Executive Summary
Name: Tamer Abdelmoneim Rahmy
Age: 47 years
Marital Status: Married with two children
Place Of Birth: Egypt, Cairo
Education: Graduated 1990 from Faculty of Commerce, Business Administration, Cairo University
Went to Gardner Webb College - N.C, USA, American University in Cairo
French Primary & Secondary schools Lycee Elhoreya (Bab Ellouk), College De La Saint Famille (Jesuite)
Current Job: A. General Manager Saudi Automotive Services Company (SASCO) (SAE), Saudi Arabia
Work Experiences:
• Sales & Marketing Director ExxonMobil (SAE), Egypt 3.0 years
• Manager Company Operated Sites ExxonMobil (SAE), Egypt 3.8 years
• Retail Sales Manager ExxonMobil (SAE), Egypt 3.7 years
• CORS Site Operations Manager ExxonMobil (SAE), Egypt 3.1 years
• Merchandising Manager ExxonMobil (SAE), Egypt 2.3 years
• Multiple Territory’s Manager Mobil Oil (SAE), Egypt 4.9 years
• Credit Officer Barclays Bank, Egypt 1.3 years
• Sales Executive Yellow Pages, Egypt 1.0 year
• Product Import & Sales Consultant Khater Trade Co., Egypt 2.9 years
Languages: Arabic mother tongue, fluent English and French.
Computer Skills: Expertise in all main Microsoft programs (Excel, Word, Power Point, Access…)
Major Training
Courses: Global Leadership Program, Brussels
Enterprise Leadership program & Manager Forum, Insead, Paris
Driving productivity through change, Cairo
On The Run Management course at Center Of Retail Excellence of Mobil Oil in Virginia, USA
Retail Excellence training course at Center Of Retail Excellence of Mobil Oil in Virginia, USA
COO & A. General Manager @ - Obtains profit contribution by managing staff; establishing and accomplishing business objectives.
- Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning account abilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
- Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
- Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
- Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
- Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed. From December 2014 to Present (1 year 1 month) Sales & Marketing Director @ Role Statement:
•Manages the effective execution of Global Retail Strategies, Systems and best practices at the functional level in a manner consistent with the fuels vision to optimize affiliate profitability.
•Effectively managing area Managers to deliver excellence in execution of ExxonMobil Customer offer and flawless operations resulting in optimal retail profitability.
Key Account abilities:
•Accountable for achieving KPI objectives based upon Flawless operations (SHE, Controls and Quality Assurance) Sales, profitability, customer satisfaction and employee development.
•Responsible for the Motor Fuels performance as well as the None Fuels Income of the Dealer Operated Sites.
•Ensures appropriate support/coaching is provided for Area Managers as well as Territory Managers to anticipate & resolve business issues.
•Ultimate responsibility for the profitability of the Retail Dealer Operated Sites.
•Sponsors customers driven initiatives that emphasizes the importance of establishing professional relationships with customers as well as Government parties like Egyptian Governmental Petroleum Company (EGPC), Ministry of Supplies and others.
•Understands customer expectations and incorporates customer needs into business.
•Builds a powerful sense of ownership and team work and spearheads Gatekeeping principles.
•Effectively leads a flawless operation to deliver value to customers and results to Company maintaining a high standard of Safety and business conduct and emphasizing that Company cares not only for business results but also how attained.
•Ensures safe operations via application of Operating Integrity Management System OIMS, SHE and controls methodologies.
•Ensures timely and effective execution of retail strategies.
•Stewards actual results utilizing comparisons to approve plans and/ or benchmarks and ensures corrective actions are developed and implemented as required. From September 2011 to December 2014 (3 years 4 months) Company Operated Sales & Operations Manager @ Role Statement:
•Responsible for sales of motor fuels, convenience products and other backcourt offers through the Company Operated Retail Sites (CORS).
•Accountable for achieving KPI objectives based upon flawless operations ( SHE, Controls & Quality Assurance Sales, profitability, Customer satisfaction & Employee development).
•Ultimate responsibility for the profitability of the CORS Retail business in Egypt.
•Manage All CORS ( Fuels & CR ) Financial related execution and ensure sound & accurate book keeping activities.
•Lead role for the oversight of Fuels Marketing Convenience Retailing & Category Management Programs including Convenience products selection, pricing, promotion, merchandising and C- Retail Supply chain optimization .
•Manage the execution of CORS chain offers & ensure Customers satisfaction.
Key Account abilities:
•Accountable for overall business results, KPIs for the Company operated Business.
•Accountable for both near term and longer term performance versus Strategy.
•Ensure that CORS Retail investments achieve their objectives & monitor performance through the annual site reappraisal process.
•Ensure the effective implementation of COE strategies / plans via the Retail CORS sales force in country.
•Ensure that the interfaces between Retail CORS sales and the COEs including Lubes are aligned and working in harmony.
•Support COE studies & initiatives as appropriate and manage interfaces with key internal/external stakeholders of the CORS business.
•Accountable for Company Operated Site Activities (on site staff hiring , developing , offering, training & on site execution )
•Define individual performance objectives for all direct functional reports. From January 2008 to August 2011 (3 years 8 months) EgyptRetail Sales Manager -North Area- @ Position Purpose:
•Ownership of results in sales of motor fuel, lubes and other backcourt offers through the Retail chain.
•Accountable for achieving the KPI objectives based on SHE, sales, and profitability.
•Customer satisfaction and employee development.
•Scope of Responsibility (in U.S. Dollars):
Sales Realization M$ 204.6
Number of Outlets 216
Gross Margin / Income M$ 22.84
Sales Volume MBBL 8.0
Expense Budget M$ 2.4
•Employee supervised: 7 Territory Managers from 1 to 11 years experience in the company.
