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Stacy Gray

Technical Advisor - SQL Support

Technical Advisor SQL Support at Microsoft

Dallas/Fort Worth Area

Section title

Stacy Gray's Email Addresses & Phone Numbers

Stacy Gray's Work Experience

Microsoft

Technical Advisor - SQL Support

December 2013 to Present

Irving, Texas

Microsoft

Premier Field Engineer Mediaroom Support

August 2012 to December 2013

Las Colinas, Texas

ICONMA

Data Consultant

May 2012 to August 2012

Plano TX

Stacy Gray's Education

New Horizons

MCSE Microsoft Certified Systems Engineer

1996 to 1999

Dallas County Community College

1987 to 1996

Richardson High School

1984 to 1986

Stacy Gray's Professional Skills Radar Chart

Based on our findings, Stacy Gray is ...

Strong sense of self
Expedient
Reserved

What's on Stacy Gray's mind?

Based on our findings, Stacy Gray is ...

56% Left Brained
44% Right Brained

Stacy Gray's Estimated Salary Range

About Stacy Gray's Current Company

Microsoft

The core duty requires providing fast and accurate resolutions to technically complex, politically charged customers while representing the company in a positive, professional manner. The customer base ranges from small developer and database environments to large, sophisticated enterprise customers. Comfortable discussing complex technical scenarios and solutions with varying customer skill levels leading to a deep understanding of...

Frequently Asked Questions about Stacy Gray

What company does Stacy Gray work for?

Stacy Gray works for Microsoft


What is Stacy Gray's role at Microsoft?

Stacy Gray is Technical Advisor - SQL Support


What is Stacy Gray's personal email address?

Stacy Gray's personal email address is s****[email protected]


What is Stacy Gray's business email address?

Stacy Gray's business email addresses are not available


What is Stacy Gray's Phone Number?

Stacy Gray's phone +44 ** **** *424


What industry does Stacy Gray work in?

Stacy Gray works in the Computer Software industry.


