IBM Software Asset Manager, Governance and Compliance @ IBM Software Group A/NZ
Manager Sales Operations @ IBM Software Group Growth Markets
Sales Operations Manager @ IBM Asia Pacific, Software Group
BBusuness, Accounting @
University of Technology Sydney
I am a highly skilled and experienced Software Asset Licensing Manager and Business Operations Manager. A Qualified CPA with 16 years of extensive IT industry experience with IBM Software Group, IBM Services and IBM Audit and Controls organisations. I am an extremely diligent and hard working professional with strong Client facing, leadership, interpersonal, analytical and negotiation skills.
I am a highly skilled and experienced Software Asset Licensing Manager and Business Operations Manager. A Qualified CPA with 16 years of extensive IT industry experience with IBM Software Group, IBM Services and IBM Audit and Controls organisations. I am an extremely diligent and hard working professional with strong Client facing, leadership, interpersonal, analytical and negotiation skills. With a wealth of knowledge of the Asia Pacific Business markets I have managed and led effectively cross diverse teams, cultures and business areas. I am also fluent in Mandarin Chinese.
IBM Software Asset Manager, Governance and Compliance @ Lead reviews and engagements which ensures IBM A/NZ Clients are operating within the terms and conditions of IBM Software License Agreements.
Program manage reviews in accordance with IBM WW Global Software Governance policy and process requirements.
Collaborate with Client C - Level Officers and Third Party Reviewers (Deloitte / KPMG) through the end to end Licensing Review Process to Resolution. Manage and resolve issues, draw on IBM resources, expertise to achieve correct licensing position, strong governance and best possible value outcome for the Client and IBM. From January 2014 to Present (2 years) Sydney, AustraliaManager Sales Operations @ Manage Sales Resource Allocation, incentives, coverage and territory alignment, Business Controls, Infrastructure Tools, systems and Programs supporting the IBM Growth Market software Sales Business. From September 2011 to December 2013 (2 years 4 months) Sydney, AustraliaSales Operations Manager @ Sales Operations Manager IBM Software Group, Asia Pacific
Advise and support the Information Management Brand Vice President in managing a US$400M Soft-ware business across the Asia Pacific growth market through executing superior Sales Management Processes to ensure all regional Sales teams achieve Client satisfaction and overall IBM business and financial objectives.
Manage and execute the sales cadence process to ensure superior pipeline improvement and opportunity progression to achieve targets
Manage and execute all budgeting, resource planning and revenue forecasting processes.
Analyse business performance and provide accurate and reliable business intelligence, performance metrics and trusted business advice to the Vice President and senior management team to enable sound decision making
Manage and drive strategic business growth and Marketing initiatives across the AP geography.
Support business acquisition integrations and transition business operations of new business brought into the Brand.
Drive continuous business processes and system improvements to achieve operational excellence.
Prepare, report and present on status of Business performance to Global HQ
Overall achieved strong year to year revenue growth in software revenue for IBM. From August 2010 to December 2011 (1 year 5 months) Business Operations Manager @ Business Operations Manager, IBM Global Technology services A/NZ
Manage and support the Strategic Outsourcing Services Executive in executing the business governance model for 27 Customers / Contract in NSW & Qld to ensure customer expectations are met and IBM Revenue, GP targets are achieved.
Manage Sales Cadence process to drive SO opportunity discussion and pipeline progression with Sales and Project Executives.
Lead the strategic management forum focusing on business model, cost take out, growth initiatives and future state of business.
Manage and drive all Client satisfaction programs (Set / Met and CERS).
Own and manage opportunities roadmap to ensure best and worst positions are accurately represented.
Forecasting deal signings and revenue coverage
Drive the contract health reviews with Account teams, Sales and Finance focusing on Revenue, cost and GP, AR and general business.
Manage and report on business performance on the financial, contractual, delivery and commercial aspects of Business to APHQ
Manage and drive all Compliance, Controls programs and SOX reporting to ensure effective issue Remediation, risk management and Audit readiness
Overall, delivered YTY improvement in Customer Satisfaction, improved GP position and satisfactory audit /compliance status. From December 2008 to July 2010 (1 year 8 months) Compliance and Assurance Specialist - Team Lead @ Actively identify business risks to management and assist in determination of risk mitigation strategies and support of remediation activities.
Assess, analyse and report to management on the overall Controls health of operations and Sarbanes Oxley (SOX) Compliance
Provide education, consultation, support on internal controls, SOX, internal audits and customer SAS70 / AUS810 audits to Accounts across A/NZ supporting over 80 Strategic Outsourcing Customers.
Perform proactive business reviews and make practical value add recommendations to management by identifying key control and compliance issues.
Coordinate, facilitate and report organisational Management Self Assessment Program.
Provide leadership, guidance and mentoring to team members
Led and managed Satisfactory internal / Customer Contract audits and reviews
Deployment of Audit Management and Scheduling systems in A/NZ
Program management and deployment of SOX in Australia. From September 2005 to November 2008 (3 years 3 months) Internal Auditor @ Conducted and lead risk-based onsite operational audits for IBM business units across all lines of business throughout Australia, Japan and China.
Conduct proactive reviews and education on Controls and audit across Asia for new parts of the IBM organisation.
Conduct special investigations / projects
Improved overall internal controls through identifying significant business risks and making value add recommendations to management in various operational areas. From October 2003 to December 2004 (1 year 3 months) Advisory Business Controls Analyst @ Perform risk and controls / compliance operational reviews in person; Document and present all findings and recommendations to Senior Management
Consolidate, analyse and report Management control self assessment results for Corporate HQ in US.
Design and implement control self assessment programs for new businesses.
Execute and manage Business Conduct Guidelines Certifications for Asia Pacific.
Provide ongoing controls education and advice to regional Focal Points.
Improved overall efficiency and effectiveness of management self assessment program for the Asia Pacific region.
Improved overall awareness, understanding and focus on controls and risk management through business reviews and education programs. From January 2001 to September 2003 (2 years 9 months) Business Controls Analyst @ Perform control self assessment reporting and issues management.
Conduct and support various controls reviews and audits.
Assist with design, documentation and implementation of new processes.
Supervise the Technology Helpdesk for the Aquatic Venue.
Contributed to the overall success of the Olympic project by assisting management in identifying key business exposures and implementing effective risk management strategies. From May 1999 to December 2000 (1 year 8 months) Internal Auditor @ Responsibilities
•Internal Auditor:Conduct operational audits for each state and branches. Perform internal investigations and due diligence activities.
•Management Accountant: Execute and manage monthly financial reporting activities. Prepare annual Budgets and on-going forecasting activities.Conduct regular reconciliations and variance Analysis.
Achievements; Improved overall controls health through identifying material risks, Provided accurate and timely financial information to management in making critical business decisions.
Successful Implementation of major software applications. From November 1995 to April 1999 (3 years 6 months)
Accounting @ CPA Australia From 1997 to 1999 BBusuness, Accounting @ University of Technology Sydney From 1993 to 1996 Bachelor degree of Business @ University of Technology Svetlana Ding is skilled in: Team Management, Financial Forecasting, Accounting, Business Process, Leadership, Risk Management, Management, Internal Controls, Business Intelligence, Program Management, Forecasting, Finance, Sales Operations, Budgets, Outsourcing, Business Strategy, Integration, New Business Development, Business Process Improvement
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