International Customer Operations Specialist @ Broadband Technologies Customer and Logistics Operations – Coordinated customer orders, demand planning, and logistics for international deliveries of network equipment. Worked with independent customs brokers, Air, Sea, and land freight companies, warehousing, and US Customs From January 1994 to December 1996 (3 years) Raleigh-Durham, North Carolina AreaSenior Manager, Supply Chain Systems @...
International Customer Operations Specialist @ Broadband Technologies Customer and Logistics Operations – Coordinated customer orders, demand planning, and logistics for international deliveries of network equipment. Worked with independent customs brokers, Air, Sea, and land freight companies, warehousing, and US Customs From January 1994 to December 1996 (3 years) Raleigh-Durham, North Carolina AreaSenior Manager, Supply Chain Systems @ Motorola Led core team of business process subject matter experts to simplify business processes, and implement and optimize a major Oracle Supply Chain suite of tools to replace Planning organization and factory spreadsheets. From January 2006 to December 2006 (1 year) Horsham, PASVP and CIO @ Cobham Advanced Electronic Solutions Lansdale, PAVice President of Information Technology @ Motorola Solutions Stepped into newly-created role, reporting to the CIO, to establish a new IT organization and key staff roles.Responsible for all aspects of MSI core Enterprise Systems of Record landscape – IT strategy, operations, investments and services for MSI’s critical portfolio of these critical environments.Challenged to revamp MSI ERP transformation program roadmap and execution path to integrate 6 complex MSI legacy business ERP’s into a single, global platform. The program was saddled with a history of starts and stops over 10 years, $100M+ already invested, and only 25% of the work completed.* Designed and implemented a focused program leadership structure for Program Management Office (PMO) and IT leadership, with clear lines of accountability and horizontal leadership across both IT and the business teams, closing a series of budgetary and program gaps at time of delivery.* Innovated a multi-vendor turnkey systems integration model with our external partners enabling MSI IT a 180-degree flip for internal employees vs. external resources delivery model – from 70/30 in 2012 to 30/70 in 2013.* Established MSI’s first global Customer Data Master Hub.* Maintained program timeline and deliverables while enduring a 40% reduction to my senior IT leadership team * Kept ERP transformation program on track and delivered two highly-successful releases in 2014. In February, fully consolidated Asia Oracle 11i system supporting major manufacturing capability in Asia into Oracle R12 global platform. This represented a massive cross-business functional implementation delivering capabilities to areas such as Finance, Supply Chain, Order Management, Procurement, and Repair. In May, successfully integrated an acquired company’s legacy system end-to-end transactions into the MSI Oracle R12 as well as migrated a major distribution center off a legacy SAP environment onto Oracle R12. From January 2013 to October 2014 (1 year 10 months) Schaumburg, ILSenior Director, IT - Motorola Solutions Sales and Marketing @ Motorola Solutions (Direct report to CIO, and dotted line report to Executive Vice President of Worldwide Sales and Senior Vice President and CMO of Marketing.)Led all strategy and operations for IT investments and services to MSI Sales and Marketing organizations.Restructured and rejuvenated the IT team to address skills gaps and productively support Sales and Marketing, which had made IT a distant partner by building “Shadow IT” roles and organizations to diminish reliance on the MSI IT organization.Led strategy for overall road mapping of MSI front office processes and tools to optimize back office improvements of the ERP transformation program. Propelled investments in tools that gave MSI sales teams a competitive advantage in the field while optimizing operational opportunities in business process transformation.The channel operations team struggled for 2 years to operationalize and roll out the “PartnerEmpower” (PE) partner recognition program to MSI’s partner community of 10,000+. I partnered with the VP of Channel Operations to drive teams in massive operational transformation to implement the PRM ecosystem in less than 10 months from engagement.IT systems included – Salesforce.com, Neolane, Eloqua, InSite, Portals, Web, Vignette, WebTrends, Unica, Merkle, Siebel on Demand, CRM, PRM.* Influenced the business team to think globally and drive requirements to a common global standard.* Built an organization that became a catalyst for unifying Sales and Marketing around a common front office technology platform aligned with the Trilogy foundation.* Successfully launched PE to North America partner community in 2011 and moved into 2012 tightly partnered with business on a solid global PE launch.* Improved teams’ throughput 5 times and quality of work to 0 PRD’s.* Streamlined and optimized MSI digital footprint.* Served as MSI Salesforce.com Executive IT Sponsor from 2011 to 2013. From January 2011 to January 2013 (2 years 1 month) Chicago, ILSenior Director, Information Technology Home & Networks Business @ Motorola (Direct report to CIO and dotted line report to President of Home & Networks)CIO-level accountability for all aspects of IT deliverables for $9B revenue stream. Drove IT investments to align with business units, benchmark quality of operational support, and optimize IT expense.Mergers, Acquisitions, and Divestitures – Led full technology integration plan of 5 newly acquired companies over a 2-year span. Successfully integrated each new company into IT domains (migrating networks, devices, applications, HR systems, etc.) to support day-one activities.Created “6 to 1" program to consolidate and implement 6 disparate ERP projects into a single global Oracle ERP. Successfully completed 3 of the 5 migrations when Motorola split and divested the Home and Networks businesses.Innovated the highly successful “IT Open House” concept