UI Designer / Business Analyst @ BillingZone From 2001 to 2002 (1 year) Practice Manager @ eJiva From October 1999 to November 2000 (1 year 2 months) Experience Research Director @ Mad*Pow From November 2014 to June 2016 (1 year 8 months) Boston, MAAssociate User Researcher @ Pearson Education From October 2011 to December 2011 (3 months)...
UI Designer / Business Analyst @ BillingZone From 2001 to 2002 (1 year) Practice Manager @ eJiva From October 1999 to November 2000 (1 year 2 months) Experience Research Director @ Mad*Pow From November 2014 to June 2016 (1 year 8 months) Boston, MAAssociate User Researcher @ Pearson Education From October 2011 to December 2011 (3 months) Boston, MAUser Research Intern @ Aclara From June 2011 to August 2011 (3 months) Wellesley, MASenior Consultant @ Telescope Consulting From July 2004 to July 2005 (1 year 1 month) Information Design Team Lead @ FreeMarkets From 2002 to 2004 (2 years) User Interface Designer @ Redleaf From November 2000 to March 2001 (5 months) Associate Director, UX Research @ Tripadvisor Needham, MASr. Manager, Research & Usability @ Tripadvisor From May 2018 to March 2020 (1 year 11 months) Needham, MAPrincipal User Researcher @ Insulet Corporation Conduct user research with Type 1 diabetic patients to understand their needs and desires. Translate that research into actionable recommendations for medical devices. From June 2016 to May 2018 (2 years) Billerica, MAPart-Time Lecturer @ Northeastern University College of Professional Studies Instructor for Usability of Mobile Digital Media, Fall 2014 From September 2014 to December 2014 (4 months) Boston, MAAdjunct Faculty, Human Factors in Information Design program @ Bentley University Created curriculum for Mobile Design course, and teach it on a yearly basis. Waltham, MASenior Experience Researcher @ Mad*Pow Lead multiple projects to conduct formative and evaluative user research. Work closely with designers to incorporate research findings into designs. Experience in multiple business domains: healthcare, education, IT services, financial services, insuranceExperience with multiple research methods: interviews, contextual inquiry, ethnographic observation, collaging, desirability testing, surveys, card sorting, usability testing, eye trackingProjects have included:* In-home visits of patients with auto-immune diseases who perform at-home injections of medication. Ethnographic interviews to understand the context in which injections are made. Results used as input to new medical device product development.* Interviews of Millennials to identify characteristics of a digital tool to engage and educate them to make informed financial decisions.* Field research and interviews of institutional users to identify functional needs and usability issues with office machines.* Coordination of qualitative and quantitative research across five countries to evaluate concepts for a globally-targeted mobile app.* Usability testing of server administration software to be used by senior IT professionals.* Summative usability testing of a medical device in preparation for FDA approval submission.* Desirability testing to determine the visual design direction of web-based software used by medical practitioners. From January 2012 to November 2014 (2 years 11 months) Boston, MAResearch Associate, Design and Usability Center @ Bentley University Research Associate. Led usability evaluation projects from start to finish. Moderated usability tests, created project documentation, recorded evaluation sessions, analyzed findings and wrote reports.Projects included: * Developed mobile usability testing camera sled to video mobile phones during testing. * Conducted mobile usability tests of an iPhone app and of a new UI concept. * Led a comparison test of three possible redesigns for a regional news site. * Lead tester for a complex project to refine the usability test protocol used to certify voting machines. * Eye-tracking analysis and usability test of emails and website for a University. * Comparative usability test of three automobile insurance quote websites. * Usability test of biomedical research database, allowing researchers to find equipment at other consortium universities. From July 2010 to December 2011 (1 year 6 months) Waltham, MAProduct Manager, Website @ Constant Contact Product Manager, Website. Determined project timelines, gathered requirements and interfaced closely with design and engineering team to deliver website enhancements.Managed redesign of corporate website – including user research, information architecture redesign, wireframe development, usability testing of wireframes and prototypes and production of website.Assisted team through transition from sprint-based Agile Scrum methodology to continuous delivery Kanban process to reduce time of delivery of projects and to provide flexibility to adjust to changing business demands. From June 2008 to April 2010 (1 year 11 months) Waltham, MAWeb Producer @ EDMC Online Higher Education Senior Web Producer. Serviced three online universities. Managed multiple web-based products: determined product strategy, determined scope, documented business requirements,managed project schedules and resources.Created Student Portal. Conducted competitive analysis, clarified and articulated vision for desired online student experience, managed team to document business requirements, created visual design and content. From September 2005 to May 2008 (2 years 9 months) Associate Director @ Cambridge Technology Partners 98-99 - Pittsburgh, PA95-98 - London, UK94-95 - Cambridge, MA From September 1994 to October 1999 (5 years 2 months)
UI Designer / Business Analyst
2001 to 2002
October 1999 to November 2000
Experience Research Director
November 2014 to June 2016
Associate User Researcher
October 2011 to December 2011
User Research Intern
June 2011 to August 2011
July 2004 to July 2005
Information Design Team Lead
2002 to 2004
User Interface Designer
November 2000 to March 2001
Associate Director, UX Research
Sr. Manager, Research & Usability
May 2018 to March 2020
Principal User Researcher
June 2016 to May 2018
Northeastern University College of Professional Studies
September 2014 to December 2014
Adjunct Faculty, Human Factors in Information Design program
Senior Experience Researcher
January 2012 to November 2014
Research Associate, Design and Usability Center
July 2010 to December 2011
Product Manager, Website
June 2008 to April 2010
EDMC Online Higher Education
September 2005 to May 2008
Cambridge Technology Partners
September 1994 to October 1999
What company does Susan Mercer work for?
Susan Mercer works for BillingZone
What is Susan Mercer's role at BillingZone?
Susan Mercer is UI Designer / Business Analyst
What industry does Susan Mercer work in?
Susan Mercer works in the Information Technology and Services industry.
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