Thomas P.'s Email Addresses & Phone Numbers

📖 Summary

- Excellent ability to multitask and prioritize in fast paced environment. - Rational thinking, analytical problem solving and decision-making - Assertive with natural leadership. - Good people management skills. - Promote teamwork approach and able to drive and work in international and virtual team - Consulting to business to develop and execute tactical plan to meet customer satisfaction.Head of Storage Operations at Atos IT Solutions and Services @ Offshoring, Outsourcing, Cloud enablement, Storage Improvement, Automation From March 2015 to Present (9 months) Munich Area, GermanyGlobal Competence Center Manager / Manager Cloud Storage IaaS @ - Managing the managed storage cloud service storage dept. for Germany (EMC, NetApp, HDS etc.) - Global Competence Center Manager for NetApp Storage technology at ATOS - Managing a team >50 direct reports - Budget responsibility - Off-shoring/Outsourcing From January 2014 to February 2015 (1 year 2 months) Munich Area, GermanyManager NAS Storage Germany @ • Managing NAS storage local and remote teams from Germany • Responsable for NAS Storage Infrastructure • Budgeting and managing external and outsourced resources • Running Off-shoring and near shoring projects • Change management incl. planning and initiating projects and resources. • Manage a team of >25 Administrators and Storage Architects • Managing internal/external customer’s issues, critical situations or escalations. • Reporting to different management levels up to executives • Project board member for multiple projects incl. a global project for rolling out new technology From July 2013 to December 2013 (6 months) Munich Area, GermanyTechnical Support Manager @ As a Manager of Technical Support at NetApp you provide direct supervision to Technical Support Engineers and Escalation Engineers in the function. Technical Support Engineers work individually and as part of a team committed to diagnosing, reproducing, and fixing customer software and hardware issues. They troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. Escalation Engineers provide engineering support, to large and strategically important customers, customer support personnel, and field support staff who are focused on diagnosing, troubleshooting, repairing and debugging NetApp products. The Manager of Technical Support must possess excellent customer service skills and technology know-how needed to work successfully in high-pressure, time sensitive situations where customer satisfaction is the ultimate goal. Essential Functions: - Provide direction and supervision to Technical Support Engineers and Escalation Engineers who provide the following support: - Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs - Develop and implement new projects, policies and procedures for the department(s); and ensure that project goals are met. - Develop an annual budget collaboratively with senior management. - Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems. - Take responsibility for results, including costs, methods and staffing. From June 2010 to April 2013 (2 years 11 months) Amsterdam Area, NetherlandsTechnical Support Engineer @ As a Technical Support Engineer you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges. - Resolve Warranty, Top Enterprise and SupportEdge Premium customer problems via the telephone, the web or Autosupport. - Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. - Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise. - Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. - Create new knowledgebase articles to capture new learnings for reuse throughout the center. - Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for the customer. - Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications. - Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise From October 2008 to June 2010 (1 year 9 months) Amsterdam Area, NetherlandsTechnical Support Engineer @ Providing technical support to CA customers via Phone & E-Mail for Brightstor ArcServe for Windows and Unix/Linux OS. Summarizing, analyzing and debugging software & tape library issues related to Arcserve Backup Software and provide solutions. As part of the troubleshooting it was necessary to reproduce the issues in own lab and diagnose customer network infrastructure and hardware. Using different tools to analyze and performance issues was a necessity. From October 2003 to September 2008 (5 years) Dortmund Area, GermanyE-Commerce Project Manager @ As an ecommerce project manager at Globuy AG i was responsible for overseeing and managing employees and web developers who create, implement and perform continuous maintenance on a company's central ecommerce website system. To accomplish this, an e-commerce manager must develop a plan that is in line with a company's overall mission statement to sell products or services online for both B2B and B2C. In order to implement the customer’s end product in a shop-in-shop system and manage the online money transactions and logistic, it was crucial to understand the supply chain management of the respective company’s eco system. Which was needed to implement on the ecommerce shopping system in order to meet SLA's. The ecommerce manager works with marketing team to find ways to raise awareness of products sold at the ecommerce site. From October 2000 to November 2001 (1 year 2 months) Cologne Area, GermanyPrince2, Project Management @ Knowledge Academy From 2013 to 2013 Certifications, Cisco, Novell, Microsoft, IBM DB2 @ IBM Global Training Services From 2002 to 2003 Associate's Degree, Business/Commerce, General @ Vocational business school - Chamber of Commerce, Bochum, Germany From 1992 to 1996 Thomas P. is skilled in: NetApp, CCNA, CCDA, Network Design, Certified Novell Engineer, Microsoft Certified Systems Engineer, Arcserve, Backup Exec, Brocade Fibre Switches, NetApp Filers, VMware ESX, Support Management, People-oriented, Outstanding interpersonal communication skills, Storage