Principal Technical Engineer @ Liberty Mutual Insurance
Software Virtualization Support Engineer @ Microsoft Corporation
Senior Systems Engineer @ OneBeacon Insurance
Driven professional with over 25 years of experience in information technology and computer manufacturing. Proven record of accomplishment and increased levels of responsibility in the areas of systems engineering, project management, team leadership, and operational procedures. Dedicated to using technology to implement and support enterprise systems and solutions to meet business objectives. Adherence to SEC, Sarbanes-Oxley, and
Driven professional with over 25 years of experience in information technology and computer manufacturing. Proven record of accomplishment and increased levels of responsibility in the areas of systems engineering, project management, team leadership, and operational procedures. Dedicated to using technology to implement and support enterprise systems and solutions to meet business objectives. Adherence to SEC, Sarbanes-Oxley, and ISO standards through detailed process and project documentation.
Professional goals are to continue in a senior engineering role in a full time capacity while maintaining currency in certifications and industry standards. Open to managment and growth opportunities. Travel opportunities are welcome.
Principal Technical Engineer @ Provide IT engineering level support to Liberty Mutual Investments Support for virtualized infrastructure using VMware vCenter and vSphere. Participate in disaster recovery design and procedures with full failover and fail back.
Network administration using Cisco, Juniper, IronPort, Aruba hardware, Nitro Security, Solar Winds monitoring and diagnostic utilities. Primary implementer of file transfer protocols for all external fund managers.
Project manager and participant for Enterprise Architecture objectives.
DBA support for SQL Server 2005-2008.
Designed and deployed Identity Management solution using SharePoint and Nintex Workflow for user onboarding, off-boarding, Active Directory provisioning and account management.
SharePoint 2010/2013 administration and development.
Administer and maintain RSA SecurID authentication model.
Secure the Windows environment using Symantec Endpoint Protection.
Implement and maintain network automation using Cisco Tidal Enterprise Scheduler for managing Windows Tasks SQL Server job executions, and designing event based business solutions.
Provide scripting solutions for system automation and management using PowerShell and VBScript.
Provide consultation input for ITSM methodologies for implementation and help desk support.
Facilitate daily review meetings to oversee department issues and changes.
Facilitate weekly change control meetings to review and manage production changes and maintain high levels of audit data. From November 2007 to Present (8 years 2 months) Software Virtualization Support Engineer @ Contractual assignment for Volt Technical Services at Microsoft in Boston providing technical support to Microsoft SoftGrid customers.
Troubleshoot application execution issues using Process Monitor, FileMon, RegMon, and other SysInternals utilities.
Adhere to Microsoft’s stringent customer service processes including customer calls, case filing, and escalation. From April 2007 to October 2007 (7 months) Senior Systems Engineer @ Engineering level support for a Microsoft Windows network consisting of 900+ 2000/2003 Servers and 5000+ Windows 2000/XP Professional clients.
Lead engineer and project manager for PC Proactive Upgrade Program. Creation and implementation of automated processes for annual PC refresh while preserving and migrating user data between Windows desktop versions.
Expertise in desktop and server deployments with extensive use of hard disk imaging and partitioning software.
Architectural input regarding the purchase and maintenance of enterprise hardware and software solutions.
Application packaging and deployment using SMS, Wise, InstallShield AdminStudio, and customized scripting.
Provide infrastructure support for business critical application development and deployment.
Author scripting solutions using Powershell, VBScript, Batch, Visual Studio, Macromedia Studio, and PrimalScript.
Implement and maintain aggressive enterprise antivirus and patch management solutions.
Migrate datacenter to off-site facility using physical and virtual technologies.
Utilize VMWare technologies to create virtual environments and consolidate hardware. From May 1997 to March 2007 (9 years 11 months) Network Administrator @ Daily maintenance and support of a 70+ node Microsoft Windows NT/95 network.
Provide help desk support to users by logging calls, documenting resolutions, and follow up technical support.
Support for Microsoft BackOffice Suite, NT Server 3.51/4.0, Windows 95, Microsoft Office Suite, Exchange 5.5, CADKEY, Omtool FaxSr., Sophos Anti-Virus, and CompuServe. From September 1996 to March 1997 (7 months) Systems Test Engineer III @ Test and delivery of fault tolerant computer systems with attention to quality, configuration and fine details.
Manufacturing liaison to software, hardware, mechanical, and electrical engineering organizations, aiding in the introduction and transition of processes to support new hardware and software products.
Conform to strict adherence of ISO 9000 standards for all product procedures and documents. From April 1986 to January 1996 (9 years 10 months)
Certification for CNA, Novell Netware @ Clark UniversityGlobal KnowledgeComputer Technology Engineering @ Northeastern University Steve Roberts is skilled in: Visio, Microsoft SQL Server, Active Directory, SharePoint, VMware, Disaster Recovery, SDLC, Windows Server, Virtualization, VBScript, Network Administration, Security, Windows, Windows 7, Servers
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