I'm an IT Professional with expertise in Windows systems and Linux environments. Until recently I've been a Systems Administrator at Marketing Resources Inc. where, over the span of 5 years, I have gained valuable experience and developed many great relationships. As of beginning of 2015 I moved to Sydney to find new opportunities and take on new challenges. I'm looking forward to living in Australia and expanding my IT skill set as well as gaining new perspective on life. I have an experience in LAN and WAN technologies. I'm also experienced in working within highly competitive IT sectors in customer facing roles. I'm highly adaptable and able to maintain intense workloads without losing on quality and customer service. Finally, I'm a quick learner who is skilled in problem solving, great communication, and conflict resolution. CAREER HIGHLIGHTS: 7 years’ of experience with network appliances such as firewalls, VPNs, routers and switches. 5 years’ experience supporting domain environments including VMware, LINUX in a LAN environment. Proficient in software installation, maintenance and support. Strong experience with Microsoft Server 2003/2008/2012 and Exchange. Highly organized and able to effectively manage multiple projects with shifting priorities. Excellent communication skills and strong commitment to customer-service. Detail-oriented with strong reasoning skills and the ability to think outside the box. Profession and able to maintain strictest work confidentiality as required.

Network/Systems Administrator @ • Designed infrastructure and managed expansion to a new Chicago downtown office, including: procurement of hardware and software, Ethernet wiring, Point-to-Point fiber connection, systems configuration, testing and optimization • Managed Windows Server 2008 R2 domain, including DNS, DHCP, AD, GPOs • Migrated an assortment of aging servers over to a single VMware ESXi host machine • Deployed openBSD based router/firewall, including writing custom rules and setting up queues to optimize network traffic • Configured and deployed new ticketing system (osTicket) to improve communication and ticket turnover rate • Migrated from Google Docs based documentation to self-hosted Wiki (DokuWiki), which authenticates users via Google API • Set-up and maintained Nagios/Icinga monitoring system, responded to alerts and warnings • Administered Active Directory users, computers, domains, trusts, and group policies for all users among all locations • Migrated from old backup software to new self-hosted Druva inSync backup solution From April 2009 to December 2014 (5 years 9 months) Desktop Support Engineer @ • Provide technical support to businesses and individuals ensuring maximum levels of customer service • Prepare computers for installation or dismantling for recycling • Install operating Windows and Linux systems and environments as needed • Configure and install hardware as required depending on company departments • Place complex networks using cables, routers, modems and wireless devices • Carry out routine computer hardware care responsibilities to ensure system efficiency • Execute preventive maintenance duties such as refining security protocols and running antivirus updates • Maintain logs for all computer activities for reference materials in case of system failure • Supply technical assistance to employees in other departments and company offices • Provide proactive monitoring and precautionary hardware maintenance for all company locations From October 2008 to April 2009 (7 months) Field Engineer @ • Install and troubleshoot standard computer networks • Independently repair individual and isolated PC problems • Ensure appropriate setting up of compound computer networks by organizing and coding systems of wires and cables • Identify computer problems using specific diagnostic and repair tools • Set up, check and maintain a range of private computing and office network systems • Assemble and document all system procedures as guidelines for new employees and reference materials for computer technicians From February 2006 to October 2007 (1 year 9 months) Desktop Support Analyst @ • Provide technical support for 200+ users and ensure proper maintenance of workstations, printers, and peripherals • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware • Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades From November 2004 to February 2006 (1 year 4 months) Greater Chicago Area

Associate of Science (AS) CIS, Network and System Administration @ Harper College From 2011 to 2013 Tad Swider is skilled in: Email Marketing, Network Administration, Social Media Marketing, Technical Support, Virtualization, Marketing, Online Advertising, Windows Server, Hardware, Servers, Computer Hardware, VMware, Networking, Routers, Linux