer Service Executive @ The role involved interviewing all TSB customers requiring the various products available in Retail Banking including Mortgages and other Personal Lending. The job specification required clear identification of customer needs and the provision of an appropriate customer care service. Appointed to “Team Leader” of 12 other members of staff, to assist with their ongoing training needs, in line with TSB’s level of customer service charter. From 1988 to 1996 (8 years) HND, Business Studies with Travel & Tourism @ Lancaster & Morecambe College From 1985 to 1987 A levels @ St Mary's 6th Form College, BlackburnO Levels @ St Thomas Aquinas RC High School, Darwen Tina Bristow is skilled in: Management, Insurance, Employee Benefits, Training, Relationship Management, Leadership, Risk Management, Change Management, Business Development, Business Process Improvement, Health Insurance, Performance Management, Interviews, Customer Service, Income Protection