when IT service offerings and quality were at an all-time low. Reversed business users’ negative perception of the IT organization by launching a series of global events (Asia, APAC, and Europe) to showcase IT initiatives and talent with real-time help desks on location. From September 2008 to January 2011 (2 years 5 months) Horsham, PA - Chicago, ILDirector, Supply Chain Systems & Global Order Management – Motorola Home Business @ Motorola Propelled business from 55% on-time delivery to 95% over 18 months directing 2 distinct organizations by overhauling processes tools and skills in the Demand Planning and Order Management areas:Supply Chain Systems – Led core team of business process subject matter experts to simplify business processes and implement a major Oracle Supply Chain suite of tools to replace Planning organization and factory spreadsheets.Global Order Management (the Home Business’ centralized customer operations team of 25) – Partnering closely with Supply Chain planning and Sales organizations, led this front-line team executing the entire product delivery life cycle, from quote to on-time delivery – Sales, Marketing, Finance interface and communication, ERP systems, and Advanced Planning systems. From January 2007 to September 2008 (1 year 9 months) Horsham, PAInformation Technology Business Applications Manager @ Motorola Directed all strategic and operational components of Oracle business applications domain within Motorola Home business, including 40 business applications across multiple platforms. Led 5 direct reports (Business Analysts, Systems Administrators, Project Managers, Developers) and coordinated team of >50 internal and external resources supporting global organization on a single ERP instance.* Successfully upgraded Oracle 11i EBS from 11.5.9 to 11.5.10 version.* Replaced Demand Planning tool (i2) with Oracle’s Advanced Supply Chain Planning suite (on-boarding of 5 new Supply Chain planning modules). From January 2003 to January 2006 (3 years 1 month) Horsham, PAInformation Technology Business Analyst @ Motorola Drove end-to-end business requirements analysis and solutions-implementation for Order Management and Demand Planning domains. Challenged to balance customer/partner needs against internal development schedules, while focusing on long-term business strategy. Partnered with internal customer/partner project teams, Finance, Marketing, Sales, Manufacturing, and Operations on ground-breaking strategic projects. Created and launched strategic projects with traditional internal customers and formed alliances with business trading partners.❖ Bridged traditional Program Management Organization (PMO) and Technical Project Management organizations.❖ Key resource and subject matter expert creating and implementing Y2K solutions.❖ Supported major upgrade of EBS environment from custom AS400 platform to massively transformed business process model within Oracle 10.7 solution. From January 2000 to January 2003 (3 years 1 month) Horsham, PAInternational Customer Operations Team Leader and International Customer Operations @ General Instrument (Aquired by Motorola in 2000) Led team of 5 in Customer Order operations supporting day-to-day challenges of large-scale international customer-related transactions. Facilitated customer orders and delivery supporting Asia Pacific region.Partnered closely with Manufacturing, Logistics, Export Compliance, and Sales to provide best quality customer support. From March 1997 to January 2000 (2 years 11 months) Horsham, PACustomer and Logistics Operations, R&D Technician, Quality Control Technician @ BP Customer and Logistics Operations – Coordinated customer orders, demand planning, and logistics for international deliveries of chemical compounds. Worked with independent customs brokers, Air, Sea, and land freight companies, warehousing, and US Customs.R&D Technician – “Right-hand” support to team of chemical engineers through Research and Development process. Organized and orchestrated all pilot testing programs. Quality Control Technician – Monitored and issued adjustments as necessary for chemical disposition of polymer compound batches to ensure proper composition through the production From January 1987 to January 1994 (7 years 1 month) Hackettstown, NJ
International Customer Operations Specialist
January 1994 to December 1996
Raleigh-Durham, North Carolina Area
Senior Manager, Supply Chain Systems
January 2006 to December 2006
Cobham Advanced Electronic Solutions
SVP and CIO
Vice President of Information Technology
January 2013 to October 2014
Senior Director, IT - Motorola Solutions Sales and Marketing
January 2011 to January 2013
Senior Director, Information Technology Home & Networks Business
September 2008 to January 2011
Horsham, PA - Chicago, IL
Director, Supply Chain Systems & Global Order Management – Motorola Home Business
January 2007 to September 2008
Information Technology Business Applications Manager
January 2003 to January 2006
Information Technology Business Analyst
January 2000 to January 2003
General Instrument (Aquired by Motorola in 2000)
International Customer Operations Team Leader and International Customer Operations
March 1997 to January 2000
Customer and Logistics Operations, R&D Technician, Quality Control Technician
January 1987 to January 1994
Customer and Logistics Operations – Coordinated customer orders, demand planning, and logistics for international deliveries of network equipment. Worked with independent customs brokers, Air, Sea, and land freight companies, warehousing, and US Customs Customer and Logistics Operations – Coordinated customer orders, demand planning, and logistics for international deliveries of network equipment. Worked with independent customs brokers, Air, Sea, and land freight companies, warehousing, and US Customs
What company does Sonia Sullivan work for?
Sonia Sullivan works for Broadband Technologies
What is Sonia Sullivan's role at Broadband Technologies?
Sonia Sullivan is International Customer Operations Specialist
What industry does Sonia Sullivan work in?
Sonia Sullivan works in the Telecommunications industry.
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