About Stacy Gray

📖 Summary

Stacy is a Technical Advisor in Microsoft's Global Business Support team based in Las Colinas, Texas. She contracted in Developer Support SQL Server for Microsoft in 2011 and was hired as a Premier Field Engineer for Microsoft Mediaroom in 2012 as the SQL SME. When Mediaroom was sold in 2013, she gladly rejoined her colleagues in SQL Support. Stacy has experience with every version of Microsoft SQL Server from 6.5 to 2014, and has worked for companies like EDS, IBM and Aastra Intecom. In 1999 Stacy earned her MCSE (NT/SQL65&TCP/IP). Reality show contestant in Be The Next Microsoft Employee, presenter at numerous user meetings and technical conferences, and instructor of courses ranging from best practices luncheons to week long SQL Server Boot Camps, she is also a wife, mother of three, and an avid Gone With the Wind fanatic. Disclaimer The views expressed in my posts on this site are mine & mine alone & don't necessarily reflect the views Microsoft. All posts are provided "AS IS" with no warranties & confers no rights. If I post any code, scripts or demos, they are provided for the purpose of illustration & are not intended to be used in a production environment. They are provided 'as is' without warranty of any kind, expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose. I grant you a nonexclusive, royalty-free right to use & modify my sample code & to reproduce & distribute the object code form of the sample code, provided that you agree: (i) to not use my name, my companies name, logo, or trademarks to market your software product in which the sample code is embedded; (ii) to include a valid copyright notice on your software product in which the sample code is embedded; and (iii) to indemnify, hold harmless, and defend me, Microsoft & our suppliers from & against any claims or lawsuits, including attorneys’ fees, that arise or result from the use or distribution of the sample code.Technical Advisor - SQL Support @ The core duty requires providing fast and accurate resolutions to technically complex, politically charged customers while representing the company in a positive, professional manner. The customer base ranges from small developer and database environments to large, sophisticated enterprise customers. Comfortable discussing complex technical scenarios and solutions with varying customer skill levels leading to a deep understanding of the issue, root cause and resolution options. Strong consulting skills as well as in-depth product knowledge and highly polished interfacing skills. Analyze problems and develop solutions to meet customer needs Communicate with customers via telephone and written correspondence regarding technical questions and issues related to SQL Server technologies. Participate in triage meetings to share knowledge with other engineers and develop efficient customer solutions. Learn prerelease products. Identify and report both software bugs and customer suggestions. Strong Relational Database Management System knowledge and experience Strong knowledge of SQL Server 2000/2005/2008 Strong knowledge of Windows 2000/2003/2008 Server/Windows 2000/2003/2008 Professional SQL DBA experience which includes disaster recovery, clustering, SSIS\DTS, Replication, and Query Performance Tuning Debugging skills at the source code level. From December 2013 to Present (1 year 11 months) Irving, TexasPremier Field Engineer Mediaroom Support @ Provide support for Mediaroom operators and serve as SQL Server SME on the Mediaroom team. Resolve customer issues with replication, database mirroring, security, performance, web services, connectivity, IIS errors, upgrades, SCOM alerts, SSIS Package errors, and file Mediaroom bugs. Mediaroom SQL Server Bootcamp update team and owner of SME Approved IP on Campus. Successfully delivered two presentations at TechConf: Mediaroom Data Warehouse 2.1 and Mediaroom SQL Server Best Practices & Tools. Videos reside on Backstage. Author of several Mediaroom help articles. USNat, high utilization, DSE, Callback support and proactive training delivery. From August 2012 to December 2013 (1 year 5 months) Las Colinas, TexasData Consultant @ Participate in the creation, enhancement, support and maintenance of data warehouse for mortage division of one of the largest banks in the world. Analyst, Service Delivery Manager, Reporting Data Governance lead analyzing impact for several subprojects. Update internal web based training document regarding the data warehouse. From May 2012 to August 2012 (4 months) Plano TXSupport Engineer - SQL Server @ The core duty requires providing fast and accurate resolutions to technically complex, politically charged customers while representing the company in a positive, professional manner. The customer base ranges from small developer and database environments to large, sophisticated enterprise customers. Comfortable discussing complex technical scenarios and solutions with varying customer skill levels leading to a deep understanding of the issue, root cause and resolution options. Strong consulting skills as well as in-depth product knowledge and highly polished interfacing skills. Analyze problems and develop solutions to meet customer needs Communicate with customers via telephone and written correspondence regarding technical questions and issues related to SQL Server technologies. Participate in triage meetings to share knowledge with other engineers and develop efficient customer solutions. Learn prerelease products. Identify and report both software bugs and customer suggestions. Strong Relational Database Management System knowledge and experience Strong knowledge of SQL Server 2000/2005/2008 Strong knowledge of Windows 2000/2003/2008 Server/Windows 2000/2003/2008 Professional SQL DBA experience which includes disaster recovery, clustering, SSIS\DTS, Replication, and Query Performance Tuning Debugging skills at the source code level. From April 2011 to June 2012 (1 year 3 months) Irving, TXTechnical Analyst @ Senior member of team responsible for planning the technical strategy of the firm. Evaluate, deploy & manage current & future technologies to bring the law firm back into industry standards and best practices. DBA of Rainmaker SQL Server 2005 databases, Systems Administrator for Exchange 2010, Windows Server 2003 & 2008, DPM 2007 (SQL Server 2005) & DPM 2010 (SQL Server 2008). Developed a 3-yr plan to replace, repurpose and update antiquated equipment. Presented to managing partners and plan was approved. Reroute DIDs and reconfigure Avaya IP Office to physical fax machines when RightFax server had controller card failure. Upgrade DPM 2007 to 2010 - Reconfigure with Windows Server 2008R2 and SQL Server 2008 R2 Implement new Exchange 2010 Server, File Server, and Domain Controller on Windows Server 2008 R2 From February 2010 to April 2011 (1 year 3 months) Dallas/Fort Worth