Recruiter @ From November 2015 to Present (2 months) San Francisco Bay AreaResource Development Manager @ From March 2014 to November 2015 (1 year 9 months) San Francisco Bay AreaPersonal Banker @ -Work with a team of financial professionals to identify the needs of clients -Schedule appointments with clients to discuss financial needs -Interview clients and find ways to fit products into solutions -Devote much of the day to building long term relationships with our customers in person and by phone -Exceed challenging sales and referral goals by proactively selling products and services to customers and referring customers to other areas of the bank -Manage customer portfolios From October 2013 to March 2014 (6 months) Customer Service Representative @ -Provide prompt quality service to ensure customer retention and sales support -Key responsibility is to satisfy all of Wells Fargo customer's service needs and to help them succeed financially -Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals and Teller job duties as necessary -Selling basic products to existing customers, and referring customers to other areas of the bank for more complex products and/or services From July 2013 to October 2013 (4 months) Teller @ -Consistently ranked #1 Teller on the West Coast as tracked by Customer Service and meeting Company Deadlines -Front line / face of Wells Fargo -Deliver in a fast paced environment -Ability to establish credibility and rapport, being friendly and personable -Build long-term relationships with clients in person and by phone -Identify underlying needs of clients and execute to meet expectations -Work with Partners looking to develop strategic opportunities to collaborate across all departments From September 2012 to July 2013 (11 months) Office Automated Assistant @ -Prepare correspondence, reports, memoranda, draft charges and payroll. -Review, assess, and process incoming/outgoing correspondence. -Design, implement, and maintain office records systems. -Received and promptly respond to telephone calls and written inquiries to EEOC from the general public, charging parties and/or their representatives, and employers seeking information regarding employment discrimination, assisted in investigative on-site and mediation sessions. From April 2010 to September 2012 (2 years 6 months) Enforcement Intern @ -Manage the flow of records disclosure request including data entry, obtaining records from the control room, logging all related activities, providing case tracking history including any deadline extension or request for information. -Provide administrative support to Deputy Chief, Director and Investigators. -Customer service, including responding to a high volume of telephone calls; email, fax, referral and case status counseling, greeting clients. -Managing proxy box (customer complaints). -Provided counseling to the public regarding the laws EEOC enforces and individual’s rights). From January 2010 to April 2010 (4 months)

BS, Business Administration with a concentration in Corporate Management & Human Resources @ California State University-East Bay From 2006 to 2011 Sheila Merghati is skilled in: Customer Service, Data Entry, Employee Relations, Employment Law, Interviews, Leadership Development, Legal Research, Microsoft Excel, Microsoft Office, Microsoft Word, Negotiation, Outlook, PowerPoint, Recruiting, Sales