Electronic Arts (EA)
IT Service Specialist - Desktop Support at Electronic Arts
August 2014 to Present
Scholastic Book Fairs
Desktop Support Technician
May 2013 to August 2014
Asset Management Specialist
October 2012 to June 2013
San Francisco Bay Area
The Art Institute of California Sunnyvale
IT Desktop Support Analyst
December 2009 to August 2012
2009 to 2009
De Anza College
2008 to 2009
Stanford Linear Accelerator Center
2005 to 2009
What company does Shawn Clay work for?
Shawn Clay works for Electronic Arts (EA)
What is Shawn Clay's role at Electronic Arts (EA)?
Shawn Clay is IT Service Specialist - Desktop Support at Electronic Arts
What industry does Shawn Clay work in?
Shawn Clay works in the Information Technology and Services industry.
IT Service Specialist - Desktop Support at Electronic Arts @ From August 2014 to Present (1 year 5 months) Desktop Support Technician @ Desktop Support Technician • Perform analysis, diagnosis, and resolution of all reported issues for end users • Install, upgrade and troubleshoot all computer hardware and software • Image workstations to departmental specifications • Migrate user data, settings and applications from old hardware to new hardware • Provide basic and advanced instruction to user as needed • React to and troubleshoot antivirus, malware, trojan infections • Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc. • Experience documenting issues for Knowledge Base and/or training for end users • Maintain/troubleshoot onsite servers in some locations as well as be remote contact for corporate Server team • Maintain backup of server data as needed • Maintain/troubleshoot onsite network equipment in some locations as well as be remote contact for corporate Network team • Install/Troubleshoot mobile devices (tablets, cell phones, mobile aircards, etc…) • Troubleshoot telephone issues (analog, VOIP, Voicemail, rewire, etc…) • Update and maintain an inventory of all computers for given location • Accurately document work log in ticketing system for future reference • Log all hours in time tracking system in order to assess workflow process • Assist with the migration and integration of newly acquired companies into the organiz From May 2013 to August 2014 (1 year 4 months) Asset Management Specialist @ . From October 2012 to June 2013 (9 months) San Francisco Bay AreaIT Desktop Support Analyst @ The Art Institute of California – Sunnyvale - Sunnyvale, CA December 2009- 2012 Desktop support Analyst • Start-up College Current student body is 800+. One-person Dept. • Manage and responsible for $750,000 dollars worth of equipment. • Responsible for troubleshooting end-user issues with all technical equipment. • Responsible for all MAC desktop support for the school (90 computers) • Responsible for all PC desktop support (100 computers) • Laptop support (MAC & PC) • MAC /PC imaging • Altiris administrator • Blackberry and mobile phone support. • Iphone IOS, imac, support • Maintain Active Directory • Responsible for ordering software, toner, and paper. • Highly organized. • Set-up computer workstations, phones, voicemail and user accounts for new employees. • Responsible for asset tracking of technology equipment for Faculty and Staff. • Manage a team of 6 student workers. • Created and submitted purchase orders for supplies such as software, toner and paper • Contact person for IT communication and documentation • Responsible for asset tracking of technology equipment in the school. • Backup Administration. From December 2009 to August 2012 (2 years 9 months) A/V Tech @ Installed projectors and Promethean interactive whiteboards. Wired Speakers, PA system and intercom communication system. Familiar with Cat 5 Cabling and BNC Connectors Performed routine installation, termination, and maintenance of A/V equipment. From 2009 to 2009 (less than a year) Audio-Visual Technician @ Maintained Inventory Log for equipment (i.e, projectors and computers for staff) Retrieved data from main server for imaging computers Performed security cleansing of hard drive system Set-up outside PA systems and T.V. monitors Managed E waste and PC (property control) number spread sheets From 2008 to 2009 (1 year) Multi-Media Technician @ Provided technical sound, lighting and audiovisual support for designated on/off site events. Assisted with setup and breakdown equipment for events Familiar with BNC connectors and RCA inputs Installed projector for events (Infocus, Mitsubishi) Serviced GFI receptacle and maintenance of fire extinguishers Worked with Shure Microphone systems and Polycom phone systems Sensitive recording equipment installation Familiar with 22 channel Yamaha soundboard and Yamaha EMX5014C Powered mixer for use of auditorium and outdoor events. Ensured optimum sound quality by controlling and adjusting sound levels on mixing board From 2005 to 2009 (4 years) Associates, General Education @ De Anza College From 2006 to 2008 Shawn Clay is skilled in: Troubleshooting, Lighting, Software Documentation, Mac, Sound, Technical Support, Video Editing, Final Cut Pro, Software Installation, Active Directory, OS X, Outlook, Security, Lotus Notes, Software
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
1 year(s), 9 month(s)
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