AreaInfrastructure Architect @ Build data center for Australian corporation. Manage all installation requests using project management methodologies. Co-ordinate data center resources required to implement those requests. Act as the liaison between the requesters, vendors and technical staff. Track & communicate status of requests. Shipping, receiving, warehousing, installation, disposal of raised floor inventory. Manage hardware & infrastructure changes/maintenance and associated schedules. Manage hardware & infrastructure related problems to resolution. Maintain inventory. Raise change requests and quality control inspections. Accomplishments - Ensured multiple T1's and point-to-point circuit between the redundant data centers were installed, cross-connected and functional before start of change window. - Examined punch down block and located available line within minutes when critical SAN library lost lifeline - Documented and relabeled VisiPatch panel that connected the two data halls within each data center. From July 2009 to February 2010 (8 months) Lewisville, TXSystems Support Engineer @ Provided support for enterprise-level (Microsoft, Sprint, NASA, Wachovia) telecom call center applications running on Win2k3/SQL2k platform, error resolution, upgrades, documentation, & root cause analysis. Also supported hosted web call center data center running on Win2k3/Oracle9i platform. DBA of hosted instance: write scripts to purge antiquated data, patch planning and installation, and performance tuning. Up.time system monitoring software administrator. Troubleshoot IVR (Interactive Voice Response) scripts, track reported issues via Remedy, and serve as a MS SQL Server Subject Matter Expert. Accomplishments - Determined root cause of Wachovia SQL Server memory spikes (unacceptable response time) and resolved by removing dated system monitoring software. Customer did not have to purchase additional RAM. - Determined root cause of hosted application timeouts due to unanalyzed data in Oracle database. Analyzed and created additional indexes which resolved the timeouts. Created and automated script to analyze tables & indexes weekly. - Determined root cause of database corruption for the State of Texas to be bad disk sectors. Ran physical scan to block off bad sectors. BCP’d out all tables, created new database and BCP’d in the tables. No data loss. From April 2007 to February 2009 (1 year 11 months) Systems Engineer @ Systems Administrator of local division, System Engineer for Sage Software, North America Data Center. Assist in migration of FLS acquisition into the Sage Domain including Active Directory and Exchange integration. Administer twenty-four server AD, Windows Server 2003 network that included a Snap Server (GOS), an ESX Server 2(VMWare), two Novell Servers (FTP), MS Exchange 2000 Server, MS SQL Server 2000, Oracle 9i, Sungard Hosted Web Servers, a DMZ, Cisco Switches, Cisco PIX, Citrix MetaFrame, Terminal Server, APC Switched Rack PDU, and an APC Smart UPS RM. Patch & Change Management, EverDream Help Desk, Crystal Reports, ArcServe, BackupExec, and McAfee ePolicy Orchestrator. Dell PowerEdge, Compaq Proliant, IBM X-series, Dell PowerVault T120 Autoloader. Approx. 75 end-users. One of ten System’s Engineers responsible for AD, Exchange, Backups, Patches, etc for Sage North America. Accomplishments - Assigned to prepare Ohio’s Exchange 5.5 Server for Exchange 2003 upgrade. Pre-prep backup, Eseutil, post-backup, and post-prep clean-up completed successfully over one weekend. - Requested by management to travel to Austin office and replace a failed RAID drive in their Snap Server. While onsite I noticed some inefficiencies in the configuration. Once corrected, all of their long outstanding issues with the Snap Server were resolved. From April 2006 to February 2007 (11 months) Systems Support Lead @ Systems Support Lead of 5 man team that provided around the clock support to in-house customers of financial services platform running on Windows Server 2003 with SQL Server as the DBMS (CUBE). Level three support i.e. Systems Subject Matter Expert: point of contact by management, development, architecture and other systems team members. Upgraded customers from NT to Windows 2000, and from Windows 2000 to Windows Server 2003. Also performed the upgrades from SQL 6.5 to 7.0, 7.0 to 2000, and began testing for SQL 2005. Specifically requested by customers to travel onsite to resolve system issues. Performed presentations for Professional Services and at User Group Meetings. Created and maintained support documentation, training literature, and manuals. General Release Coordinator for CUBE software, SQL Server and Windows OS upgrades. Accomplishments - Created Intermediate and Advanced Systems Classes, and was the Trainer/Instructor of those classes, for both customers and internal staff. Every class offered was sold out. - Selected by management to travel onsite when largest (31% revenue, > 40% profit for division) customer demanded resolution to their > 12 hour monthend processing. Through performance tuning, efficient process scheduling and creative application server placement, monthend processing was brought under 6 hours. - Created Windows Server 2003 test plan, led testing project, documented findings and presented results to upper management From 1999 to 2003 (4 years) Plano TXOperations Manager @ Manage the Operations and Systems Departments: tellers, customer service, and IT. Y2K Project Manager. Systems/Network/Database Administrator. Change Management, Problem Ticket management and desktop support. Process Federal Reserve financial transactions, IRS Reports, Credit Reports, and account statements. Forecast budgetary needs. From 1988 to 1999 (11 years) MCSE, Microsoft Certified Systems Engineer @ New Horizons From 1996 to 1999 Dallas County Community College From 1987 to 1996 Richardson High School From 1984 to 1986 Stacy Gray is skilled in: Windows Server, Windows, SQL Server, Scripting, System Administration, Data Center, Windows Server 2003, Windows Server 2008, Troubleshooting, XP, DNS, Servers, TCP/IP, Active Directory, SAN, Clustering, Disaster Recovery, SQL, Databases, Technical Training, VMware ESX, Microsoft SQL Server, Cluster, Technical Support, DHCP, Virtualization, Microsoft Technologies, Windows 7, System Deployment, Hardware, Server Architecture, Backup Exec, Terminal Services, ITIL, Firewalls, Switches, WAN, Network Administration, High Availability, Software Installation, Storage, HP, VBScript, Storage Area Networks, VMware, Integration, Microsoft Mediaroom, Software Documentation, Microsoft Exchange, Networking


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In a nutshell

Stacy Gray's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 5 month(s)

Stacy Gray's Willingness to Change Jobs

Unlikely

Likely

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