Global Key Account Manager: Commercial Vehicles @ From February 2015 to Present (9 months) Customer Service Manager @ From December 2013 to February 2015 (1 year 3 months) Kassel Area, GermanyRegional Manager @ Managed an area of DAF Partners in 'After Sales' matters. Including: workshop-strategy, conflict management, long-term relationship management, goodwill budget negotiation, and overview of audits, among other tasks. From June 2006 to July 2012 (6 years 2 months) Technical Trainer / Author @ Part of a seven-man team that developed the training manuals for the European market. Delivered the train-the-trainer sessions for the European trainers. Co-orinated the air conditioning marketing project. From June 2005 to June 2006 (1 year 1 month) Cologne Area, GermanyTechnical Trainer @ Trained Ford technicians on natural gas and propane fuel systems for our Tier One product. Organized, ran, and hired my sussessor for the Help Desk. From 1996 to 1999 (3 years) Leading Seaman @ From 1987 to 1992 (5 years)

BSc, Information Systems and Management @ London School of Economics and Political Science From 2001 to 2004 University of New Brunswick From 1988 to 1989 Steve Matthews is skilled in: Negotiation, MS Office Suite, Sales, Marketing, Management, Automotive, Vehicles, Manufacturing, Automotive Aftermarket