Strategic IT executive with career-long record of promotion, stakeholder satisfaction, team building and business relationship management.

IT Director @ Key business partner and member of Division Executive Leadership team. Point person for all Division IT activities (retail and non-retail) while fostering an environment of service and collaboration with the Division and Corporate teams. Works across functional areas to best represent the business needs based on feedback and input from the division and corporate teams. Manages the activities and personnel associated with providing technical services to internal customers and stores by identifying, prioritizing, and confirming solutions to current issues and long term needs. Helps define requirements for standard services and/or solutions for Division Offices and Retail Stores, helping coordinate mergers/acquisitions and business reorganizations as they affect the service area. From May 2015 to Present (8 months) Houston, Texas AreaIT Director @ Senior IT leader within Region. Serve as a key business partner on the Region senior leadership team providing counsel on all Information Technology related issues and initiatives. Leads, develops and directs a team of distributed IT Managers in the execution of IT initiatives and Field Infrastructure Support within the region. Responsible for forming strategic partnerships with region leadership to develop and implement improved business processes in support of region business objectives. Financial responsibility for all technology related requirements within the region. From January 2011 to May 2015 (4 years 5 months) IT Manager @ Key IT partner to the Market Unit business leadership providing counsel on all Information Technology related issues and initiatives. Leads, develops and directs a team of Technical Analysts in the execution of IT initiatives and Field Infrastructure Support within the Market Unit areas. Manage service delivery through SLA’s and metrics to reach operational excellence within the territory. From January 2008 to December 2010 (3 years) Portland, Oregon AreaIT Lead/Supervisor @ Lead team of IT analysts in the areas of Technical Support, Project Management and IT Service Delivery. Act as liaison between IT and the business for all technology related items. From 2005 to 2008 (3 years) Portland, Oregon AreaIT Business Analyst/Project Manager @ Primary liaison between IT and the business. Led all hardware and software technology deployments within the Northern California and Northwest Market Units. From 2000 to 2005 (5 years) District Sales Manager @ Led sales and merchandising staff for geographic area responsible for 1.8MM cases annually. Developed and implemented pricing/marketing strategy for independent grocers. Developed and implemented merchandiser training program that was incorporated enterprise wide. Led project implementation of sales handheld. From 1995 to 2000 (5 years) Account Manager @ From 1992 to 1995 (3 years)

Tim Pfister is skilled in: Business Relationship Management, Leadership Development, Strategic Partnerships, ITIL v3 Foundations Certified, IT Service Management, Team Leadership, Negotiation, Program Management, Strategic Planning, Research, Public Speaking, Technical Support, Operating Budgets, Coaching & Mentoring, Cross-functional Team Leadership