Director @ Providing Interim Operations Management across all levels in FMCG, Food, Warehousing and Retail industries. From 2014 to Present (1 year) United KingdomFront Line Manager @ Food Safety Level 3 Accredited From April 2013 to March 2014 (1 year) Interim Production Manager @ From June 2012 to 2013 (1 year) Team Manager @ Working for one
Director @ Providing Interim Operations Management across all levels in FMCG, Food, Warehousing and Retail industries. From 2014 to Present (1 year) United KingdomFront Line Manager @ Food Safety Level 3 Accredited From April 2013 to March 2014 (1 year) Interim Production Manager @ From June 2012 to 2013 (1 year) Team Manager @ Working for one of the world's pre-eminent branded snacks manufacturers. Producing some of the best known and loved crisps, biscuits and savoury snacks brands include favourites such as McVitie’s, Jacob’s, Carr’s, McCoy’s, Hula Hoops, McVitie’s Jaffa Cakes, Penguin, KP, Mini Cheddars, go ahead!, Verkade, Sultana, BN and Delacre
Coaching, motivating, recruiting, developing, leading, evaluating staff and establishing a culture to support all aspects of lean manufacturing teams.
• Ensuring production & conformance to plan targets/budget are met.
• Planning and implementing weekly labour plan, making necessary adjustments on a daily basis, managing overtime requirements, downtime; staff efficiency and attendance.
• Developing initiatives to ensure skill & competency levels are maintained.
• Planning & prioritising work & ensuring maximum use of resources
• Ensuring the smooth running & efficiency of machinery.
• Identifying ways to reduce costs & improve standards & efficiency.
• Ensuring that the relevant Quality Management Systems are in place. From 2010 to June 2012 (2 years) Global Retail OSA Coach @ Working for one of the biggest global FMCG manufacturers on a pioneering improvement programme in collaboration with it's biggest UK customer to make improvements to and smooth out the supply chain.
Improved major retailers On Shelf Customer Availability that led to increased sales. The benefits of this also had an impact on other major suppliers of well-known brands. These improvements have been rolled out to chain and also to other customers globally
Devised and implemented changes to retail processes
Reduced store inventory levels by up to 60%, resulting in massive booked stock savings
Fully mapped end to end supply chain processes and took active part in analysing these and identifying problem areas, suggesting and implementing improvements to smooth out the supply chain
Devised and implemented waste reduction processes within the retailer
Achieved Foundation level of The Institute of Customer Service
Key Skills / Experiences:
TPM Knowledge & understanding
OSA Knowledge & KPI measurement
Managing Customer relationships
IT application for data analysis
Planning & Organisation
Communication & negotiation skills
Worked as an integral member of the CSE scale up team to deliver step change improvements in OSA in the selected stores.
Contributed to the identification of project targets and measures.
Contributed to the development of a wider rollout plan.
Developed working relationships with, and took responsibility for, a group of retail stores then delivered defined objectives.
Supported leadership and store teams in their continuous improvement activities.
Assisted with the documentation of improvements.
Contribute to the identification of "standard" procedures and processes.
Shared and implemented best practice with other members of the team.
Assisted in the development and implementation of a store auditing process.
Liaised with all Unilever internal departments and key interfaces to maximise benefits. From 2007 to 2010 (3 years) Shift Team Manager @ Responsible for overseeing the running of 10 production lines on a 5 crew, 12 hour working, shift basis. Packing global brands such as Persil fabric wash liquid & Persil tablets, Persil wash Capsules, Domestos bleach and Comfort fabric conditioner.
Reported directly to the operations manager
Utilised resource to priority lines and key areas
Monitored line performance and operational effectiveness
Drove continuous improvement programme
Carried out breakdown analysis on weekly biggest loss and led focussed improvement technician team
Conducted safety inductions
Contacted staffing agency to cover resource requirements and carried out interviews
Dealt with absence procedures and conducted return to work interviews
Compiled Personal Development Reviews for team members
Identified training requirements and ensured they were met for individuals
Coached and mentored team members for development
Ensured all quality checks were completed on time
Conducted safety audits on a shift basis
Updated daily production plan
Ran production reports from electronic downtime database and fed this back to daily meeting highlighting issues and looking for solutions to resolve these
Authorised holidays & banked hours From 1995 to 2007 (12 years)
Steven Klein is skilled in: TPM, Continuous Improvement, Lean Manufacturing, Supply Chain, Manufacturing, Inventory Management, Change Management, FMCG, Product Development, Process Improvement, People Management, Coaching, Business Process Improvement, 5S, Cross-functional Team Leadership
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