Co-Founder and CEO @ Talkdesk is a cloud based, SaaS, easy-to-use solution that allows companies to create a call center in the browser in less than 5 minutes, with no overhead costs. Extremely flexible and easily scalable, it adapts and grows side by side with your business. Whether you are looking to improve support quality to increase customer satisfaction and build loyalty, maximize sales or expand the reach of your company to go global, Talkdesk will help you reinvent the way you do business over the phone. From August 2011 to Present (4 years 5 months) San Francisco Bay AreaResearcher @ From October 2009 to August 2010 (11 months) Developer @ Built applications to analyse promotions which increased its ROI. From July 2009 to January 2010 (7 months)

MSc, Network and Telecommunications @ Instituto Superior Técnico From 2008 to 2010 MSc, Computer Science @ KTH Royal Institute of Technology From 2009 to 2009 BSc, Network and Telecommunications @ Instituto Superior Técnico From 2005 to 2008 Tiago Paiva is skilled in: Software Development, MySQL, JavaScript, Java, Node.js, Ruby on Rails, Ruby, Programming, SaaS, Software Engineering, PHP, Cloud Computing, Web Development, Java Enterprise Edition, Web Applications, Mobile Applications, Web Services, Distributed Systems, Open Source