Principle Accountabilities:
•Accountable for business results, Key Performance Indicators (KPIs), effectiveness of investment program and Retail business scorecard.
•Accountable for achieving company objective of maintaining safe, incident free operations by assuring effective compliance to the Operation Integrity Management System (OIMS) procedures and implementation plan.
•Direct territory managers to maximize sales, minimize operating cost, and improve returns with a view to realizing objectives.
•Manage TAR (Total Account Receivable) control process to minimize outstanding accounts and increase cash security.
•Promote sales and increase market share through analyzing market potential, growth and competitive developments / best practices. Participate in developing local strategy studies.
•Flawless execution / implementation of marketing programs / brand strategies and new business growth opportunities.
•Ensure proper protection and utilization of Company properties, monitor status of Company outlets and performance.
•Establish, manage and maintain good relations with Government bodies / external relations & Manage dealers relations to ensure ExxonMobil (EME) interests are maintained and advanced. Ensure customer satisfaction through all classes of trade.
•Coach, train and develop territory managers and dealers. From June 2004 to December 2007 (3 years 7 months) EgyptCompany Operated Site Operations Manager @ Role Statement:
•Business manager accountable for all aspects of on-site operations for Egypt company-operated stores/sites, effectively managing store personnel to deliver excellence in execution of the EME customer offer and flawless operations resulting in optimal retail profitability.
•HR Responsibilities to provide appropriate coaching, recognition and rewards to maximize employee performance, and ensure personnel appraisal and development processes are properly administered.
•Ensure implementation of Loss Prevention System at all CORS stores and confirm that employees understand and comply with requirements for reporting and investigating incidents.
•Ensure facilities are operated in accordance with regulatory and Company standards and appropriate steps are taken to identify and resolve Maintenance and repair issues.
•Ensure that customer service standards are consistently met and process identified to resolve issues impacting customer satisfaction is working effectively.
•Ensure implementation of motor fuel and C-Store product pricing decisions and provide pricing/margin feedback.
•Ensure that stores are merchandised according to approved plan-o-gram, retail programs are properly executed and vendor issues are resolved timely.
•Develop forecasts and corresponding action plans to achieve expense targets.
•Ensure proper utilization of labor cost model.
•Ensure proper resolution of issues identified via on-site and off-site control and compliance reviews.
•Ensure irregularities are identified, investigated and communicated to business management in a timely manner.
•Ensure that all processes in place to identify and minimize financial exposure are utilized and working effectively.
•Identify and communicate internal policies and procedures that are ineffective to process owners Competencies.
•Managing “On the Run” stores as well as any retail locations operated directly by the company. From May 2001 to May 2004 (3 years 1 month) Dealer Operated Territory Manager @ Position Purpose:
Manage the relationship between EME and dealer network in order to maximize profitability & value for all parties. Provide hands on counseling regarding implementation of marketing plan, continuous development for dealers & station personnel, site maximization via profit center analysis & ensuring the required standards are upheld. Conduct business to align with balanced scorecard objectives.
Scope of Responsibility (in U.S. Dollars):
Sales Realization M$ 41.8
Number of Outlets 29
Gross Margin / Income M$ 4.4
Sales Volume MBBL 1.29
Expense Budget M$ 0.4
Principle Accountabilities:
1.Ensure the effectiveness of communication between EME and the Dealers in his territory through conducting monthly (regular) visits that focus on EME / Dealer profitability, financial analysis, counseling on retail factors and merchandising elements with emphasis on improvement of customer buying experience.
2.Accountable for achieving company’s safety objectives and incident prevention measures in marketing outlets through the implementation of Retail OIMS procedures.
3.Solicit Dealer buy-in on partnership strategies, conduct territory meetings to ensure consistent messages are sent to dealers on company programs and strategies & support the implementation of the marketing plan with emphasis on delivery of world class customer service.
4.Analyze, evaluate and highlight deficiencies in dealer performance, and provide O.J.T. to Dealer and his staff, as well as recognizing Dealer achievements. Place emphasis on Dealer input into business strategies.
5.Collect and analyze competitive information, community affairs updates, legislative issues impacting the business. Communicate information on current business environment.
6.Coordinate with CSC to ensure smooth supply of products to outlets and effective maintenance system to S/St.’s equipment. Up-date and recommend any changes in Dealer's approved credit and solve financial problems including overdue. From January 1994 to December 1998 (5 years) Credit Officer @ Studying customer loans and writting loan proposal to management to get endorsement.. From January 1992 to December 1993 (2 years) Sales Representative @ Selling advertising spots in the Yellow Pages directory... From September 1990 to December 1991 (1 year 4 months) Import & Sales Consultant @ Consultant for product to import... From June 1988 to December 1991 (3 years 7 months)
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General @ Cairo University From 1990 to 1991 Bachelor of Business Administration (B.B.A.), Business Administration and Management, General @ Gardner-Webb University From 1988 to 1989 Bachelor of Business Administration (B.B.A.), Business Administration and Management, General @ The American University in Cairo From 1986 to 1987 High School, High School/Secondary Diplomas and Certificates @ Lycee Elhoreya Babellouk From 1985 to 1986 Junior High School, Junior High/Intermediate/Middle School Education and Teaching @ Lycee El Haram From 1983 to 1984 Elementary, Elementary Education and Teaching @ College DE LA Sainte Famille Caire From 1975 to 1982 Tamer Rahmy is skilled in: Petroleum, Gas, SAP, Energy, Retail, Oil/Gas, Procurement, Negotiation, Upstream, Sales, Logistics, Business Planning, Analysis, Forecasting, Teamwork